Action1

Action1 helps with patch management and keeping our devices up-to-date. It allows me to upload both exe and msi files for update management which not every solution allows for. Using this I can manage my devices in office and remotely with ease. On top of that it helps address any cost concerns as the first 200 endpoints are free and as a small business it makes it really easy to implement.

• This tool has made it easy for me to help my users remotely and reliably.
• It has also helped me stay relatively worry free about if updates are being applied or not.

Pulseway

Pulseway, Remote Desktop Manager, Apple Business Essentials

We have a very small IT team, only 2 people, and about 100 devices to manage, both internally in the office and remotely.

To be honest, first usage idea was just as a inventory + easy remote access to the devices.

Later, we started using remote software deploy, patch management (I know it should be the main usage, but for us, it was a collateral bonus), some reporting on disk usage and so on.

• It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model.

NinjaOne

TomTicket, Ploomes, Omada, SentinelOne Singularity, Bitwarden

I use it to identify and mitigate security holes that need to be patched. Most of the time the patch is all ready to go on A1's end and I just need to approve it being applied. Sometimes I use it to find out who has a program installed and then I use it to uninstall that program from their machines.

• I use the free version, so for $0 it's all gravy.
• I'm the only one that cares about this stuff, so I can't even wow anyone with a report on how many threats i've mitigated... :(

PDQ Deploy & Inventory and GFI LanGuard

PDQ Deploy & Inventory, GFI LanGuard

We have a small satellite office (<10 endpoints) and we have been using the Action1 free tier to support, assist, remotely monitor and patch their endpoints.

• Remote Support, without rdp or port security risks
• Convenient dashboard showing all endpoints with vulnerabilities
• Simple deployment of patching both the O/S and third party apps.

NinjaOne

Ubiquiti Networks UniFi, Microsoft Azure, Microsoft 365, Freshservice, Filevine, Microsoft Intune

Needed to solve multiple issues when starting with a new organization. We are a restaurant company, and we needed a solution that would work with Data center servers, Corporate office endpoints, remote users, and multiple restaurant locations with their POS equipment and office workstations. We needed a solution for software security patching, software deployments, inventory and discovery, automation, and even a single solution for some type of remote access that would work within and outside of our office and locations.

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Zabbix, Sophos Managed Detection and Response, SlashNext Mobile, KnowBe4 PhishER/PhishER Plus