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Action1

Score9.5 out of 10

16 Reviews and Ratings

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What is Action1?

Action1 is an autonomous endpoint management platform that is cloud-native, scalable, and configurable in 5 minutes. It is free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching - AEM’s foundational use case - through peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates costly, time-consuming routine labor, preempts ransomware and security risks, and protects the digital employee experience.

Used by enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, American entrepreneurs who founded Netwrix.

Categories & Use Cases

Media

Screenshot of the Action1 dashboard
Screenshot of Action1 patch management
Screenshot of Action1 software deployment
Screenshot of Action1 endpoint management
Screenshot of an Action1 vulnerabilities view
Screenshot of Action1 vulnerabilities remediation

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Screenshot of the Action1 dashboard

Reviews

What users are saying about Action1.
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Excellent Patch Management software with Remote Management abilities

Incentivized
Verified User
Technician in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Action1 helps with patch management and keeping our devices up-to-date. It allows me to upload both exe and msi files for update management which not every solution allows for. Using this I can manage my devices in office and remotely with ease. On top of that it helps address any cost concerns as the first 200 endpoints are free and as a small business it makes it really easy to implement.

Pros

  • The best at patch management due to being their main focus
  • Has a well organized interface that is easy to use
  • Offers built in vulnerability monitoring to help prioritize what apps need updating.

Cons

  • Their remote desktop tool is still lacking in features

Return on Investment

  • This tool has made it easy for me to help my users remotely and reliably.
  • It has also helped me stay relatively worry free about if updates are being applied or not.

Usability

Alternatives Considered

Pulseway

Other Software Used

Pulseway, Remote Desktop Manager, Apple Business Essentials

Action1 for small teams - way to go

Incentivized
Lo Dutra
IT Manager in Information Technology at Schnell Brasil SA Industria de Máquinas (51-200 employees employees)

Use Cases and Deployment Scope

We have a very small IT team, only 2 people, and about 100 devices to manage, both internally in the office and remotely.
To be honest, first usage idea was just as a inventory + easy remote access to the devices.
Later, we started using remote software deploy, patch management (I know it should be the main usage, but for us, it was a collateral bonus), some reporting on disk usage and so on.

Pros

  • Easy remote access to devices. That simple. We have some very unskilled users in the field where asking them to access their PC via conventional remote tools like TeamViewer, Anydesk, etc. was always a pain. Now, all they have to do is ensure their PC is online, and we can connect to them.
  • Remote software deploy. Before Action1, we did have some GPOs and scripts, but again - being able to deploy to PCs outside of our office/LAN, is just beautiful. On top of the standard repository, being able to create new packages is very useful for our scenario.
  • Inventory Reporting. Recently we had to identify PCs running old versions of Windows. Can't highlight enough how easy it is.

Cons

  • Even though my team and I use a lot of the remote desktop functionality, I believe it could be further improved in regards to file sharing and perhaps a dedicated client software so we could have even easier/faster access to our endpoints.

Return on Investment

  • It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model.

Usability

Alternatives Considered

NinjaOne

Other Software Used

TomTicket, Ploomes, Omada, SentinelOne Singularity, Bitwarden

Great software easy to use

Incentivized
Nick Axelberg
Network/Technology Director in Information Technology at Miles City Unified School District (201-500 employees employees)

Use Cases and Deployment Scope

I use it to identify and mitigate security holes that need to be patched. Most of the time the patch is all ready to go on A1's end and I just need to approve it being applied. Sometimes I use it to find out who has a program installed and then I use it to uninstall that program from their machines.

Pros

  • Windows Updates
  • Patching Software
  • Reporting on software inventory

Cons

  • Lots of times Action1 will identify a program that needs to be patched, but then not really have a path laid out to get that done...so they just remain as they are, but are tagged as such.
  • Really wants to replace the windows update mechanism. Resists (or did at least) you if you try to keep updates as they are and update occasionally from Action1
  • Could develop the scripts section a bit more, looked pretty sparse last time I checked it out.

Return on Investment

  • I use the free version, so for $0 it's all gravy.
  • I'm the only one that cares about this stuff, so I can't even wow anyone with a report on how many threats i've mitigated... :(

Usability

Alternatives Considered

PDQ Deploy & Inventory and GFI LanGuard

Other Software Used

PDQ Deploy & Inventory, GFI LanGuard

Action1 is fantastic feature rich ... and free

Incentivized
Rob Chapman
Systems Administrator in Information Technology at Cohen Law Group (51-200 employees employees)

Use Cases and Deployment Scope

We have a small satellite office (<10 endpoints) and we have been using the Action1 free tier to support, assist, remotely monitor and patch their endpoints.

Pros

  • remote control / assistance
  • patching Windows Operating Systems
  • Third party application patching
  • Dashboard central overview

Cons

  • I would love to see a file transfer capability
  • multiple monitor/screen support when remoted in could be improved (multiple screens at once)

Return on Investment

  • Remote Support, without rdp or port security risks
  • Convenient dashboard showing all endpoints with vulnerabilities
  • Simple deployment of patching both the O/S and third party apps.

Usability

Alternatives Considered

NinjaOne

Other Software Used

Ubiquiti Networks UniFi, Microsoft Azure, Microsoft 365, Freshservice, Filevine, Microsoft Intune

Action1 improves efficiency in IT operations.

Incentivized
Chris Weis
Sr. Engineer / Solutions development in Information Technology at Razzoo's Cajun Cafe (1001-5000 employees employees)

Use Cases and Deployment Scope

Needed to solve multiple issues when starting with a new organization. We are a restaurant company, and we needed a solution that would work with Data center servers, Corporate office endpoints, remote users, and multiple restaurant locations with their POS equipment and office workstations. We needed a solution for software security patching, software deployments, inventory and discovery, automation, and even a single solution for some type of remote access that would work within and outside of our office and locations.

Pros

  • Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
  • Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
  • Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
  • Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Cons

  • Color schemes. The website provides a light and dark theme, but I would like more options to customize screen colors for my preference and ease of viewing.
  • A common language custom report builder. A query like report or alert builder to complement just selecting data points.

Return on Investment

  • Saved hours per week on patching and able to ensure a 100% patching success rate.
  • Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
  • Improved support to our remote locations and users.
  • Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Usability

Other Software Used

Zabbix, Sophos Managed Detection and Response, SlashNext Mobile, KnowBe4 PhishER/PhishER Plus

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