3CLogic

Name: 3CLogic
Rating: 9.3 (4 reviews)

Score9.3 out of 10

4 Reviews and Ratings

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What is 3CLogic?

3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.

Categories & Use Cases

Media

some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).

the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).

the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.

an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).

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Agent dashboard
Enables agents to track and view their individual and team performance.
Category average: 8.4
Outbound response
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
Category average: 8.2
Call tracking
Enables agents and managers to see the origin of the call.
Category average: 8.7

Multichannel integration
Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media
Category average: 8.3
CRM software integration
Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.
Category average: 7.6
Recording
Record conversations to improve service quality by evaluating agent-customer interactions.
Category average: 9