#1 most frequent
India
20.0%4 installations of 20
What is 1CRM?
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
Categories & Use Cases
Top Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Opportunity management
Users can track deals and create quotes.
Category average: 8.1
Interaction tracking
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Category average: 8.1
Areas for Improvement
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8
Mobile access
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Category average: 7.7
Billing and invoicing management
This includes automated invoice creation and billing.
Category average: 7.6
Who Buys & Uses 1CRM
#2 most frequent
United States of America
20.0%4 installations of 20
#3 most frequent
Canada
15.0%3 installations of 20
Amazing Sales Tool
Use Cases and Deployment Scope
I used 1CRM mainly for client management post-sales. This is a very user-friendly product with the capability of order management which was very useful in the progression of the digital projects plus the reporting for the Sales team. The best part is that we can track the campaigns from lead prospecting to service tickets to completing and reporting for all projects.
Pros
- Manage client data
- Detailed order management
- Post sales reports
- Tracking of the campaigns
Cons
- Challenges with training and adoption
- Integration and compatibility with other software
- Data can get lost if not managed properly
Return on Investment
- Scalable solution so tracking sales is easy
- All data stored in one place so efficiency
- Pulling reports is easy
Usability
Alternatives Considered
Adpoint, monday.com, Google Analytics and TapClicks
Other Software Used
Adpoint, monday.com, TapClicks, Google Analytics
1CRM is the way to go!
Pros
- Data managment
- User friendly
- Time Saver
Cons
- Could use more color options
Return on Investment
- ROI
- Increased data
- better data
Usability
A cloud based well managed monitoring software
Pros
- Monitor sales and billings from client.
- Manage our Internet resources and to track their output.
- Monitor our deliveries.
Cons
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Return on Investment
- It increases our sales.
- It increases our output.
- It provides us reports for analysing data.
- It's having a positive outline.
Alternatives Considered
SAP ERP
Other Software Used
SAP ERP, Bunchball Nitro for Salesforce, TriniTEQ Sales Manager
Usability
1CRM gateway to impecable customer management
Pros
- Easy to navigate
- Easy to store and update customer information
Cons
- Maybe a little bit more on the speed whenever you are transferring from 1 customer profile to another.
Return on Investment
- Made my work more efficient.
- Customer data is centralized for the whole organization/company.
Alternatives Considered
NICE inContact CXone
Usability
The best cost-efficient solution for any SME!
Pros
- Sales management.
- Marketing management.
Cons
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Return on Investment
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Alternatives Considered
Aptean CRM, CallPro CRM, Drip Ecommerce CRM, Skype for Business (formerly Lync), IBM SPSS, YetiForce CRM, Ellucian CRM Advance and Futurelabs CRM
Other Software Used
Skype for Business (formerly Lync), Aptean CRM, IBM SPSS, Amadeus Sales & Event Management, Zoho CRM Plus, Salesmate, HubSpot CRM, Freshsales, Capsule CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Streak, ConvergeHub, Sugar Sell (SugarCRM), Vtiger, Nimble