TrustRadius: an HG Insights company

1CRM Reviews & Insights

Score8.8 out of 10

82 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for 1CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable and Comprehensive Solution: Users appreciate the customizable and comprehensive nature of 1 CRM, as it offers various benefits to businesses. Some reviewers have stated that the ability to customize modules without programming and the workflow and notifications capabilities are valued for excellent process control. Additionally, users find the software to be feature complete, allowing most companies to automate their workflows effectively.

Good Support and Customer Service: The good support provided by 1 CRM is acknowledged by users in their reviews. They mention that assistance is readily available when needed, especially in relation to third-party applications such as telephony, accounting, portal, and billing. Some users even describe the support team as amazing and responsive.

User-Friendly Interface: The user-friendly interface of the 1CRM app is praised by users for its flexibility and functionality. It is considered a cost-effective solution for small businesses with low budgets. Reviewers find the intuitive user interface valuable as it makes it easy to create follow-up tasks and navigate through the software seamlessly.

1CRM Reviews

6 Reviews

Amazing Sales Tool

Rating: 9 out of 10

Use Cases and Deployment Scope

I used 1CRM mainly for client management post-sales. This is a very user-friendly product with the capability of order management which was very useful in the progression of the digital projects plus the reporting for the Sales team. The best part is that we can track the campaigns from lead prospecting to service tickets to completing and reporting for all projects.

Pros

  • Manage client data
  • Detailed order management
  • Post sales reports
  • Tracking of the campaigns

Cons

  • Challenges with training and adoption
  • Integration and compatibility with other software
  • Data can get lost if not managed properly

Likelihood to Recommend

I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
VU
Verified User
Administrator in Sales (5001-10,000 employees)
Vetted Review
1CRM
5 years of experience

1CRM is the way to go!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use 1CRM daily for all our data management. It is a breeze to operate and was really simple to learn I love working in 1CRM and it has helped me succeed in my job duties and I would highly recommend it to any and all users. 1CRM has been a life saver to my company!

Pros

  • Data managment
  • User friendly
  • Time Saver

Cons

  • Could use more color options

Likelihood to Recommend

It has been very well suited for our company. Everyone in our organization uses it for many different features. From building part numbers to maintaining costs and cost patterns to housing of our key data 1CRM is the backbone of our company and we could not be happier with this service.
GR
Garry Rumrill
Technical Product Specialist in Customer Service at Northern Safety & Industrial (201-500 employees)
Vetted Review
1CRM
8 years of experience
View profile

Come to know about 1CRM

Rating: 10 out of 10

Use Cases and Deployment Scope

I'm using this software for a year. Its very useful in dealing with customers. In our organization, we use it to daily task management and order management in which we interact with customers which enhance us to do further process for future trading. It's used across the whole department. So 1CRM ease our work to analysis and report the commodity sector.

Pros

  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.

Cons

  • It's dependent on the uptime and a support of third party.
  • It's essential to maintain all the hardware.
  • There is some update problem.

Likelihood to Recommend

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
VU
Verified User
Analyst in Finance and Accounting (51-200 employees)
Vetted Review
1CRM
1 year of experience

A cloud based well managed monitoring software

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use it for managing our project and resources. We also used to track our deliveries to client and monitor the billing from the client. We use it only in our department to manage our needs easily. It also helps us to track our resources and their output. It's easy to use and configure as it's a cloud based system.

Pros

  • Monitor sales and billings from client.
  • Manage our Internet resources and to track their output.
  • Monitor our deliveries.

Cons

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.

Likelihood to Recommend

It's great. It's not less appropriate anywhere because it's moving in right direction.
PM
Puneet Madan
Product Developer in Information Technology at DXC Technology (10,001+ employees)
Vetted Review
1CRM
1 year of experience
View profile

1CRM gateway to impecable customer management

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

it is being used by most of the company's different departments. It actually helps us manage customer information, such as addresses, phone number, sales pipe line, forecasting etc.

Pros

  • Easy to navigate
  • Easy to store and update customer information

Cons

  • Maybe a little bit more on the speed whenever you are transferring from 1 customer profile to another.

Likelihood to Recommend

Basically its well suited in every aspect specially in my role as an account manager. I can simply store customer information that are critical to my line of work.
RO
Rey Oneal Garcia
Account Manager in Sales at Reed Elsevier Philippines (1001-5000 employees)
Vetted Review
1CRM
5 years of experience

The best cost-efficient solution for any SME!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

There have been many instances that 1CRM has rectified and improved on, it has reduced lead time for the customer by reducing billing and budgeting cycle times, and this has by far been an excellent tool at automating several petty manual tasks so as to contribute to the improvement of sales productivity and marketing management as well as the customer experience. This has loads of excellent features that have made this very efficient in any small or medium organization. The cost of the product is by far the most value for money for any CRM out there.

Pros

  • Sales management.
  • Marketing management.

Cons

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
PC
Prashant Choudhary
Business Development Manager in Sales at EMTEX ENGINEERING PRIVATE LIMITED (201-500 employees)
Vetted Review
1CRM
2 years of experience
View profile