TrustRadius Insights for 1CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Customizable and Comprehensive Solution: Users appreciate the customizable and comprehensive nature of 1 CRM, as it offers various benefits to businesses. Some reviewers have stated that the ability to customize modules without programming and the workflow and notifications capabilities are valued for excellent process control. Additionally, users find the software to be feature complete, allowing most companies to automate their workflows effectively.
Good Support and Customer Service: The good support provided by 1 CRM is acknowledged by users in their reviews. They mention that assistance is readily available when needed, especially in relation to third-party applications such as telephony, accounting, portal, and billing. Some users even describe the support team as amazing and responsive.
User-Friendly Interface: The user-friendly interface of the 1CRM app is praised by users for its flexibility and functionality. It is considered a cost-effective solution for small businesses with low budgets. Reviewers find the intuitive user interface valuable as it makes it easy to create follow-up tasks and navigate through the software seamlessly.
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1CRM Reviews
1 Review
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I used 1CRM mainly for client management post-sales. This is a very user-friendly product with the capability of order management which was very useful in the progression of the digital projects plus the reporting for the Sales team. The best part is that we can track the campaigns from lead prospecting to service tickets to completing and reporting for all projects.
Pros
Manage client data
Detailed order management
Post sales reports
Tracking of the campaigns
Cons
Challenges with training and adoption
Integration and compatibility with other software
Data can get lost if not managed properly
Likelihood to Recommend
I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.