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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.3 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    HubSpot CRMZoho CRM
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    HubSpot CRMZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details
    More Pricing Information
    Community Pulse
    HubSpot CRMZoho CRM
    Considered Both Products
    HubSpot
    Chose HubSpot CRM
    I have worked for companies that used Pipedrive and Zoho CRM Plus, but despite their differences in features, I find these tools to be the same. Zoho CRM Plus is excellent software to keep clients' information in the same location, but it is too costly if you ask me. Pipedrive
    Incentivized
    Chose HubSpot CRM
    I haven not chosen HubSpot over Zoho CRM, I just moved over to the company that uses HubSpot, and I am glad I did. The new company seems to utilise it a lot more due to its functionality and how easy it is to use it and keep it up to date.
    Incentivized
    Chose HubSpot CRM
    When you compare HubSpot with platforms like monday.com, Zoho CRM, and Go High Level, a few things really stand out. First off, HubSpot isn't just a CRM; it's like a Swiss Army knife for marketing. It rolls CRM, inbound marketing, and automation into one package, which is a lot …
    Incentivized
    Chose HubSpot CRM
    Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the …
    Incentivized
    Chose HubSpot CRM
    Zoho was useless.
    Incentivized
    Chose HubSpot CRM
    In my opinion, HubSpot CRM had greater functionality than Pipedrive and Zoho. It's also more expensive. It's less expensive and easier to implement compared to Salesforce.
    Incentivized
    Chose HubSpot CRM
    HubSpot is easier to use and is more in-depth than all the rest.
    Incentivized
    Chose HubSpot CRM
    HubSpot outperforms both
    Incentivized
    Chose HubSpot CRM
    HubSpot CRM is way more unified and offers much more functionality in comparison to the other two. HubSpot CRM comes up with unique features like creating popups and dynamic CTAs for web pages in the same solution. It also offers marketing features like emailing and a contact …
    Incentivized
    Chose HubSpot CRM
    HubSpot is more user-friendly than all of the above. It is far simpler and provides more data and reporting.
    Incentivized
    Chose HubSpot CRM
    It's friendlier to use.
    Incentivized
    Chose HubSpot CRM
    We chose HubSpot CRM as it was more user friendly, had a reasonable pricing per team member, and we can easily integrate with the other tools in our technology stack. Moreover, the reporting features was well adopted by the team and everyone can generate their own reports and …
    Incentivized
    Chose HubSpot CRM
    I answered in a previous question.
    Incentivized
    Chose HubSpot CRM
    Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par.

    Whilst Zoho had some good features, in practice the CRM was difficult to …
    Incentivized
    Chose HubSpot CRM
    We found HubSpot to be far more user-friendly than it's competitors. This is one of the most appealing parts of HubSpot and ultimately why we ended up choosing HubSpot as our CRM. The free version also offers some great features which other CRMs require a paid plan for. The …
    Incentivized
    Chose HubSpot CRM
    HubSpot CRM has more features that is very useful in Reporting, recording, Profiling Contacts, Assigning tickets, Sales, Marketing and also dealing on inquiries directly from the contacts. It has the essentials you are looking for when organizing a profile. You can do so much …
    Incentivized
    Chose HubSpot CRM
    HubSpot feels more powerful and has better reporting and analytics. I find HoneyBook and Dubsado more visually appealing and intuitive from a user perspective and better suited to certain types of business. Overall, I think HubSpot is exceptional for our company. I did not …
    Incentivized
    Chose HubSpot CRM
    With the kind of reporting, leads management, and email tracking, I think it outperforms all the other CRMs that are out there in the market. I would definitely recommend HubSpot to my connections and friends as I could see a significant change in the productivity of my team …
    Incentivized
    Chose HubSpot CRM
    Selection was not made by me because I am not a decision-maker.
    Incentivized
    Chose HubSpot CRM
    Way friendlier and way better than Zoho or Salesforce, which I have used in the past, and I can count on you always for your excellence in service. But please be mindful of the back end when your teams should be available to take those phone calls based on the time of the day, …
    Incentivized
    Chose HubSpot CRM
    The customer support and available integrations are Hubspot's biggest edge among all.
    Incentivized
    Chose HubSpot CRM
    You can navigate everything with HubSpot; it has your contacts and conversations with your leads and applicants. You can also automate your newsletter email whenever you need it. It also provides reports for your leads for sales and marketing purposes. It is all condensed with …
    Incentivized
    Chose HubSpot CRM
    HubSpot has a more helpful team behind it and more responsive to requests for support
    Incentivized
    Chose HubSpot CRM
    HubSpot CRM is more robust!
    Incentivized
    Chose HubSpot CRM
    I would say HubSpot comes in the middle, with Zoho being the least preferred and Salesforce being the best. HubSpot comes marginally close to Salesforce, but loses to the much more seamless UI of Salesforce.
    Incentivized
    Zoho
    Chose Zoho CRM
    Zoho is cheaper and simpler but not that efficient as compare to HubSpot CRM. I think HubSpot has 100 more features than Zoho.
    Email deliverability is also better on HubSpot in my experience. I think but it does the job though. It all depends on what you want to do.
    Incentivized
    Chose Zoho CRM
    Zoho is very similar in my experience to HubSpot CRM; it's arguable that it falls slightly short of the standard that HubSpot does. Having said that, for most organisations I would imagine that the capabilities of Zoho would be more than enough, for a number of reasons. Others …
    Incentivized
    Chose Zoho CRM
    We required a full-featured corporate working tool, and Hubspot wasn't the most excellent alternative. We were guaranteed that Zoho CRM may fill up the holes in our earlier framework. Furthermore, Zoho is fantastically cost-effective for indeed the most minor endeavors, giving …
    Incentivized
    Chose Zoho CRM
    An affordable, comprehensive suite of tools suitable for small to enterprise-sized businesses.
    Incentivized
    Chose Zoho CRM
    We used to use Hubspot before Zoho. I think Hubspot is a great tool and contains a lot of very nice features, but Zoho stacks up quite well against it as it offers most of the same features at a significantly reduced price. We could also migrate our data from Hubspot to Zoho …
    Incentivized
    Chose Zoho CRM
    Salesforce CRM would have been my go-to if I had the budget for it. Zoho CRM goes 90% of the way for a much decent price.
    Incentivized
    Chose Zoho CRM
    Overall Zoho CRM is great. It might not be the best CRM but if you compare the price difference, i think Zoho CRM does wonders. I ll not line it up in the same position with Salesforce and Hubspot but it is full full-capacity CRM. If they add AI capabilities and add more …
    Incentivized
    Chose Zoho CRM
    Hubspot and NetSuite are much better solutions in my mind, I've used both and enjoyed both.
    Incentivized
    Chose Zoho CRM
    HUbSpot Is not Effective . Even though it has all Option its not user Friendly to Create Report and filter the leads like that so i switch to Zoho
    Incentivized
    Chose Zoho CRM
    We selected ZOHO over the above - specifically Salesforce - initially because of the price. Secondly, we do not have the technical expertise and budget to do a lot of customization at this time. So, we needed a product that had a good user interface, and that was flexible and …
    Incentivized
    Chose Zoho CRM
    Pricing and easy to use.
    Incentivized
    Chose Zoho CRM
    ZOHO CRM is not as good as HubSpot but it is much easier to use than Microsoft Dynamics.
    Incentivized
    Chose Zoho CRM
    I particularly found HubSpot more costly than Zoho.
    In addition to this, Zoho has multiple product options like Zoho bookings, Zoho Campaigns
    in such a situation, it becomes very easy for us to use and track billing.
    Incentivized
    Chose Zoho CRM
    I've selected Zoho because Zoho is very user friendly and not too expensive to use. It is a very good CRM platform if you're planning to implement and starting to use CRM for the first time. This platform is very good for the employee size of 10-100

    Their customer service is …
    Incentivized
    Chose Zoho CRM
    Hubspot is way too expensive. Todoist has actually made my life easier as I manually enter leads and actions items together. Depends on the person and org complexity. Bigger companies need a CRM like Zoho.
    Incentivized
    Chose Zoho CRM
    We went with Zoho CRM because of the affordability and so we can increase our contact limit without costing us too much - that's the main drawback with CRMs like ActiveCampaign, Hubspot and Cloze - they get costly as you increase contact limits, so I feel they're more for …
    Incentivized
    Chose Zoho CRM
    Using Zoho CRM has been a great experience because of its scalability and ease of use. As a robust design, the solution is easy to set up and comes in an out-of-the-box. This platform is ideal for small-to-medium-sized businesses looking for easy and quick growth. It is the …
    Incentivized
    Chose Zoho CRM
    the price wise, ZOHO win
    Incentivized
    Chose Zoho CRM
    Zoho CRM is a cloud-based customer relationship management tool. It's excellent for companies and groups that need to collaborate to better support their customers. Zoho CRM is a cheaper alternative to monday.com, especially for small businesses that don't need all the features …
    Incentivized
    Chose Zoho CRM
    Quickly managing our customer support and interactions with the customer is made more accessible by Zoho CRM. It's simple to use and has helped us generate leads from our marketing funnel. Using the Zoho Suite add-ons, you can extend its functionality for a minimal additional …
    Incentivized
    Chose Zoho CRM
    I tested HubSpot and Odoo CRM, considering they are both a complete suite, but Zoho has, in my opinion:

    • Better interface.
    Incentivized
    Chose Zoho CRM
    2 words: Ease and Convenience.
    Incentivized
    Chose Zoho CRM
    Zoho is cost-effective and brings more value with other tools on their platform, from emails to invoices all in one place. There is no need [to manage] multiple subscriptions if you choose Zoho One, which gives all their tools under one paid plan. It's easy to manage a team …
    Incentivized
    Chose Zoho CRM
    Zoho CRM was by far cheaper than the other platforms we tried. We didn't need an expensive platform since we were just using it to house our affiliate and partner contacts. Zoho CRM has the worst UI out of everything we tried, and the setup was a little confusing. They don't …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    1522 Answers
    93%
    Would buy again
    226 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    1135 Answers
    97%
    Delivers good value for the price
    228 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    1530 Answers
    95%
    Happy with the feature set
    232 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    973 Answers
    95%
    Lived up to sales and marketing promises
    185 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    939 Answers
    87%
    Implementation went as expected
    180 Answers
    Features
    HubSpot CRMZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    7.5
    1588 Ratings
    3% below category average
    Zoho CRM
    8.5
    288 Ratings
    10% above category average
    Customer data management / contact management8.71530 Ratings8.5279 Ratings
    Workflow management6.51501 Ratings8.3266 Ratings
    Territory management4.9184 Ratings8.7196 Ratings
    Opportunity management7.61434 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.81545 Ratings8.8248 Ratings
    Contract management7.9185 Ratings8.7203 Ratings
    Quote & order management7.61048 Ratings8.1203 Ratings
    Interaction tracking8.61489 Ratings8.1249 Ratings
    Channel / partner relationship management8.2186 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    7.8
    1059 Ratings
    3% above category average
    Zoho CRM
    8.3
    221 Ratings
    10% above category average
    Case management8.6985 Ratings8.5213 Ratings
    Call center management6.1854 Ratings8.1172 Ratings
    Help desk management8.7907 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    7.4
    1398 Ratings
    2% below category average
    Zoho CRM
    8.5
    266 Ratings
    11% above category average
    Lead management7.81319 Ratings8.6261 Ratings
    Email marketing6.91330 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    8.0
    1449 Ratings
    5% above category average
    Zoho CRM
    8.4
    263 Ratings
    10% above category average
    Task management9.21391 Ratings8.5248 Ratings
    Billing and invoicing management7.6722 Ratings8.3180 Ratings
    Reporting7.21282 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    7.1
    1418 Ratings
    6% below category average
    Zoho CRM
    8.5
    258 Ratings
    12% above category average
    Forecasting7.11118 Ratings8.5216 Ratings
    Pipeline visualization7.01347 Ratings8.4235 Ratings
    Customizable reports7.21307 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    6.7
    1354 Ratings
    11% below category average
    Zoho CRM
    8.3
    277 Ratings
    10% above category average
    Custom fields7.81327 Ratings8.4275 Ratings
    Custom objects5.31153 Ratings8.2222 Ratings
    Scripting environment6.3132 Ratings8.3178 Ratings
    API for custom integration7.6943 Ratings8.4203 Ratings
    Security
    Comparison of Security features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    7.9
    1311 Ratings
    5% below category average
    Zoho CRM
    8.4
    266 Ratings
    1% above category average
    Single sign-on capability8.01172 Ratings8.4231 Ratings
    Role-based user permissions7.81248 Ratings8.4261 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    5.6
    896 Ratings
    27% below category average
    Zoho CRM
    8.3
    165 Ratings
    12% above category average
    Social data5.5878 Ratings8.3164 Ratings
    Social engagement5.8868 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    8.1
    1004 Ratings
    10% above category average
    Zoho CRM
    8.7
    210 Ratings
    17% above category average
    Marketing automation6.8997 Ratings8.7207 Ratings
    Compensation management9.4655 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and Zoho CRM
    Feature
    HubSpot CRM
    8.2
    1191 Ratings
    11% above category average
    Zoho CRM
    8.7
    230 Ratings
    17% above category average
    Mobile access8.21191 Ratings8.7230 Ratings
    Best Alternatives
    HubSpot CRMZoho CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMZoho CRM
    Likelihood to Recommend
    7.6
    (1632 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    9.3
    (29 ratings)
    7.6
    (42 ratings)
    Usability
    7.1
    (1480 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    7.1
    (23 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    8.1
    (8 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)
    User Testimonials
    HubSpot CRMZoho CRM
    Likelihood to Recommend
    HubSpot
    I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.
    Incentivized
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    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
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    Pros
    HubSpot
    • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
    • Task management is simple but effective.
    • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
    • Gmail integration is quite smooth along with email tracking.
    Incentivized
    Read full review
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Cons
    HubSpot
    • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
    • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
    • I would like to see more native options for automation.
    Incentivized
    Read full review
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
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    Usability
    HubSpot
    I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals.
    Incentivized
    Read full review
    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
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    Reliability and Availability
    HubSpot
    No answers on this topic
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
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    Performance
    HubSpot
    No answers on this topic
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
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    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
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    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Incentivized
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    In-Person Training
    HubSpot
    No answers on this topic
    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
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    Online Training
    HubSpot
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
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    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
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    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
    Incentivized
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    Alternatives Considered
    HubSpot
    We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization.
    Incentivized
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    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
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    Contract Terms and Pricing Model
    HubSpot
    No answers on this topic
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
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    Scalability
    HubSpot
    No answers on this topic
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
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    Professional Services
    HubSpot
    No answers on this topic
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Incentivized
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    Return on Investment
    HubSpot
    • We were able to track good quality leads and push them to closure.
    • The leads were contacted within 24 hours so lead drops were minimum.
    • The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets.
    Incentivized
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    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
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    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.