worxogo Nudge Coach vs. Zoom Revenue Accelerator

Very well suited with organizations who have structured data capture of field force efforts through sales force automation. Not so suited where data is captured in automated system but other tools like excel.

Training on key features is difficult, so adoption of the platform is not where we would like it to be after 6 months of being deployed. Our team works primarily within Salesforce, so it would be helpful to have additional focus on adding ZRA components to the Salesforce managed package. Would love to see on overall customer summary for example. Rather than having to go to each conversation to get details of the customer journey. The price point for ZRA is quite high compared to meetings & phone so I would like to see continuous growth/new features being released to justify the spend. With ZRA, the sales leaders can share tactics and use cases on how they utilize ZRA to manage their individual teams. The analytics easily shows team members who are exceeding or who may need additional support based on (overall customer sentiment & engagement).

• Individual personalised KPI report
• Continuously tracks KPI performance, including variance, trends, upward/ downward movements
• Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

• Summaries and Next Steps
• Separation of key moments during the meeting
• Pulling data from Salesforce of stage the convo took place in, amount, owner, etc
• Coaching features and insights such as talk ratios, next steps, scorecards

Incentivized

• Nudge Coach itself - the quality of nudges is too poor, too basic....it does not capture the process nuances despite taking inputs
• Not flexible with catering to multiple process in the same instance
• No governanace structure on auto nudge/ no dump available
• Filters available in leaderboard but not on dashboard which is important

• Zoom IQ's graphics need improvement to be more intuitive.
• Zoom IQ does not allow you to analyze several voices simultaneously. It becomes very complicated to expand the conversations to more students.
• Personalized feedback does not always respond correctly to what has been said. There is room for improvement in audio and voice analysis.

Incentivized

Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.

It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here

Incentivized

There is literally no expertise required to start using and reaping the benefits

Once you're through the setup it couldn't be easier. For our client facing team members it was very much an experience of. Today you're using "App A" and tomorrow log into Zoom and you're all setup. Zoom Revenue Accelerator is effortless for an end user to pick up and start using. But the setup is where you need help to understand. Various things with where recordings are stored, how calls are routed, and even who can access what phone numbers and recordings can be challenging to setup without help. And a number of docs aren't as up to date as they could be, given the Zoom UI can change so rapidly. Once they solve the sprawling admin side of the product, it'll be a 10 out of 10.

Great team of consultants and professionals, especially with presence in US and Canada for seamless support

Smooth integration with no data entry and no major changes to the existing system

We explored using PowerBI and internally developed tools. Worxogo Nudge Coach had packaged the functionalities required and was fare ahead of our developments.

Zoom fit into our workflow better than the rest. While all the other tools certainly worked well, and could do the job, we felt the most comfortable with Zoom. In particular the ease of use. Specifically, at the time we were assessing the tools Aircall was a product we had used for a number of years, but call quality was not something that came often. And we'd have as many as 35% of calls drop due to connection issues. (Not an issue with Zoom, call quality is >98%). Dialpad was also one we extensively tested and trialed. It felt far better suited to a team larger then us, and one with a broader Support function then our initial use case. The Salesforce offering just felt the most expensive for the least value. While it would work probably the best with our CRM, it was clunky to operate from an end user POV.

• Productivity push of 25-30%
• Increase in focus product sales by 20%
• ROI is realized in the 1st year, shorter for a larger organization

• Conversation Intelligence Software has had a positive impact on my career in sales. I like how you can see data regarding how your conversations went.
• In general, Zoom calls, where the video is turned on, have helped me increase the number of deals I close.
• With my team, it is easy to share a clip of the video I want my manager to view.

Incentivized