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worxogo Nudge Coach Reviews & Insights

Score8.6 out of 10

13 Reviews and Ratings

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Community insights

TrustRadius Insights for worxogo Nudge Coach are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Multi-dimensional nudges/coaching feature: Users have praised the product's multi-dimensional nudges/coaching feature, which pushes agents to improve their performance and allows managers to monitor and work with smart and intuitive dashboards. Some reviewers felt that this feature suggests focused actions for agents to identify and address issues, ultimately leading to improved performance.

Rewarding mechanism for achievements in sales: Several users have mentioned a rewarding mechanism in place that ensures people are appreciated for their achievements in sales. This motivates salespersons to strive for higher performance levels. By providing recognition and rewards, the product encourages a positive and competitive environment, driving sales teams towards success.

Objective understanding of training needs: Reviewers appreciate that the product objectively understands the training needs of individuals and teams without requiring any additional data entry. This capability allows for the design of relevant training interventions tailored to each employee's requirements. By offering micro learning opportunities and message communication through Worxogo, the product aids in the development of employees' skills while saving time by eliminating manual data input.

worxogo Nudge Coach Reviews

6 Reviews

Out of box thinking

Rating: 8 out of 10

Use Cases and Deployment Scope

It is individualised for each employee on the operating floor. I see merit in the back office transaction processing area - To drive operational performance, employee motivation, SLA focus, and guided intervention for team leaders.

Pros

  • Individual personalised KPI report
  • Continuously tracks KPI performance, including variance, trends, upward/ downward movements
  • Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

Cons

  • Would like to see expanded use cases where it can influence a change in consumer behavior in some manner and not just limited to improving employee SLA performance. Use cases for the BFSI customer base and not just employees. Combine customer analytics with Behavior analytics to deliver a bigger outcome
  • Dependent on other systems for data input. Plug n play integrated solution

Likelihood to Recommend

Back office transaction processing with stringent SLAs esp in Outsourcing and Shared Services environments.
VU
Verified User
Employee in Professional Services (10,001+ employees)
Vetted Review
worxogo Nudge Coach
4 years of experience

Good

Rating: 8 out of 10

Use Cases and Deployment Scope

Used by specefic client areas/dept.

Pros

  • Visuality of dashboard
  • Allows supervisors to send nudges
  • Data dump extraction on its usage possible
  • Very supportive implementation team

Cons

  • Nudge Coach itself - the quality of nudges is too poor, too basic....it does not capture the process nuances despite taking inputs
  • Not flexible with catering to multiple process in the same instance
  • No governanace structure on auto nudge/ no dump available
  • Filters available in leaderboard but not on dashboard which is important

Likelihood to Recommend

1. Places where we have sales/collection
2. Places where do not have enough supervisors to manage people
3. Team which is already not performing up to the mark
VU
Verified User
Project Manager (1001-5000 employees)
Vetted Review
Reseller
worxogo Nudge Coach
1 year of experience

worxogo Nudge Coach review

Rating: 10 out of 10

Use Cases and Deployment Scope

Worxogo Nudge Coach and related tools have helped us increase performance of the users in service or sales related roles significantly. Performance usually flattens after reaching some peaks and this is where the worxogo Nudge Coach tools help us elevate the service levels and sales to meet and exceed our targets for the customers we serve. We use this for the services which are outsourced to us and form our scope of work for our customers so its a part of our delivery platforms leveraged for a customer.

Pros

  • Its has muti-dimensional nudges/coaching. Pushes agents and also allows manager to monitor and work with smart and intuitive dashboards
  • It suggests focused actions by agent to improve performance after identifying the issues
  • Rewarding mechanism to ensure people are appreciated

Cons

  • It could come with some readymade templates by focus industry/sales/support/customer service so onboarding new process may be quicker
  • Help managers create /generate their own performance reports based on their specific needs
  • Provide some what if analysis - value created ( without nudges as compared to using nudges what would have been the performance for past period

Likelihood to Recommend

The worxogo Nudge Coach (the way we have looked at it) seems suitable for almost all sales and service related scenarios across industries. However we feel there could be integrations or applicability which may need to be tweaked or created to adapt to new / old enterprise software. We believe it may have challenges to monitor and nudge folks in highly mobile situations (delivery folks, drivers, etc.)
GJ
George Johny
Global Head - Business Development - Airlines & Travel in Sales at Sutherland Global Services (10,001+ employees)
Vetted Review
Reseller
worxogo Nudge Coach
3 years of experience
View profile

Agent behaviour insights and improvement tool

Rating: 9 out of 10

Use Cases and Deployment Scope

It was being used by a client organization to improve productivity of agents in one of its departments. The intent was to monitor agents' productivity and develop short prompts to agents to help them improve productivity. Agents' productivity and SLA realization was monitored, and that was used to model their behavior.

Pros

  • Micro level coaching
  • Personalized coaching
  • Persona-based coaching

Cons

  • End-to-end solution that includes prebuilt data integration
  • Prebuilt dashboards

Likelihood to Recommend

This can help a workforce where sufficient data can be collected about their activities. For example, call center agents perform a large volume of small tasks, which allows collection of data about various input parameters about the tasks performed, time taken, etc. This allows tools to develop a view of the agents' behavior. Outcomes of the behavior are also measurable, making it easier to model the ideal behavior.
VU
Verified User
Advisor in Corporate (10,001+ employees)
Vetted Review
Reseller
worxogo Nudge Coach
1 year of experience

Improve sales using Worxogo Sales Nudge Coach

Rating: 9 out of 10

Use Cases and Deployment Scope

Worxogo Sales Nudge Coach is being used in a pharmaceutical company with whom we advise in improving field force productivity. The sales and sales efforts data have shown significant improvement after the deployment of Worxogo Sales Nudge Coach. Worxogo Sales Nudge Coach is unique because it influences human behaviour through individualized motivational nudges based on concepts of neuroeconomics.

Pros

  • Sales person enjoy higher performance achievement
  • Sales supervisors are guided to focus more on team members who need support
  • Senior management gets unbiased behaviour based data of team members and supervisors
  • There is no data additional data entry that needs to be undertaken by anybody
  • Training needs of individuals and teams are objectively understood for designing relevant training interventions
  • Micro learning and message communication using Worxogo helps in people development

Cons

  • Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
  • The UI can still be improved even though it has improved significantly over the last one year
  • Offline version where internet connectivity is suspect or poor like in rural India could help

Likelihood to Recommend

Very well suited with organizations who have structured data capture of field force efforts through sales force automation. Not so suited where data is captured in automated system but other tools like excel.
DP
Deepak Pramanik
Founder & Chief Strategy Officer in Marketing at Aidias Consulting Group (11-50 employees)
Vetted Review
worxogo Nudge Coach
2 years of experience
View profile

Enables a sales team to increase productivity, provide better customer coverage, and achieve targets

Rating: 10 out of 10

Use Cases and Deployment Scope

worxogo Sales Nudge Coach is used for sales improvement by way of behavior design to boost productive behaviors and improve performance in sales teams. It helped interpret employees’ performance and their unique workplace motivations to improve motivation and productivity. This lead to higher sales productivity, leading to better business outcomes, eventually improving the bottomline.

Pros

  • Guides employee actions to improve performance
  • Aligns KPIs with behavior preferences
  • Increases customer satisfaction

Cons

  • Considering the volume, maybe a behavioral pre-learning via a questionnaire before implementation for faster results.

Likelihood to Recommend

The customized coaching on right responses and behaviors enables any sales team to increase productivity, provide better customer coverage, and achieve targets. I believe it has a universal appeal across industry and sectors.
VU
Verified User
Consultant in Finance and Accounting (10,001+ employees)
Vetted Review
worxogo Nudge Coach
5 years of experience