TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score7.7 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Workplace from Meta

    Score8 out of 10
    N/AFacebook at Work allows users to interact with co-workers through the Facebook interface.

    $4

    per month per user

    Pricing
    Microsoft TeamsWorkplace from Meta
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Enterprise Live
    $2.00
    per month per user
    Enhanced Admin & Support
    $2.00
    per month per user
    Workplace Core
    $4.00
    per month per user
    Offerings
    Pricing Offerings
    Microsoft TeamsWorkplace from Meta
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are available for non profit organizations.—
    More Pricing Information
    Community Pulse
    Microsoft TeamsWorkplace from Meta
    Considered Both Products
    Microsoft
    Chose Microsoft Teams
    Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs …
    Incentivized
    Meta Platforms Inc
    Chose Workplace from Meta
    Workplace [from Meta] far outstrips the others as it allows you to create an information hub, as well as just enabling conversations. The Newsfeed, Groups and the Knowledge Library all make it really simple for the end-user to find information, and the familiarity of having …
    Incentivized
    Chose Workplace from Meta
    We can compare Workplace in general from email communication (we use Bananatag tool for this). Our email communication and Workplace communication are sometimes competitors. RIght now, we have much higher analytics of email read rate/open rate than on Workplace activity. It may …
    Incentivized
    Chose Workplace from Meta
    Any other tool used before is not UI familiar as Workplace by Facebook. So now most of companies are migrating to Workplace because it's very easy to use, UI is perfect similar to Facebook which is widely used by everyone now. Also to keep fun in organizations after the …
    Incentivized
    Chose Workplace from Meta
    Facebook is the one Common word across Globe. Almost Everyone knows how to use it. And if this is capable of handling workplace requirements, then it is perfect competitor for anything in market.
    Incentivized
    Chose Workplace from Meta
    Hangouts is positioning itself as a simpler service. It does not need to have a complete feed or directory of all of the users. Slack works more like Workplace, but feels more limited. Workplace feels more like a community board and can bridge distances between remote teams and …
    Incentivized
    Chose Workplace from Meta
    Unlike Slack and Teams, which come from the enterprise world, Workplace is a product born from a social networking company making it friendlier and "cooler" somehow. It feels more familiar, easy to use and it can be less formal and more relatable. In terms of functionality, it …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    201 Answers
    93%
    Would buy again
    28 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    180 Answers
    100%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    202 Answers
    93%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    115 Answers
    90%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    139 Answers
    92%
    Implementation went as expected
    23 Answers
    TrustRadius Insights
    Microsoft TeamsWorkplace from Meta
    Highlights

    TrustRadius
    Research Team Insight
    Published

    At their core, Microsoft Teams and Workplace by Facebook are collaboration tools designed to improve group or workplace communications.

    Microsoft Teams is a popular choice for businesses that use Office 365 products. It is packaged in with the Office 365 suite and syncs up well with other Microsoft technologies. Workplace will feel familiar to Facebook users and it allows businesses to use news feeds and live videos to keep their users informed. 

    Both Microsoft Teams and Workplace are excellent choices for businesses of all sizes because they both offer free versions for small teams and can scale to meet the needs of enterprise clients as well. 

    Features

    Microsoft Teams and Workplace both provide collaborative abilities, but each also has unique features that set them apart.

    Microsoft Teams includes a robust chat service that allows users to communicate quickly without setting up a conference. Syncing with Office 365 also makes collaboration easy by allowing file sharing and calendar support as well as integrations with other Microsoft applications. Teams works on all iOS and Windows platforms and Users also enjoy how easy it is to share files and messages in the application. 

    Workplace offers many of Facebook’s core features like groups but takes it a step beyond and allows for multi-company groups so businesses can collaborate with external partners or customers. Workplace users also get their own personalized news feed to help keep them aware of what is going on in their company and to have a shared space for encouraging coworkers’ achievements. Workplace also offers integrations for Office 365 and GSuite. Another main benefit of Workplace is that it offers live video broadcasting on-the-fly so users can record themselves and share updates and milestones with their coworkers. 

    Limitations

    Microsoft Teams loses some of its utility if a business is not using the Microsoft suite of office software. Users mention a lack of customization for notifications as a drawback. Some users have also had issues with statuses (offline, away, busy, etc.) from Outlook syncing correctly.

    Workplace is based on social interactions and this may be somewhat of a drawback because some users report it being somewhat distracting while at work. Some users also report difficulty in understanding all of the functions available because there are so many available. Some also lack trust in the platform and have privacy concerns because it is owned by Facebook.  

    Pricing

    Microsoft Teams is included in Office 365, which has a free version for non-business use and three paid pricing tiers. The cheapest option is $5 per user per month and includes a small number of Office services including Teams and SharePoint. The Office 365 Business Premium plan costs $12.50 per user per month and includes the Microsoft Office Suite (Word, Excel, etc.). Lastly, the Microsoft 365 Business Plan costs $20 per user per month and includes advanced security protection. All Microsoft Team’s plans require an annual commitment.

    Workplace by Facebook also offers a free version for small teams. Businesses can then move up to the Advanced tier for $4 per month per user which offers unlimited groups, 1TB of storage per person, and 24/7 support. The highest tier is the Enterprise plan for $8 per user per month and includes unlimited storage, multiple single-sign-on, early access to new features, and priority customer support. 

    Features
    Microsoft TeamsWorkplace from Meta
    Project Management
    Comparison of Project Management features of Microsoft Teams and Workplace from Meta
    Feature
    Microsoft Teams
    3.9
    192 Ratings
    65% below category average
    Workplace from Meta
    -
    Ratings
    Task Management4.6147 Ratings00 Ratings
    Gantt Charts3.076 Ratings00 Ratings
    Scheduling3.6162 Ratings00 Ratings
    Workflow Automation3.5101 Ratings00 Ratings
    Mobile Access4.9184 Ratings00 Ratings
    Search3.9169 Ratings00 Ratings
    Visual planning tools3.8118 Ratings00 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and Workplace from Meta
    Feature
    Microsoft Teams
    5.5
    201 Ratings
    36% below category average
    Workplace from Meta
    -
    Ratings
    Chat5.2200 Ratings00 Ratings
    Notifications4.7199 Ratings00 Ratings
    Discussions5.1187 Ratings00 Ratings
    Surveys4.4112 Ratings00 Ratings
    Internal knowledgebase3.7122 Ratings00 Ratings
    Integrates with GoToMeeting6.547 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings00 Ratings
    Integrates with Outlook9.1156 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and Workplace from Meta
    Feature
    Microsoft Teams
    4.4
    186 Ratings
    56% below category average
    Workplace from Meta
    -
    Ratings
    Versioning4.4130 Ratings00 Ratings
    Video files3.8158 Ratings00 Ratings
    Audio files4.4160 Ratings00 Ratings
    Document collaboration5.3173 Ratings00 Ratings
    Access control4.7156 Ratings00 Ratings
    Advanced security features3.4117 Ratings00 Ratings
    Integrates with Google Drive5.353 Ratings00 Ratings
    Device sync4.1132 Ratings00 Ratings
    Best Alternatives
    Microsoft TeamsWorkplace from Meta
    Small Businesses
    Flock
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Workvivo
    Score9.4 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Workvivo
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft TeamsWorkplace from Meta
    Likelihood to Recommend
    5.2
    (278 ratings)
    7.4
    (55 ratings)
    Likelihood to Renew
    3.7
    (9 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (62 ratings)
    5.6
    (2 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (113 ratings)
    8.4
    (21 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft TeamsWorkplace from Meta
    Likelihood to Recommend
    Microsoft
    Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
    Incentivized
    Read full review
    Meta Platforms Inc
    Well suited: - leadership communication. When our CEO posts a video to all company - it always gets the highest engagement - recognition/achievements posts - live streams for education, knowledge sharing - we are a company of 12000 associates and there is no other corporate channel for us to gather more than 500 people in one place. Less appropriate: - sharing some very targetted messages - it's impossible to do at Workplace without creating a group. So we use email channel for such targetted communications - instant communication like in a chat (probably it's less appropriate in our specific case because we use MS Teams for such quick communication instead of WP chats)
    Incentivized
    Read full review
    Pros
    Microsoft
    • Virtual meetings - ease of set up and execution
    • File sharing! We build channels for projects, and being able to invite only project members is huge!
    • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
    Incentivized
    Read full review
    Meta Platforms Inc
    • Bring groups of people together to share info, stories, updates, etc.
    • The chat app is pretty decent.
    • Workplace Live is a good large-group meeting broadcast platform.
    • It's pretty intuitive to use for anyone who's used Facebook.
    • It provides different levels of "security" for groups, allowing you to have open, closed, and "secret" groups.
    • It's easy to paste images into your posts and comments, without having to necessarily go through the process of saving an image as a file, etc.
    • It has search capabilities for finding old information.
    • It's available for both desktop/laptop and mobile devices.
    • It's secured to allow only those within the company to see company-related info (but it also has a few inter-company groups, which can be useful, too).
    • Workplace Chat has the ability to set it to Do Not Disturb.
    • You can set notifications, including email notifications, if you want to be alerted to new activity in your groups, etc.
    • You can use Markdown to format your text
    Incentivized
    Read full review
    Cons
    Microsoft
    • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
    • It uses lots of computational resources while running and thus, slows down the system sometimes.
    • It allows a few channels per team. The number of channels could be increased for better productivity.
    Incentivized
    Read full review
    Meta Platforms Inc
    • It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
    • The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
    • An admin control dashboard would be really effective and even more so with more users on the platform.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Usability
    Microsoft
    User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
    Incentivized
    Read full review
    Meta Platforms Inc
    Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Performance
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Support Rating
    Microsoft
    Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
    Read full review
    Meta Platforms Inc
    Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Alternatives Considered
    Microsoft
    Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
    Read full review
    Meta Platforms Inc
    Workplace by Facebook is so much more than just a project management tool like Basecamp or Slack. The ability to disseminate information to employees is easier and better with Workplace by Facebook. It can also be used for informal messaging and sharing of information. It combines the best features of both with the same look and feel as Facebook.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Scalability
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Professional Services
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Return on Investment
    Microsoft
    • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
    • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
    Incentivized
    Read full review
    Meta Platforms Inc
    • We can meet the project times, that with the communication in real time.
    • We provide solutions to our suppliers in a reliable and efficient manner.
    • When a business can save time and at the same time respond to the demands of customers, this translates into greater market capture of action for the company.
    Incentivized
    Read full review
    ScreenShots

    Workplace from Meta Screenshots

    Screenshot of Use groups to communicate with a team, region or entire company. Make sure that important updates get to the right people, and listen to feedback through comments and reactions on posScreenshot of News Feed helps every employee stay up to date with the information they care about, without getting distracted by the rest.Screenshot of The Knowledge Library is a new home for your key resources. It's a single place to create, store and share static content such as HR policies or working from home advice on desktop or mobile, so your company knowledge is accessible and discoverable.Screenshot of Go live from a mobile phone or Portal. It's the perfect way to check in with your team, especially when you can't be together in person. And unlike email, you can get feedback or answer questions in real time through comments, likes and reactions.