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ServiceNow HR Service Delivery vs. Vivantio

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ServiceNow HR Service Delivery

19 Reviews and Ratings

Vivantio

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow HR Service Delivery

    Score9.1 out of 10
    		N/AServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.N/A

    Vivantio

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

    $5,940

    per year (5 user licenses)

    Pricing
    ServiceNow HR Service DeliveryVivantio
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceNow HR Service DeliveryVivantio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually.
    More Pricing Information
    Features
    ServiceNow HR Service DeliveryVivantio
    Incident and problem management
    Comparison of Incident and problem management features of ServiceNow HR Service Delivery and Vivantio
    Feature
    ServiceNow HR Service Delivery
    -
    Ratings
    Vivantio
    7.6
    1 Ratings
    6% below category average
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    Expert directory00 Ratings6.41 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings7.31 Ratings
    Self Help Community
    Comparison of Self Help Community features of ServiceNow HR Service Delivery and Vivantio
    Feature
    ServiceNow HR Service Delivery
    -
    Ratings
    Vivantio
    7.3
    1 Ratings
    7% below category average
    Internal knowledge base00 Ratings7.31 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ServiceNow HR Service Delivery and Vivantio
    Feature
    ServiceNow HR Service Delivery
    -
    Ratings
    Vivantio
    6.2
    1 Ratings
    23% below category average
    Customer portal00 Ratings6.41 Ratings
    IVR00 Ratings4.51 Ratings
    Social integration00 Ratings6.41 Ratings
    Email support00 Ratings6.41 Ratings
    Help Desk CRM integration00 Ratings7.31 Ratings
    Best Alternatives
    ServiceNow HR Service DeliveryVivantio
    Small Businesses
    No answers on this topic
    Help Scout
    Score7.9 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Front
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow HR Service DeliveryVivantio
    Likelihood to Recommend
    9.3
    (3 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    ServiceNow HR Service DeliveryVivantio
    Likelihood to Recommend
    ServiceNow
    The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
    Gustavo Alves
    Técnico de Prevenção a Fraude
    Read full review
    Vivantio
    I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Pros
    ServiceNow
    • Open IT tickets in a practical way.
    • Customer service with fast support.
    • Low cost.
    Incentivized
    GUSTAVO DE SOUZA ALVES
    Fraud Prevention
    Read full review
    Vivantio
    • Incident Tracking
    • Reporting
    • Customisation
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Cons
    ServiceNow
    • The tool is sometimes slow.
    • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
    • Add more languages ​​to the tool.
    Incentivized
    GUSTAVO DE SOUZA ALVES
    Fraud Prevention
    Read full review
    Vivantio
    No answers on this topic
    Usability
    ServiceNow
    No answers on this topic
    Vivantio
    i find the system easy to navigate and customise
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Alternatives Considered
    ServiceNow
    No answers on this topic
    Vivantio
    Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Return on Investment
    ServiceNow
    • It frees your time and makes you more productive every day
    • It enables you to rapidly find and eliminate all the unnecessary things
    • It permits you to analyze more robust collections of info
    Incentivized
    Verified User
    Read full review
    Vivantio
    • Positive - Reporting
    Ashlea Wilson
    Service Desk Manager
    Read full review
    ScreenShots

    Vivantio Screenshots

    Screenshot of Reporting & Analytics: Reports surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oDataScreenshot of Knowledge Base: For internal private articles to aid service delivery team, or public articles to help customersScreenshot of Integrated AI: Generates AI feedback from across the knowledge base, analyzes customer sentiment, or helps write detailed feedback to customersScreenshot of Queues: For managing incidents, problems, service requests, change management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertipsScreenshot of Ticketing: For unlimited ticket types that can be used by teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)