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Vivantio

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Vivantio

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vivantio

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

    $5,940

    per year (5 user licenses)

    Pricing
    Vivantio
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Vivantio
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeRequired
    Additional DetailsAccess to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually.
    More Pricing Information
    Features
    Vivantio
    Incident and problem management
    Comparison of Incident and problem management features of Vivantio
    Feature
    Vivantio
    7.6
    1 Ratings
    6% below category average
    Organize and prioritize service tickets8.21 Ratings
    Expert directory6.41 Ratings
    Subscription-based notifications8.21 Ratings
    ITSM collaboration and documentation7.31 Ratings
    Ticket creation and submission8.21 Ratings
    Ticket response7.31 Ratings
    Self Help Community
    Comparison of Self Help Community features of Vivantio
    Feature
    Vivantio
    7.3
    1 Ratings
    7% below category average
    Internal knowledge base7.31 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Vivantio
    Feature
    Vivantio
    6.2
    1 Ratings
    23% below category average
    Customer portal6.41 Ratings
    IVR4.51 Ratings
    Social integration6.41 Ratings
    Email support6.41 Ratings
    Help Desk CRM integration7.31 Ratings
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    Vivantio
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    Help Scout
    Score7.9 out of 10
    Medium-sized Companies
    LiveAgent
    Score9.7 out of 10
    Enterprises
    Front
    Score7.1 out of 10
    All AlternativesView all alternatives
    User Ratings
    Vivantio
    Likelihood to Recommend
    8.2
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    User Testimonials
    Vivantio
    Likelihood to Recommend
    Vivantio
    I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice.
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Pros
    Vivantio
    • Incident Tracking
    • Reporting
    • Customisation
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Usability
    Vivantio
    i find the system easy to navigate and customise
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Alternatives Considered
    Vivantio
    Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time.
    Ashlea Wilson
    Service Desk Manager
    Read full review
    Return on Investment
    Vivantio
    • Positive - Reporting
    Ashlea Wilson
    Service Desk Manager
    Read full review
    ScreenShots

    Vivantio Screenshots

    Screenshot of Reporting & Analytics: Reports surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oDataScreenshot of Knowledge Base: For internal private articles to aid service delivery team, or public articles to help customersScreenshot of Integrated AI: Generates AI feedback from across the knowledge base, analyzes customer sentiment, or helps write detailed feedback to customersScreenshot of Queues: For managing incidents, problems, service requests, change management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertipsScreenshot of Ticketing: For unlimited ticket types that can be used by teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)