UiPath Integration Service vs. Zendesk Sunshine Conversations

Areas where it would be appropriate:

1. If you want a really 'deep' integration with a third party software, and you want all the control over how it interacts with your software
2. If you want a totally white-labeled solution, that is totally invisible to your customers.
3. if you care more about a well thought out/useful API, rather than a pretty UI

Areas where it is less appropriate:

1. If you want a Zapier-esque hands-off integration for YOU.
2. if you want your customers to do more of the work, pay for it/etc.
3. if you're a really small business, it could be too expensive. But it depends on your individual contract with them.

Incentivized

Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open.

Incentivized

• Customer Support -- They have a knowledgeable team and are very responsive.
• Communication -- Most questions are addressed quickly
• Documentation -- The API documentation is well organized and easy to follow.

Incentivized

• Creating support ticket
• Distributing tickets among agents
• Integration

Incentivized

• There weren't really many cons to our experience. The only slight downside was the cost but they worked with us on that to make it work.

Incentivized

• Everything I found good, no improvement as of now

Incentivized

MuleSoft is also a similar product to Cloud Elements, but is not available as an option in this form.

Workato and MuleSoft are competing cloud API connector platforms that perform a similar function to Cloud Elements. We chose Cloud Elements over them because CE provided a more robust path to unifying the behavior of connected systems.

Zapier is a workflow automation tool that I feel draws erroneous comparison to Cloud Elements that I need to highlight. Workflow automation tools (Zapier, IFTTT, Microsoft Flow) do provide multiple integrations, but for simplistic scenarios where only a handful of explicitly described steps need accomplished. Cloud Elements is a platform for developers to deliver faster and with higher reliability than making integrations one-by-one in complex systems that solve demanding problems.

Incentivized

We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.

Incentivized

• We are able to build integrations in HALF the time we could build them from scratch.
• They allow our development team to spend more hours focused on developing our core product, not connections to other products.
• Their large catalog of services to connect to allows us to spend much less time researching other platform integration endpoints and increases our R&D speed a considerable amount.

Incentivized

• Add another way of contacting our users
• Add more detail to our tech support tickets
• Offload some of the follow up requirements from the engineer to the coordinator

Incentivized