TrustRadius

Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Zendesk Sunshine Conversations
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Zendesk Sunshine Conversations
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Zendesk Sunshine Conversations
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Small Businesses
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User Ratings
Zendesk Sunshine Conversations
Likelihood to Recommend
7.6
(0 ratings)
User Testimonials
Zendesk Sunshine Conversations
Likelihood to Recommend
Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open.
Verified User
Anonymous
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Pros
  • Creating support ticket
  • Distributing tickets among agents
  • Integration
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
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Cons
  • Everything I found good, no improvement as of now
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
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Alternatives Considered
We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.
Verified User
Anonymous
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Return on Investment
  • Add another way of contacting our users
  • Add more detail to our tech support tickets
  • Offload some of the follow up requirements from the engineer to the coordinator
AH
Alejandro Huerta
COO (Chief Operations Officer)
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ScreenShots