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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesloft

    Score8.5 out of 10
    N/ASalesloft’s Revenue Orchestration Platform uses AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal.N/A

    Tidio

    Score8.8 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    SalesloftTidio
    Editions & Modules
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    SalesloftTidio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
    Features
    SalesloftTidio
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Salesloft and Tidio
    Feature
    Salesloft
    -
    Ratings
    Tidio
    7.0
    1 Ratings
    17% below category average
    Chat history and transcripts00 Ratings7.01 Ratings
    Chat reporting00 Ratings7.01 Ratings
    Chat and web analytics00 Ratings7.01 Ratings
    Best Alternatives
    SalesloftTidio
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    Score7.7 out of 10
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    Score8.8 out of 10
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    Groove, a Clari company
    Score6.2 out of 10
    AWS Chatbot
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SalesloftTidio
    Likelihood to Recommend
    8.7
    (258 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.7
    (143 ratings)
    -
    (0 ratings)
    User Testimonials
    SalesloftTidio
    Likelihood to Recommend
    SalesLoft
    I find it to be the best resource for scheduling calls with clients. Specifically when the call includes multiple people using Salesloft, it's so simple and easy to use to send open times to client and then to be able to send active links to the client where with one click the calendar invite shows up on my calendar? it's the best most efficient tool I have in my toolbelt at the moment. When it comes to logging, it's also simple but I wish I could add a contact to SL from the Microsoft integration.
    Incentivized
    Read full review
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    SalesLoft
    • Salesloft enables us to outreach at scale.
    • Salesloft helps us identify our warmest, most buyer ready prospects to streamline our outreach.
    • Salesloft helps us to identify quickly areas to course correct and provides the necessary data to do that.
    • Salesloft also surfaces data around outreach so we can ensure we are targeting our team with sensible KPIs that connect to our business goals.
    Incentivized
    Read full review
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    SalesLoft
    • Would be nice to have custom reporting available. Coming from Salesforce, the included canned reports are useful but I like to roll my sleeves up and build exactly what I want.
    • Conversations will record meetings booked via MSTeams but requires the BDR/SDR to hit record. Other solutions (e.g. Chorus.ai) join as a participant and don't require a user hitting the "record" button. We have to change our flow to make this work and it is a bit clunky.
    Read full review
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Likelihood to Renew
    SalesLoft
    SalesLoft is absolutely VITAL to our daily operations. We could not function without it or a program like it. Speaking as a Sales Person who has had to operate without a product like this, the difference is night and day. The ability to stay organized, automate tasks, easily log activities and notes, review calls, and coach team members is an absolute gamechanger.
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Usability
    SalesLoft
    Drift was extremely easy for both our demand gen team and SDR to jump right into. It was feature rich and purpose-built for marketers—it was remarkably easy to connect our marketing automation, CRM, and more to the platform and get everything to work together. Now the ability to create digital experiences and conversation landing pages is democratized—empowering our team to do better work and provide better prospect/customer experience.
    Read full review
    Tidio
    No answers on this topic
    Reliability and Availability
    SalesLoft
    The availability is pretty good, we do sometimes have errors or delays in syncing activities but nothing that has been too detrimental to our workflow. Most recently we had an issue with Lofting through Outlook due to a change in security token that took a few weeks to resolve but it is fixed now.
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Performance
    SalesLoft
    Yes timely and easy to use. The only delays we have are when we run our big month sales blitz and activities take some time to sync to the reporting as well as SalesForce
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Support Rating
    SalesLoft
    The support team was very responsive but at the end of the day they took a long time to fix our issue. The issue did get fixed, though, so that is what matters. Very nice people who are there to help in any way they can.
    Read full review
    Tidio
    No answers on this topic
    Online Training
    SalesLoft
    We had some virtual training with our CSM which was very well constructed. It took some time to get into the full swing of things but with a few weeks of hands on experience I was feeling confidant. The SL team was always available to answer questions or jump an a call to walk us through stuff. I also used the Customer Help Center for a few self guided learnings on how to use specific features related to reporting and team management.
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Implementation Rating
    SalesLoft
    must invest time and effort in define the best way to integration with Salesforce in order to get data visualization
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Alternatives Considered
    SalesLoft
    Salesloft blows outreach out of the water in all aspects. One of the biggest issues I had was their unwillingness to listen to customer feedback. I had requested several small changes to be made when I had previously used the platform that unfortunately fell onto deff ears. I am much happier using Salesloft and the positive results I've experienced are a direct result of that.
    Incentivized
    Read full review
    Tidio
    Incentivized
    Read full review
    Scalability
    SalesLoft
    The scalability was pretty good, we started with 4 or 5 users on one team and scaled into 30+ members across 3 teams
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Return on Investment
    SalesLoft
    • I have been with a company that was using Salesloft, but moved to a competitor. I can't say it was exactly the competitors fault, as a lot of other internal changes were happening, (hence leaving the system that was working well), but we had the worst sales year in company history that year. Reps who consistently performed at or above quota were suddenly struggling to keep their pipelines in order, and the middle of the pack reps were going on PiPs and being let go.
    • Is it the dialer, or the leadership? You decide.
    • But the leadership also changed the dialer - so maybe it's both?
    Incentivized
    Read full review
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    ScreenShots

    Tidio Screenshots

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