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TeamViewer vs. Trend Micro Mobile Security for Enterprises

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Trend Micro Mobile Security for Enterprises

    Score6.2 out of 10
    N/ATrend Micro Mobile Security for Enterprises os a mobile device management (MDM) application, available standalone or part of the Trend Micro Smart Protection Suite.N/A
    Pricing
    TeamViewerTrend Micro Mobile Security for Enterprises
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    No answers on this topic
    Offerings
    Pricing Offerings
    TeamViewerTrend Micro Mobile Security for Enterprises
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    TeamViewerTrend Micro Mobile Security for Enterprises
    Considered Both Products
    TeamViewer
    No answer on this topic
    Trend Micro
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    313 Answers
    No answers on this topic
    Delivers good value for the price
    87%
    Delivers good value for the price
    290 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    342 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    234 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    290 Answers
    No answers on this topic
    Features
    TeamViewerTrend Micro Mobile Security for Enterprises
    Remote Administration
    Comparison of Remote Administration features of TeamViewer and Trend Micro Mobile Security for Enterprises
    Feature
    TeamViewer
    8.4
    470 Ratings
    4% below category average
    Trend Micro Mobile Security for Enterprises
    -
    Ratings
    File transfer8.7440 Ratings00 Ratings
    Instant message8.5406 Ratings00 Ratings
    Access to sleeping/powered-off computers7.9305 Ratings00 Ratings
    Session record8.5307 Ratings00 Ratings
    Annotations7.387 Ratings00 Ratings
    Best Alternatives
    TeamViewerTrend Micro Mobile Security for Enterprises
    Small Businesses
    No answers on this topic
    Apple Business Essentials
    Score8.3 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.8 out of 10
    Cisco Meraki SM
    Score9.7 out of 10
    Enterprises
    BeyondTrust Remote Support
    Score8.8 out of 10
    Jamf Pro
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TeamViewerTrend Micro Mobile Security for Enterprises
    Likelihood to Recommend
    8.7
    (521 ratings)
    9.7
    (3 ratings)
    Likelihood to Renew
    10.0
    (64 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (57 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (50 ratings)
    9.0
    (1 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.9
    (80 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.4
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    TeamViewerTrend Micro Mobile Security for Enterprises
    Likelihood to Recommend
    TeamViewer
    If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
    Incentivized
    Read full review
    Trend Micro
    Mobile Security can be applied to any business and is relevant to all business today. The importance of controlling the endpoint cannot be emphasised enough especially with the rapid growth of PII laws across the globe. Looking at the applications, Mobile Security not the only reason for the rating but rather the total ecosystem you get with Trend. It must be noted that I was a fiercely opposed to Trend but once I seen this Ecosystem in place and working, with the people backing it, I am happy to say that I was wrong. Buzzwords / bragging rights aside I would rather have Trend defending my infrastructure than any other brand.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • Quick support is an nice feature to make it easy for the end user to download and use
    • Easy to connect using numbers
    • The connection is always good when connected to an end user
    • The tool is easy to use, the buttons are easy to understand what the use for it is
    Incentivized
    Read full review
    Trend Micro
    • It is good at blocking calls and text messages.
    • The interface is easy to navigate and the features it offers are quite visible.
    • It provides backup storage which is very useful for us.
    • Its features are its basic strength like message blocking, battery measurement as well as network protection.
    Incentivized
    Read full review
    Cons
    TeamViewer
    • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
    • Pricing tier for small teams can be improved.
    • Live subtitles for audio from remote device can be implemented.
    Incentivized
    Read full review
    Trend Micro
    • The interface may take some time to get used to.
    • Scanning sometimes is really quick, which appears to be too fast to actually check everything.
    Incentivized
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Reliability and Availability
    TeamViewer
    Always available if setup correctly.
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Performance
    TeamViewer
    The application is built on VNC which is a very stable technology.
    Read full review
    Trend Micro
    No answers on this topic
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    Trend Micro
    I have not run into any issues when contacting support. My issues were resolved with ease.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Trend Micro
    No answers on this topic
    Implementation Rating
    TeamViewer
    We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
    Read full review
    Trend Micro
    No answers on this topic
    Alternatives Considered
    TeamViewer
    AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
    Incentivized
    Read full review
    Trend Micro
    Its not on the individual points where Trend stands out but the holistic security you get. In general other vendors buy solutions, sell then integrate into their product portfolio. This approach which leads to installation and interoperability issues as well as adding more screens to watch for the real life view on the endpoint. Trend, in my experience, do not launch immature applications to market and when it comes out it works well with the other Trend applications in the estate, it plays nice with others also.
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Return on Investment
    TeamViewer
    Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
    • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
    • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
    • We can work from home or support our service technicians on the field any place, any time.
    Incentivized
    Read full review
    Trend Micro
    • Our mobiles phones and data are secure with this tool.
    • This tool seems to work so well and provides good protection.
    • It ensures message protection and network protection too.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations