TrustRadius

SnapSurveys vs. SurveySensum – AI Text Analytics Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SnapSurveys
Score 10.0 out of 10
N/A
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services. Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities,…
$695
per year
SurveySensum – AI Text Analytics Software
Score 0.0 out of 10
N/A
An AI Text Analytics Software for VOC Analysis that turns customer feedback into actionable insights. SurveySensum’s text analytics software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s…
$374
per month for 1,500 responses
Pricing
SnapSurveysSurveySensum – AI Text Analytics Software
Editions & Modules
Online/Mobile
$695
per year
Paper Scanning
$2,395
per year
Paper Scanning - Perpetual License
3,995
Online/Mobile - Perpetual License
5,995
No answers on this topic
Offerings
Pricing Offerings
SnapSurveysSurveySensum – AI Text Analytics Software
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
Community Pulse
SnapSurveysSurveySensum – AI Text Analytics Software
Features
SnapSurveysSurveySensum – AI Text Analytics Software
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SnapSurveys
8.0
2 Ratings
0% above category average
SurveySensum – AI Text Analytics Software
-
Ratings
Survey templates8.02 Ratings00 Ratings
Themes8.02 Ratings00 Ratings
Custom logo/branding8.02 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SnapSurveys
8.0
2 Ratings
6% below category average
SurveySensum – AI Text Analytics Software
-
Ratings
Changes to live survey8.02 Ratings00 Ratings
Question design help8.02 Ratings00 Ratings
Multiple question types8.02 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SnapSurveys
8.0
2 Ratings
3% below category average
SurveySensum – AI Text Analytics Software
-
Ratings
Survey logic flexibility8.02 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SnapSurveys
8.0
2 Ratings
2% below category average
SurveySensum – AI Text Analytics Software
-
Ratings
Response tracking8.02 Ratings00 Ratings
Data export8.02 Ratings00 Ratings
Standard reports8.02 Ratings00 Ratings
Custom reports8.02 Ratings00 Ratings
Analytics8.02 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SnapSurveys
8.0
2 Ratings
8% below category average
SurveySensum – AI Text Analytics Software
-
Ratings
Access controls8.02 Ratings00 Ratings
Compliance8.02 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SnapSurveys
8.0
1 Ratings
3% below category average
SurveySensum – AI Text Analytics Software
-
Ratings
Vendor-offered crowdsourcing8.01 Ratings00 Ratings
Respondent restrictions8.01 Ratings00 Ratings
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User Ratings
SnapSurveysSurveySensum – AI Text Analytics Software
Likelihood to Recommend
8.0
(8 ratings)
-
(0 ratings)
Likelihood to Renew
9.3
(6 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
SnapSurveysSurveySensum – AI Text Analytics Software
Likelihood to Recommend
Snap Surveys
I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer
Phil Kopel
Research and Data Director
Read full review
SurveySensum
No answers on this topic
Pros
Snap Surveys
  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer
Christina O'Steen
Research Specialist
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SurveySensum
No answers on this topic
Cons
Snap Surveys
  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer
Casey Iannone
Research, Analysis & Planning Intern
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SurveySensum
No answers on this topic
Likelihood to Renew
Snap Surveys
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer
Jonathan Crane
Staff Associate
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SurveySensum
No answers on this topic
Usability
Snap Surveys
I think as an organization there is always room to grow, however, this application has really helped us with our dilemma with offline, online, and paper surveys. We are able to make our surveys fun and engaging and the interface for the person creating the survey is user-friendly. Customer service is very helpful if you need additional support.
Paola Cedeno | TrustRadius Reviewer
Paola Cedeno
Event and Data Management Specialist
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SurveySensum
No answers on this topic
Alternatives Considered
Snap Surveys
It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Verified User
Anonymous
Read full review
SurveySensum
No answers on this topic
Return on Investment
Snap Surveys
  • Using a professional survey package enhances my reputation as a research professional.
  • I have been able to use the software's functionality to exceed my clients expectations.
Tamara Gooderham | TrustRadius Reviewer
Tamara Gooderham
Founder TG Research
Read full review
SurveySensum
No answers on this topic
ScreenShots

SurveySensum – AI Text Analytics Software Screenshots

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