#1 most frequent
United States of America
74.7%970 installations of 1,299
What is Alchemer?
Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.
Categories & Use Cases
Top Performing Features
Question design help
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
Category average: 8.3
Multiple question types
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Category average: 8.7
Access controls
Administrators can limit users’ ability to access data and edit content.
Category average: 9
Areas for Improvement
Standard reports
Includes canned reports that allow users to generate and share accurate survey results.
Category average: 8.2
Data export
Data collected within the tool can be exported to another program for additional reporting/analysis.
Category average: 8.9
Analytics
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Category average: 8.2
Who Buys & Uses Alchemer
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
5.5%71 installations of 1,299
#3 most frequent
Canada
4.3%56 installations of 1,299
Alchemer gets the answers.
Use Cases and Deployment Scope
We use Alchemer for all of our surveys from ever-green NPS surveys to one-off large and small scale studies, to recruiting for interviews and signing legal documents.
Pros
- logic based interactions
- animations
- Interactions design
Cons
- Collaboration
- Question logic
- Variety of questions available
Return on Investment
- Allowed us to gain strategic understanding
- Allowed us to fix issues for customers
- Allowed us to know our customers better.
Alternatives Considered
Qualtrics XM for Strategy and Research
Other Software Used
ProWritingAid
A great survey tool for most use cases
Pros
- Many different question types
- Easy ways to test the survey
- Priced well
- Can use individual passcodes for people to take surveys
Cons
- The CSR's are nice but not that helpful
- There aren't great ways to upload survey questions
- Downloading data can be a little clunky
Return on Investment
- Positive impact on ability to collect data quickly
Alternatives Considered
QuestionPro
Usability
Flexible and extremely capable platform
Pros
- Capability
- Flexibility
- User Support
Cons
- Back end hosting
- Higher file size thresholds for uploads
Return on Investment
- Increased efficiency
- Reduced cost
- Timely receipt of operational and campaign data
Alternatives Considered
SurveyMonkey
Other Software Used
Wistia, SpotMe, monday.com
Usability
Alchemer - Worth strong consideration
Pros
- ease of use
- inexpensive
- easy for those on the receiving end to respond
Cons
- downloading content into different graphic organizers
Return on Investment
- increased efficiency
- minimizes staff time requirements
Alternatives Considered
SurveyMonkey
Other Software Used
SurveyMonkey
Usability
An Extremely Proficient Business Analytics Tool. Perfect for Both Internal & External Projects.
Pros
- Fantastic integration with external tools such as Salesforce.
- The platform is consistently being provided with recognizable upgrades. It speaks to the continuous improvement nature of the platform.
- Data analyzation is incredibly efficient. One can export survey results to a variety of formats for quick use.
Cons
- New features come out often - but pricing on additional features can be quite steep.
- Creating surveys for mobile devices has been a bit more difficult than my experience on other platforms.
- If you update a template, your previous surveys are not automatically updated. Therefore, if you want to utilize a previous survey, you'll have to manually re-work to apply those changes.
Return on Investment
- Faster turn-around time for data-intensive projects.
- Creating standardized surveys enables our business team to create meaningful data from one data-set.
- Recommendations that have data carry significantly more weight when we provide recommendations to customers. Gaining feedback is extremely vital to our business unit!
Alternatives Considered
SurveyMonkey, Novi Survey, Google Forms and Qualtrics
