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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClickUp

    Score8.2 out of 10
    Small Businesses (1-50 employees)
    ClickUp is an all-in-one productivity platform. It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively, to boost productivity to new heights. ClickUp aims to make the world more productive by removing friction caused by using many different applications. The platform boasts millions…

    $0

    per month per seat

    SmartSuite

    Score1.2 out of 10
    N/ASmartSuite provides a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. SmartSuite helps coordinate people and work across all levels of an organization to ensure that team members have the information they need to accomplish the work that matters most. Team members can create a workflow, or choose from over 200 templates that can be tailored to their exact needs.

    $10

    per month per user

    Pricing
    ClickUpSmartSuite
    Editions & Modules
    Free
    $0.00
    Unlimited
    $9.00 ($5.00)
    per member per month (annual contract pricing)
    Business
    $19.00 ($12.00)
    per member per month (annual contract pricing)
    Business Plus
    $29.00 ($19.00)
    per member per month (annual contract pricing)
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    ClickUpSmartSuite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ClickUpSmartSuite
    Considered Both Products
    ClickUp
    Chose ClickUp
    ClickUp suited my task and project management needs more than Notion. SmartSuite is a recent addition because it handles relational databases much better and has a nicer interface for my team to onboard with. I have used Airtable for relational databases and have migrated that …
    Incentivized
    SmartSuite
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    646 Answers
    94%
    Would buy again
    17 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    598 Answers
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    647 Answers
    100%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    487 Answers
    100%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    540 Answers
    100%
    Implementation went as expected
    18 Answers
    Features
    ClickUpSmartSuite
    Project Management
    Comparison of Project Management features of ClickUp and SmartSuite
    Feature
    ClickUp
    8.0
    620 Ratings
    4% above category average
    SmartSuite
    1.0
    19 Ratings
    154% below category average
    Task Management8.9620 Ratings1.019 Ratings
    Resource Management7.9478 Ratings1.018 Ratings
    Gantt Charts7.8436 Ratings1.015 Ratings
    Scheduling7.8505 Ratings1.017 Ratings
    Workflow Automation7.9475 Ratings1.018 Ratings
    Team Collaboration8.8591 Ratings1.019 Ratings
    Support for Agile Methodology8.4405 Ratings1.019 Ratings
    Support for Waterfall Methodology8.4332 Ratings1.01 Ratings
    Document Management7.9523 Ratings1.018 Ratings
    Email integration7.8421 Ratings1.018 Ratings
    Mobile Access6.8490 Ratings1.018 Ratings
    Timesheet Tracking7.6406 Ratings1.015 Ratings
    Change request and Case Management00 Ratings1.017 Ratings
    Budget and Expense Management00 Ratings1.016 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of ClickUp and SmartSuite
    Feature
    ClickUp
    7.7
    299 Ratings
    2% above category average
    SmartSuite
    1.0
    16 Ratings
    153% below category average
    Project & financial reporting7.7299 Ratings1.015 Ratings
    Quotes/estimates00 Ratings1.015 Ratings
    Invoicing00 Ratings1.01 Ratings
    Integration with accounting software00 Ratings1.010 Ratings
    User Ratings
    ClickUpSmartSuite
    Likelihood to Recommend
    8.0
    (621 ratings)
    1.0
    (19 ratings)
    Likelihood to Renew
    7.3
    (31 ratings)
    9.1
    (1 ratings)
    Usability
    6.2
    (30 ratings)
    1.0
    (2 ratings)
    Availability
    9.5
    (6 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (46 ratings)
    1.0
    (2 ratings)
    Online Training
    10.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (7 ratings)
    1.0
    (2 ratings)
    Configurability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.9
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    5.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    5.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    ClickUpSmartSuite
    Likelihood to Recommend
    ClickUp
    Great for project management, reoccurring task management, building trackers and keeping track of what everyone is up to. Like all software that has great functionality, having solid governance and control over access is essential. I recommend ensuring that your admins/owners have a close eye on what is going on across the space or it can turn into an unmanageable nightmare.
    Read full review
    SmartSuite
    It is best suited to be a google alternative for a google drive due to its multiple functions. Can add action items, upload multiple types of files and assign people responsibilities and tasks. It combines resource platform abilities with project management functionality in order to unite all your needs in one area.
    Read full review
    Pros
    ClickUp
    • Customizable setup and views for any personal preference (works for EVERYONE)
    • The communication tools inside of ClickUp help reduce emails
    • The ability to share ClickUp forms and documents with people outside of ClickUp is powerful
    • Unlimited file size for form attachments is amazing
    Incentivized
    Read full review
    SmartSuite
    • SmartSuite is a good collaboration tool
    • The capabilities of the platform are immense
    • The customization features allow users to set up the report type and view it exactly as they want
    • The choice of the fields to be used in the records and reports is really wide
    Read full review
    Cons
    ClickUp
    • Add new people to meetings that are already in progress
    • Adicionar pessoas novas em reunioes que já estao em andamento
    • Record meetings within ClickUp
    • Gravar as reunioes dentro do clickup
    • connection with whatsapp to manage leads within the CRM in ClickUp
    • conexão com whatsapp para gerenciar leads dentro do CRM no ClickUp
    Read full review
    SmartSuite
    • A little better home screen, which is already in the works!
    • Better experience in the my work panel, which is also in the works already!
    Read full review
    Likelihood to Renew
    ClickUp
    It has been a game-changer in terms of project tracking, as animation is a demanding product that requires multiple layers of analysis, revisions, tracking, scheduling, etc. ClickUp simplifies many approvals as anyone can easily add items, and you can tag the people who need to look at them.
    Incentivized
    Read full review
    SmartSuite
    I have a great expereance
    Read full review
    Usability
    ClickUp
    Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.
    Incentivized
    Read full review
    SmartSuite
    The product is usability friendly, easy to use, flexible and has all functions I need for my purposes
    Read full review
    Reliability and Availability
    ClickUp
    For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
    Incentivized
    Read full review
    SmartSuite
    No answers on this topic
    Performance
    ClickUp
    The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.
    Incentivized
    Read full review
    SmartSuite
    No answers on this topic
    Support Rating
    ClickUp
    I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
    Incentivized
    Read full review
    SmartSuite
    They have a great tutorial and a lot of hits during the work process
    Read full review
    Online Training
    ClickUp
    There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
    Incentivized
    Read full review
    SmartSuite
    No answers on this topic
    Implementation Rating
    ClickUp
    Start small. Don’t try to build the most elaborate plans first. Resist the urge to get into Gantt charts if no one is used to them. Just get work written, add dates and assignees, and start getting used to it. If you did not use a work management tool before, you need to be gracious with yourself about the fact that you likely do not have the muscle memory for working this way yet. But you will get there.
    And leverage people who know it if possible. Look for ClickUp experts and vendors. They can really supercharge your effectiveness at building the tool out and speed up the process.
    Incentivized
    Read full review
    SmartSuite
    That's easy. Just try
    Read full review
    Alternatives Considered
    ClickUp
    I did not make the decision to move to ClickUp, but I did provide feedback and hear feedback from our internal team about how ClickUp centralizes a lot of the company wides resources into one space. I feel that ClickUp provides more dynamic workflow building beyond Jira and Karbon, and tasks and questions are more searchable cross team, causing more time saved and less time reaching out to ask for an update. All Apps have their individual strengths, but ClickUp has it all live together in one space, making it easier overall for searching and updating items internally as a team.
    Read full review
    SmartSuite
    For our team, SmartSuite contains all features that we need. Before we use Asana, Trello and tried to use Airtable. But all of these management systems did not satisfy us. Then we started using SmartSuite, got to know all the possibilities and decided to switch to it
    Read full review
    Scalability
    ClickUp
    Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
    Incentivized
    Read full review
    SmartSuite
    No answers on this topic
    Return on Investment
    ClickUp
    • Before ClickUp, my team would have multiple different project trackers, all in different locations, formatted in different ways. ClickUp has allowed us to move all those trackers into one location with a specified template and the ability to directly link tasks to tickets. This has greatly impacted project deliveries in a very positive way.
    • The time tracking feature of ClickUp has been amazing for our development team. Instead of them having to track in a separate document or at the end of every day, try to remember what they worked on and when, they instead can just hit a timer button on the ticket and go off to work. This alone has saved time and improved the accuracy of tracked time to projects.
    Read full review
    SmartSuite
    • We have to spend less time on checking where the project is at
    • We can have less PM's in the business
    • Our clients are happier thus leading to more business
    Read full review
    ScreenShots

    ClickUp Screenshots

    Screenshot of List ViewScreenshot of Box ViewScreenshot of Board ViewScreenshot of Calendar View

    SmartSuite Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot