IBM Apptio vs. Serviceware Financial

IBM Apptio: 1. Track and Allocate cloud and on-premise costs across departments. 2. Compare planned budgets versus actuals spend in real time. 3. Provide Business leaders with transparent insights into how IT Investment drive business outcomes. 4. Enable show back models to ensure accountability and optimize resource usage. 5. Report Usage, where we can see the actual data regarding the users information and activity and track.

Incentivized

• Does very well at handling complex allocations and automation. Also great at bringing in data automatically, manipulating that data, and allowing you to feed that data into a complex model. So all the behind-the-scenes stuff works really well. It's also pretty good at visualization. It has some similar capabilities like a Power BI and Tableau, but generally provides most of the visualization technology that somebody would need with the tool.

Incentivized

• The CCM module does not always calculate cloud RI usage correctly.
• Would like better functionality to switch between cloud usage metrics and cost data. Discount rate on cloud recently increased, resulting in lower cost, but with higher utilization.
• Continue investing in the CCM product, we like it, feels like we are being pushed to cloudability.

Incentivized

It is hands down the most innovative SaaS on the market today. In my humble opinion it will be just as big or bigger than Salesforce, Workday and all of the greats. I would advise any big company to take advantage of Apptio and renew on an annual basis with their support team!

Incentivized

We use this currently where I work and we have the consultant Maryville helping us with our Apptio reports and data. I originally used Apptio a few years back and since then I have switched employment, and I was able to talk to the leadership team about what we did at my previous job, and now we are building the reports here at my new place of employment

Incentivized

Excellent, so far. SaaS-based...assuming effective data links and connectivity

Excellent, so far.

I have not been directly involved with the post sales support team. However, that team has provided training materials and recommended practices that have been very helpful in coming up to speed on how to more fully use the product. My understanding from both vendor management and our upline stakeholders is that our relationship with Apptio is strong.

Incentivized

Was awesome to have been taught by legendary Debbie Hagan for Cost Transparency in person. Her knowledge is extensive and she is an excellent trainer. Her years of experience really shined.

Incentivized

The all talented training organization crosses all the T's and dots all the I's. I am constantly learning and often refer to training documentation for post training real life issues.

Incentivized

Well, so far. Apptio Consulting covered specific model architecting areas particularly. Most of the heavy lifting is being done in-house with support from Apptio as it relates to tool impacts and needs. Some administrative tasks were redundant

I personally have not used or evaluated any other product similar to Apptio. I can say that this is a great service and we use it often and we are growing how we use it. We are planning on expanding the way we use this database. We are excited to hear about more of the apptio products/modules that would benefit our agency

Incentivized

• Has saved hours on time in comparing budget expenditures of departments to their actuals
• Has helped optimize the ability to analyze data and compare yearly financials
• However, does not decrease time in comparing budgets of different departments or agencies as can't view both side by side

Incentivized