SAP Jam vs. Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Jam
Score 8.8 out of 10
N/A
SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.N/A
Slack
Score 9.1 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
Pricing
SAP JamSlack
Editions & Modules
No answers on this topic
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
SAP JamSlack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SAP JamSlack
Features
SAP JamSlack
Project Management
Comparison of Project Management features of Product A and Product B
SAP Jam
7.8
Ratings
1% above category average
Slack
8.2
Ratings
6% above category average
Task Management7.90 Ratings8.20 Ratings
Gantt Charts8.00 Ratings6.90 Ratings
Scheduling9.00 Ratings7.90 Ratings
Workflow Automation8.00 Ratings8.40 Ratings
Mobile Access8.00 Ratings9.40 Ratings
Search8.00 Ratings8.70 Ratings
Visual planning tools6.00 Ratings8.00 Ratings
Communication
Comparison of Communication features of Product A and Product B
SAP Jam
7.0
Ratings
12% below category average
Slack
8.8
Ratings
11% above category average
Chat7.00 Ratings9.80 Ratings
Notifications9.20 Ratings9.10 Ratings
Discussions9.20 Ratings9.50 Ratings
Surveys6.50 Ratings8.10 Ratings
Internal knowledgebase9.30 Ratings7.80 Ratings
Integrates with GoToMeeting6.00 Ratings8.90 Ratings
Integrates with Gmail and Google Hangouts4.00 Ratings8.70 Ratings
Integrates with Outlook5.00 Ratings8.90 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
SAP Jam
7.0
Ratings
11% below category average
Slack
8.7
Ratings
10% above category average
Versioning9.60 Ratings8.30 Ratings
Video files7.30 Ratings8.80 Ratings
Audio files7.50 Ratings9.10 Ratings
Document collaboration6.00 Ratings8.40 Ratings
Access control8.90 Ratings8.40 Ratings
Advanced security features6.00 Ratings8.40 Ratings
Integrates with Google Drive4.00 Ratings9.00 Ratings
Device sync7.00 Ratings9.10 Ratings
User Ratings
SAP JamSlack
Likelihood to Recommend
8.9
(0 ratings)
9.4
(0 ratings)
Likelihood to Renew
4.0
(0 ratings)
10.0
(0 ratings)
Usability
5.0
(0 ratings)
9.2
(0 ratings)
Availability
-
(0 ratings)
10.0
(0 ratings)
Performance
-
(0 ratings)
10.0
(0 ratings)
Support Rating
2.0
(0 ratings)
9.9
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(0 ratings)
Configurability
-
(0 ratings)
10.0
(0 ratings)
Ease of integration
-
(0 ratings)
7.0
(0 ratings)
User Testimonials
SAP JamSlack
Likelihood to Recommend
For doing the historical data analysis, sap is the most convenient way to capture and collect whole bulk data, which makes the analysis so easy and quick. Apart from this, it links all updated costs with each part so that the most updated cost for the purchased part would be used to calculate the system cost.
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Slack is really effective for smaller teams to use as an internal communication platform. I think that it's still suitable even for companies of up to 500-1000 employees, but for larger teams it's less appropriate (or would require more aggressive organization, e.g. keeping channels protected and on an invite-only basis). It's really helpful for small team-to-small team communication too (like in our case where we create external channels to support POCs/business partnerships). It's not great for direct collaboration (e.g. it's hard to iterate on a project spec or a document together, directly in Slack) but it's well suited for conversational coordination, like planning meetings or asking informational questions.
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Pros
  • Inventory planning
  • Design data storage
  • Scheduling
  • Production planning
  • Material consumption
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  • Huddles Run smoothly without any interferences.
  • Smooth individual calls quick and easy without any interruptions.
  • seamless notifications across multiple devices
  • The ability to easily tag a team member to urgently attend to a specific escalation.
  • Slack being user friendly and able to integrate easily with other platforms and apps.
  • How to easily open up different channels for different escalations and needs.
  • a safe direct messaging option.
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Cons
  • The main collaboration function is in the form of discussion forums. Asset-editing a la Office365 or Google Docs would be welcome.
  • JAM has a mobile app, but not all user-generated content is automatically adapted for mobile-view.
  • Users have some control over their notifications by group, but there is a missing level of control that would benefit from.
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  • Undoubtedly Slack’s search function is powerful but sometimes it is difficult to find specific messages or files in very active channels with high message volumes. This needs an improvement.
  • I have experienced notification issues on my phone. I am not receiving notifications and have missed important updates as a result. I tried uninstalling and reinstalling the app, but the problem still persists.
  • The Business Plus plan does not include support for data loss prevention or offline backup providers.
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Likelihood to Renew
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
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Slack sitll lacks in functionality. It's better than Skype for Business in many ways, but it is still another chat/message board app. It has limits in free version and paid versions. Also Windows app has errors that bother me, for example, I see number on one of my team's icons. It suggests that one of channels has unread messages; I check all channels - no unread messages, but that "1" still appears
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Usability
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
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The product is fantastic, it keeps everyone connected and ensures detailed connection.
User interface of Slack software is very is very straightforward no need for training.
Availability of unlimited tutorials and demos.
Slack can be easily tailored to perform specific tasks.
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Reliability and Availability
No answers on this topic
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
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Performance
No answers on this topic
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Support Rating
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
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Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
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Implementation Rating
No answers on this topic
I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
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Alternatives Considered
We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
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I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
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Return on Investment
  • Connecting employees together across a disparate org is crucial and has a positive impact on productivity.
  • Allowing users to create their own groups shifts the power to the people who know what they need and can create instantly. In today's ever-narrowing sales cycle, this is crucial.
  • Mobile-friendly plus a native app is necessary as our direct & dealer channel sales teams are often on-the-go.
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  • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
  • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
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ScreenShots