TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RemotePC

    Score8.8 out of 10
    N/ARemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect…

    $29.50

    per year

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    RemotePCTeamViewer
    Editions & Modules
    Consumer
    $29.50
    per year 1 computer
    SOHO
    $99.50
    per year 10 computers
    HelpDesk
    $99.50
    per year unlimited computers
    Team
    $299.50
    per year 50 computers
    Enterprise
    $599.50
    per year 100 computers
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    RemotePCTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsRemotePC offers regular first year discounts for all plans.
    More Pricing Information
    Community Pulse
    RemotePCTeamViewer
    Considered Both Products
    IDrive
    Chose RemotePC
    RemotePC is remarkably similar to TeamViewer. It uses a similar interface to TeamViewer software. When I first started using it, I thought it was a little slower, but after a month, I noticed it was almost the same. It is stable and does exactly what I need (Internet-based …
    Incentivized
    Chose RemotePC
    RemotePC offers a more cost-effective solution compared to TeamViewer, with similar features for remote desktop access. I selected RemotePC because it provides better value for smaller teams or individual users, offering lower pricing tiers and equally robust security measures, …
    Incentivized
    Chose RemotePC
    TeamViewer has a lot of features (maybe even too many) and feels very overpriced. RemotePC delivers much greater value.
    Incentivized
    Chose RemotePC
    Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features.
    On the other end, Splashtop is an affordable option, …
    Incentivized
    Chose RemotePC
    no longer usable for private or voluntary use
    Incentivized
    Chose RemotePC
    I was tired of dealing with the free 1 minute algorithm lockup, even when I wasn't a business. I prefer to pay something (a lot less) that I ended up discovering is even easier to use and better than them
    Incentivized
    Chose RemotePC
    Its just easy to use and does exactly what is advertised. There is nothing complicated about it. If you need access to your home PC from anywhere in the world on a computer with a browser or a smart phone, you now have it for a super low price.
    Incentivized
    Chose RemotePC
    Easy to setup in more complex and multi OS environment
    Incentivized
    Chose RemotePC
    RemotePC was cheaper
    Incentivized
    Chose RemotePC
    This software offers a similar feature set at a much better price point, making it a better value.
    Incentivized
    Chose RemotePC
    It is pretty similar. Splashtop is good but a bit pricey. RemotePC is more cost effective. Over all my favorite has been bomgar, RemotePC is better then kaseya.
    Incentivized
    Chose RemotePC
    I think RemotePC is cost-effective, has excellent performance and responsiveness, and is user-friendly.
    Incentivized
    Chose RemotePC
    As I mentioned earlier all the above products had difficulty working with Apple Operating Systems. Difficult to set the optimum security settings. Problems arose every time an OS update occurred.
    Incentivized
    Chose RemotePC
    RemotePC provides comprehensive features and secure reliable connections at value pricing for our fixed remote admin needs.
    Incentivized
    Chose RemotePC
    Just as good and much less expensive. Has all the features as the others have and I have no complaints so far.
    Incentivized
    Chose RemotePC
    I purchased RemotePC to use on computers that had an issue with Splashtop. Splashtop was purchased due to the huge Logmein price increase. All three have very similar tools and uses. Logmein is a very solid tool but the pricing is restrictive for small companies. Splashtop
    Incentivized
    TeamViewer
    Chose TeamViewer
    I have used RemotePC. The controls did not seem as solid and refined as TeamViewer. From a budgetary prospective, RemotePC is way less expensive. However, TeamViewer seemed to have a more solid connection with fewer artifacts when transitioning between open windows. RemotePC is …
    Incentivized
    Chose TeamViewer
    TeamViewer is much useful for large scale companies where as RemotePC is more useful for small scale companies. TeamViewer has more better benefits and Userinterface in comparions to RemotePC. TeamViewer provide AR remote help can also be integrated with most common used tools …
    Incentivized
    Chose TeamViewer
    Very easy, no advanced config needed. Highly reliable even on low bandwidth. Strong encryption, 2fA session logging. Work on cross-platfrom like windows, Linux, macOS etc. Smooth even under average network. Session recording, unattended accessc and chat. Strong enterprise …
    Incentivized
    Chose TeamViewer
    TeamViewer is always ahead of the game in new innovation and technological improvements compared to its competitors. I have always found TeamViewer's UI and UX user-friendly and quite easy to use. The security of connection is quite strong as well which makes it better compared …
    Incentivized
    Chose TeamViewer
    Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
    Incentivized
    Chose TeamViewer
    TeamViewer is far better than the other programs
    Incentivized
    Chose TeamViewer
    TeamViewer is easier to implement, easier to use and has a vast feature set.
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    88%
    Would buy again
    313 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    29 Answers
    87%
    Delivers good value for the price
    290 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    96%
    Happy with the feature set
    342 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    26 Answers
    90%
    Lived up to sales and marketing promises
    234 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    30 Answers
    96%
    Implementation went as expected
    290 Answers
    Features
    RemotePCTeamViewer
    Remote Administration
    Comparison of Remote Administration features of RemotePC and TeamViewer
    Feature
    RemotePC
    9.8
    30 Ratings
    19% above category average
    TeamViewer
    8.4
    470 Ratings
    4% below category average
    Screen sharing9.930 Ratings00 Ratings
    File transfer9.925 Ratings8.7440 Ratings
    Instant message9.917 Ratings8.5406 Ratings
    Over-the-Internet remote session9.930 Ratings00 Ratings
    Initiate remote control from mobile9.620 Ratings00 Ratings
    Remote management of servers & workstations9.821 Ratings00 Ratings
    Remote Active Directory® management9.910 Ratings00 Ratings
    Centralized management dashboard9.714 Ratings00 Ratings
    Session record9.916 Ratings8.5307 Ratings
    Annotations9.99 Ratings7.387 Ratings
    Multi-platform remote control9.821 Ratings00 Ratings
    Access to sleeping/powered-off computers00 Ratings7.9305 Ratings
    User Ratings
    RemotePCTeamViewer
    Likelihood to Recommend
    9.9
    (31 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (64 ratings)
    Usability
    7.5
    (11 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)
    User Testimonials
    RemotePCTeamViewer
    Likelihood to Recommend
    IDrive
    While at the office, I needed documents from my home PC. I was able to use the browser at the office to access my home PC, grab the document and download it. You can also browse the web from work via your home PC, if you know what I mean. Framerates are great, so it felt natural the whole time. Also the app works on Android without any issues
    Read full review
    TeamViewer
    If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
    Incentivized
    Read full review
    Pros
    IDrive
    No answers on this topic
    TeamViewer
    • Quick support is an nice feature to make it easy for the end user to download and use
    • Easy to connect using numbers
    • The connection is always good when connected to an end user
    • The tool is easy to use, the buttons are easy to understand what the use for it is
    Incentivized
    Read full review
    Cons
    IDrive
    • long waiting time to initiate connection compare to competitors
    • total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users.
    • Key combination transfer doesn't work or behaves strange
    Read full review
    TeamViewer
    • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
    • Pricing tier for small teams can be improved.
    • Live subtitles for audio from remote device can be implemented.
    Incentivized
    Read full review
    Likelihood to Renew
    IDrive
    I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    IDrive
    At this point I have no issue with RemotePC's overall usability. It continues to meet my needs for what is required for me to run my business. I would like to see continued improvements with RemotePC's allowing me to continue to work remotely. Waking or starting the computer would be a plus.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    IDrive
    No answers on this topic
    TeamViewer
    Always available if setup correctly.
    Incentivized
    Read full review
    Performance
    IDrive
    No answers on this topic
    TeamViewer
    The application is built on VNC which is a very stable technology.
    Read full review
    Support Rating
    IDrive
    No answers on this topic
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    IDrive
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    IDrive
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    IDrive
    No answers on this topic
    TeamViewer
    We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
    Read full review
    Alternatives Considered
    IDrive
    Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.
    Incentivized
    Read full review
    TeamViewer
    AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
    Incentivized
    Read full review
    Scalability
    IDrive
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    IDrive
    • Zero friction remote access on demand
    • Very competitive priced
    • Saving 2 hours travel time per session
    • Saving 30 min reporting per session
    Incentivized
    Read full review
    TeamViewer
    Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
    • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
    • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
    • We can work from home or support our service technicians on the field any place, any time.
    Incentivized
    Read full review
    ScreenShots

    RemotePC Screenshots

    Product screenshotProduct screenshotProduct screenshot

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations