Rakuten Viber vs. WhatsApp Business

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.

Incentivized

By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.

• It is very easy to use and is very user-friendly.
• You can have high quality video and audio meetings with more than 1 person.
• You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
• It is a very well known messenger so all people have access to it.

Incentivized

• Easy to use by registering a phone number as your personal WhatsApp number and attaching your company profile by opening and closing your image to your product.
• Fast and accurate connection.
• It allows you to split chat between business and personal as WhatsApp Business and Personal can be downloaded on the same smartphone by registering a different number.

• As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
• Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
• This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.

Incentivized

• UI/UX of WhatsApp has room for improvement. The goal should be to add more features for business interactions outside of the everyday messenger. (interface wise, not feature wise)
• Multi-device use is added but it's still not as flexible and fast as other messengers like Telegram
• File transfer is time consuming and troublesome. It also has limits.

Incentivized

It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.

Incentivized

Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.

I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

Incentivized

There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages

Incentivized

Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!

Incentivized

In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.

Incentivized

• Rakuten Viber allows me to delete any type of message I've sent
• Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
• Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.

Incentivized

• With WhatsApp Business help, productivity has risen while email and text messages continue to be used.
• It’s helpful to adapt, have a positive business return, and use WhatsApp Business groups to manage communication with specific people.
• Integrating the company and the improvement of its visibility allowed for better optimization of customer engagement.

Incentivized