Rakuten Viber

Rakuten Viber

Rakuten Viber

59 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rakuten Viber	Score 9.8 out of 10	N/A	Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.	$0.02 Per Minute

Pricing

Rakuten Viber

Editions & Modules

USA: $0.019
Per Minute
UK: $0.019
Per Minute

Offerings

Pricing Offerings
Rakuten Viber
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Rakuten Viber

Features

Rakuten Viber

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Rakuten Viber 9.5 Ratings 18% above category average
Hosted PBX	9.50 Ratings
Multi-level Interactive Voice Response (IVR)	9.70 Ratings
User templates	8.80 Ratings
Call reports	9.80 Ratings
Directory of employee names	9.70 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Rakuten Viber 9.3 Ratings 11% above category average
Answering rules	9.50 Ratings
Call recording	9.70 Ratings
Call park	8.80 Ratings
Call screening	8.80 Ratings
Message alerts	9.80 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Rakuten Viber 9.6 Ratings 19% above category average
Video conferencing	9.50 Ratings
Audio conferencing	9.70 Ratings
Video screen sharing	9.00 Ratings
Instant messaging	10.00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Rakuten Viber 10.0 Ratings 23% above category average
Mobile app for iOS	10.00 Ratings
Mobile app for Android	10.00 Ratings

Best Alternatives
	Rakuten Viber
Small Businesses	CloudTalk Score 7.2 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	Rakuten Viber
Likelihood to Recommend	9.6 (0 ratings)
Support Rating	9.4 (0 ratings)

User Testimonials
	Rakuten Viber
Likelihood to Recommend	It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls. Incentivized Filip Witkowski Web Developer Read full review
Pros	It is very easy to use and is very user-friendly. You can have high quality video and audio meetings with more than 1 person. You can upload any type of file in Viber (video, audio, text, GIFs, PDF files). It is a very well known messenger so all people have access to it. Incentivized Tigran Petrosyan Risk Management Specialist Read full review
Cons	As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option. Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.) This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call. Incentivized Liz Wade Photographer Read full review
Support Rating	I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format. Incentivized Victoria L. Graduate Teaching Assistant Read full review
Alternatives Considered	Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized AB Alexis Blanco Bilingual Interpreter Read full review
Return on Investment	Rakuten Viber allows me to delete any type of message I've sent Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them. Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats. Incentivized Samira Islam Resmi Assistant Professor Read full review
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