Pantheon vs. Rackspace Email

Great Cloud-based coordination platform which offers the team excellent capabilities on easy workflow management, multiple project activity tracking and easy to monitor all the project assets from one desk. Pantheon offers the best content management tools, strategic on development project life cycle management is excellent and the reporting features with Pantheon are effective and useful real-time data analytical capability.

Incentivized

If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).

Incentivized

• Effective use of our codebase deployment and implementation.
• The dashboard functionality and general stability and security are excellent.
• The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
• Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
• The team offers excellent assistance and help for chat.

Incentivized

• Excellent customer service - Their support teams respond quickly.
• Simplified migration services, limiting downtime.
• Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.

Incentivized

• Pricing structure has too large of a jump between Basic and Performance plans
• Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
• Pantheon site dashboard occasionally is unavailable (the site is never affected though)

Incentivized

• No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.

Incentivized

The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.

Incentivized

Monitoring of project development is very easy using a dashboard with its integration capability, showing all processes in a single screen which is easy to use and also easy to navigate through. A powerful tool that allows testing to be carried on without the user noticing any changes to the system and a highly interactive tool for groups and project members.

Incentivized

Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.

Incentivized

Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.

Incentivized

Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.

Incentivized

Acquia was terrible. We use DigitalOcean for some all-purpose computing needs and Platform.sh for an application that does more computing and high-throughput processing where we do not want page views (API calls) to count against our usage.

Incentivized

• Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
• Website management is super easy and the hosting fee gets paid off as you save on developer hours.
• Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.

Incentivized

• We have had little disruption with our emails. I can think of only one problem in the last three years.

Incentivized