Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
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Upside Business Travel
Score 9.3 out of 10
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Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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Pricing
Navan
Upside Business Travel
Editions & Modules
Navan Business
Free
Navan Enterprise
Let's Talk
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Offerings
Pricing Offerings
Navan
Upside Business Travel
Free Trial
No
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Navan
Upside Business Travel
Features
Navan
Upside Business Travel
Travel Management
Comparison of Travel Management features of Product A and Product B
TripActions is absolutely useful for any outside sales teams and companies that promote or offer a lot of travel. If the sales team travels as much as ours does, it's worth the investment. If travel is not something that most of your company has on a monthly to quarterly basis, I do not think that TripActions would be well suited for that environment
Upside is well suited for businesses that have to change travel due to unforeseen business forces. It is well suited for small businesses that do not have administrative support needed to accommodate constant change. The Upside tools can be accessed from anywhere and support can take any issues on to help make the trip successful.
Provides a wide range of travel options within a wide budget.
It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination.
Global Pricing: Since TripActions has the role of an inventory aggregator, they have to tackle inventory one distributor at a time. If CTrip or MakeMyTrip has better inventory, it won't flow through to TripActions until a deal with them is made.
Controls: TripActions is very open in the way it enforces policy - meaning it isn't for every company. If a customer wants more heavy-handed controls, they'll have to go with a competitor.
This decision overall isn’t made by me. The company evaluates the product. While I am an influencer the overall review is my personal opinion and mine only. The company books flights or would like for us to book flights through trip actions everything else is suggested but done with a personal cc which makes it optional. My option will be to not use TripActions for anything personally.
- Easy bookings and quick expensing - Excellent chat support - Savings for the company since employees opt for rewards which require booking cheaper than average priced hotels - Rewards for employees - Easy to use customer interface - Great mobile applications for android and iOS - Ability to control payment methods for a different types of bookings like hotels or flights or car rentals.
The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
TripActions is the first platform of its kind used by the company. Our director of Domestic Sales selected TripActions after evaluating other platforms (the names of which I do not know). His objective was to streamline travel planning, so that individual users are able to handle their own travel needs within company budgets, rather than relying on a travel coordinator position to handle planning for multiple employees (which had been the approach prior to TripActions).
I've used Concur and Egencia in other companies. Upside is more user-friendly than Concur, which can sometimes be complicated with the number of menus you have to go through. It's so far ahead of the experience I had with Egencia, I can't even describe it. Egencia's customer service was hit or miss - to the point of being a running joke among the assistants. I've never had a problem with Upside's customer service.
