MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.
$89.99
per year
TeamViewer
Score8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Pricing
MSP360 Connect
TeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
MSP360 Connect
TeamViewer
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
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More Pricing Information
Community Pulse
MSP360 Connect
TeamViewer
Considered Both Products
MSP360
No answer on this topic
TeamViewer
Verified User
Chose TeamViewer
Very easy, no advanced config needed. Highly reliable even on low bandwidth. Strong encryption, 2fA session logging. Work on cross-platfrom like windows, Linux, macOS etc. Smooth even under average network. Session recording, unattended accessc and chat. Strong enterprise …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Service Coördinator in Information Technology at Brightforward (Information Technology & Services, 11-50 employees)
Chose TeamViewer
First of all the overall experience of TeamViewer feels and looks user friendly more than AnyDesk. The secure connection of 256-bit AES encryption and RSA 2048-bit key exchange. With TeamViewer, experienced users have numerous advanced options to help employees effectively, …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Assistant Manager F &A in Finance and Accounting at Rockman Industries Limited (Automotive, 1001-5000 employees)
Chose TeamViewer
I am using above listed software's. TeamViewer is best for IT Teams for remote troubleshooting. It has advance features like file transfer, session recording and multidevice support. It is secured and trusted platform as using this from so many years. It provides cross platform …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
President and Principal Consultant in Information Technology at Demtron, Inc. (Computer Software, 1-10 employees)
Chose TeamViewer
For our purposes, each is roughly equivalent in features and usability. I do actually use all three of them and have used TeamViewer primarily when jointly supporting clients with other contractors.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Technical Support in Customer Service at SoftBuddy (Computer Software, 1-10 employees)
Chose TeamViewer
We selected TeamViewer due to its unique suite of features. Comparing connection latency with other platforms, TeamViewer outperformed them while being more performant, using fewer system resources. Unlike other platforms, which keep alerts about usage plans and advertise the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
TeamViewer works well as back of other remote desktop access solutions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
TeamViewer includes extensive features like remote control, file transfer, remote printing, session recording, and remote access to unattended devices.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
IT Team Manager in Information Technology at Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)
Chose TeamViewer
More comfortable and more reliable when connection to different networks espacially if they are secured with special firewall settings. Also the information of the clients (on-/offline status, agent version installed etc.) in the management board is more comfortable than in …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Computer and Information Systems Manager in Information Technology at XYZ (Internet, 51-200 employees)
Chose TeamViewer
Overall TeamViewer is superior to other remote solutions that I've used. It is faster and more reliable, with a better overall interface and management console. AnyDesk is generally slower and the interface is not as intuitive or easy to use. Endpoint Central is also slower …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Engineering Team Leader in Information Technology at XCast Labs (Telecommunications, 11-50 employees)
Chose TeamViewer
TeamVIewer provides a better overall experience - handling multiple monitors more elegantly, and it seems to have the edge on performance and a seamless experience of remote control
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
CEO in Finance and Accounting at BeSpoke Consulting and Training (Financial Services, 1-10 employees)
Chose TeamViewer
TeamViewer stands out as the Free and best solution for remote accessing devices across operating systems. TeamViewer offers several remote access features that fit the unique needs for all kinds of users. Teamviewer also allows users to record their remote access sessions inc …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
President, Owner in Professional Services at Computer Community Hospital (Information Technology & Services, 1-10 employees)
Chose TeamViewer
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
Its simple to use and secure. AnyDesk is pretty open and if you are not very careful anyone can connect who has your username, to keep yourself secure you need to check if you have turned off those settings and if any desk is working or not. Chrome Remote Desktop is good too …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
Having a unified experience across operating systems and versions of operating systems has been helpful.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
So far, I've used the software described above, but I prefer TeamViewer because it easily solves our problem and has a user-friendly interface. Because of the various features that TeamViewer offers, it outperforms other programs on the market for accessing remote devices. The …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
1) TeamViewer has multi-platform support 2) It has file sharing 3) Allows easy-communication with chat and call
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
TeamViewer offers a decent price listing. However, free software like AnyDesk offers faster transfer rates, fluidity while connected to the host ensuring safe communication. The remote desktop software also offers prices and licenses for organizations or companies which enables …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
TeamViewer is significantly easier to set up at a small scale than Microsoft RDP, plus it's cross-platform unlike RDP and provides a better UI and many more capabilities than just remote control, like file transfer and some management controls like reboot.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Senior Software Engineer in Information Technology at Cloudwerx (Computer Software, 51-200 employees)
Chose TeamViewer
TeamViewer has better support and features such as multiplatform support and file sharing. It is great for collaborations in multi national companies. Quality vise as well it is a great tool and the refresh rate is also quite good.It has great number of communication tools and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
TeamViewer is a one click solution that doesn’t require the client to be a networking tech savvy to set it up. With TeamViewer, no need to worry about private and public IPs nor firewalls and reverse proxies as the connection can be established through the TeamViewer servers …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
Pricing tier for small teams can be improved.
Live subtitles for audio from remote device can be implemented.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
We can work from home or support our service technicians on the field any place, any time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
