mRemoteNG vs. TeamViewer

mRemote is well suited if you need to manage multiple types of servers and/or network devices. Instead of opening a dedicated Putty session and having to manage all of the windows, mRemote can handle all of this with different tabs. If you only have a few devices (less than 10), mRemote could be overwhelming for the need and not quite match up with what you are needing.

Incentivized

Most suitable for large corporations who want to have real-time control of multiple devices in different countries. It is not suitable for scenarios where permissions for using the system need to be obtained from the user for every session if there is no support subscription in place.

• Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
• Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
• Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• Sadly not seeing much in the way of active development these days.
• Have had a few issues where the config file has been messed up (so learnging to back that up was key).
• Interface is functional but not pretty and can be a bit clunky at times.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

It's very easy to setup and use. The tree structure organizes the multiple connections in a hierarchical manner which makes it easy to browse and the tabbed browsing make it simple to switch between multiple ongoing connections You can even export the list of connections and import it to another setup.

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

Installation and configuration of the TeamViewer does not pose a huge problem and we were able to install the software in our network within one week. Helping staff was organized in the form of training sessions to understand the different aspects that it offers and because of its rich graphical user interface, adoption was easy.

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!

Incentivized

In my position, I have also used AnyDesk because we frequently utilize various software for different tasks. However, we opted for TeamViewer because our team members are not technically inclined. They are experts in other areas. TeamViewer was the ideal choice for us since we needed a software program that even non-techies could use.

Incentivized

I've rarely had problems with the product.

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized