TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams Rooms

    Score8.5 out of 10
    N/AA solution to turn any space into a meeting room designed for inclusive collaboration, where everyone can fully participate.

    $40

    per month (annual subscription) per room

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    Microsoft Teams RoomsTeamViewer
    Editions & Modules
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Microsoft Teams RoomsTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Teams RoomsTeamViewer
    Considered Both Products
    Microsoft
    No answer on this topic
    TeamViewer
    Chose TeamViewer
    I find TeamViewer much more fluid, it doesn't slow down or crash my computer, it's really a good tool for working from home and the benefits are essential for good performance in the work environment, I don't like to be redundant, but in my case the savings in transportation …
    Incentivized
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    88%
    Would buy again
    313 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    87%
    Delivers good value for the price
    290 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    5 Answers
    96%
    Happy with the feature set
    342 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    90%
    Lived up to sales and marketing promises
    234 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    96%
    Implementation went as expected
    290 Answers
    Features
    Microsoft Teams RoomsTeamViewer
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    6.8
    2 Ratings
    16% below category average
    TeamViewer
    -
    Ratings
    High quality audio8.12 Ratings00 Ratings
    High quality video8.12 Ratings00 Ratings
    Low bandwidth requirements4.01 Ratings00 Ratings
    Mobile support7.01 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    7.9
    2 Ratings
    0% below category average
    TeamViewer
    -
    Ratings
    Desktop sharing8.62 Ratings00 Ratings
    Whiteboards7.12 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    8.3
    2 Ratings
    0% above category average
    TeamViewer
    -
    Ratings
    Calendar integration8.22 Ratings00 Ratings
    Meeting initiation8.22 Ratings00 Ratings
    Record meetings / events8.62 Ratings00 Ratings
    Slideshows8.12 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    8.0
    2 Ratings
    2% below category average
    TeamViewer
    -
    Ratings
    Live chat7.52 Ratings00 Ratings
    Audience polling8.02 Ratings00 Ratings
    Q&A8.52 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    8.6
    2 Ratings
    6% above category average
    TeamViewer
    -
    Ratings
    User authentication9.12 Ratings00 Ratings
    Participant roles & permissions8.62 Ratings00 Ratings
    Confidential attendee list8.01 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    8.7
    2 Ratings
    10% above category average
    TeamViewer
    -
    Ratings
    Video conferencing8.52 Ratings00 Ratings
    Audio conferencing8.52 Ratings00 Ratings
    Video screen sharing9.12 Ratings00 Ratings
    Instant messaging8.52 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Microsoft Teams Rooms and TeamViewer
    Feature
    Microsoft Teams Rooms
    -
    Ratings
    TeamViewer
    8.4
    470 Ratings
    4% below category average
    File transfer00 Ratings8.7440 Ratings
    Instant message00 Ratings8.5406 Ratings
    Access to sleeping/powered-off computers00 Ratings7.9305 Ratings
    Session record00 Ratings8.5307 Ratings
    Annotations00 Ratings7.387 Ratings
    Best Alternatives
    Microsoft Teams RoomsTeamViewer
    Small Businesses
    ClickMeeting
    Score7.7 out of 10
    No answers on this topic
    Medium-sized Companies
    JioMeet
    Score10 out of 10
    BeyondTrust Remote Support
    Score8.8 out of 10
    Enterprises
    Webex Meetings
    Score8.4 out of 10
    BeyondTrust Remote Support
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Teams RoomsTeamViewer
    Likelihood to Recommend
    7.5
    (2 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (64 ratings)
    Usability
    8.0
    (2 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    9.4
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)
    User Testimonials
    Microsoft Teams RoomsTeamViewer
    Likelihood to Recommend
    Microsoft
    We use Microsoft Teams Rooms across all of our main conference suites. This ensure our staff have consistent meeting experiences in out part of the education sector - meetings generally become hybrid fairly frequently and can even extend to pupils or staff working from home. We did try some of the poly equipment in a classroom environment but due to noise levels and the amount of pupils and staff it quickly became a non starter. We were advised to stick with participant numbers aligned to our purchased hardware before we tried this.
    Incentivized
    Read full review
    TeamViewer
    If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Camera view selection is a nice feature which allows remote users to choose the camera feedback to select for better experience.
    • Live reactions like hand claps, thumbs up, raised hands,etc can be used to indicate to presenters that a meeting attendee has a question. This is cool.
    • We can connect our laptop seamlessly to the Microsoft Teams Rooms to share our content or presentation which makes things very simple.
    Incentivized
    Read full review
    TeamViewer
    • Quick support is an nice feature to make it easy for the end user to download and use
    • Easy to connect using numbers
    • The connection is always good when connected to an end user
    • The tool is easy to use, the buttons are easy to understand what the use for it is
    Incentivized
    Read full review
    Cons
    Microsoft
    • Improve AI Camera to frame participants in large rooms
    • no translation captions in real team for multilingual teams
    • new elements to introduce quizzes and help with engagement
    Read full review
    TeamViewer
    • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
    • Pricing tier for small teams can be improved.
    • Live subtitles for audio from remote device can be implemented.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    No answers on this topic
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Microsoft
    Microsoft Teams Rooms has been very useful for our small business. As mentioned, it has allowed us to connect with our team more regularly, share important information, and keep productivity up by allowing our team to get on remotely and not have to commute to be together in person.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    TeamViewer
    Always available if setup correctly.
    Incentivized
    Read full review
    Performance
    Microsoft
    No answers on this topic
    TeamViewer
    The application is built on VNC which is a very stable technology.
    Read full review
    Support Rating
    Microsoft
    No answers on this topic
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Microsoft
    No answers on this topic
    TeamViewer
    We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
    Read full review
    Alternatives Considered
    Microsoft
    I consider MTR better because it first allows integration with all the Microsoft apps and is more cost-effective, considering all the included services such as the Office app, Cloud Storage, and email.
    Incentivized
    Read full review
    TeamViewer
    AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
    Incentivized
    Read full review
    Scalability
    Microsoft
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Increase in Staff confidence to use meeting equipment
    • less "device failures" during meetings
    • More and more staff have reduced the need to travel to each of our sites for a meeting.
    Incentivized
    Read full review
    TeamViewer
    Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
    • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
    • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
    • We can work from home or support our service technicians on the field any place, any time.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of where devices are a few clicks away.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations