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Microsoft Power Automate vs. Salesforce Lightning Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Power Automate

    Score8.3 out of 10
    N/AMicrosoft Power Automate is an advanced automation platform offering a range of features, including AI-powered automation, robotic process automation (RPA), business process automation (BPA), digital process automation (DPA), and process/task mining. The platform aims to empower organizations to securely automate their operations at scale by leveraging low-code and AI technologies.

    $15

    per month per user

    Salesforce Lightning Platform

    Score7.7 out of 10
    N/ASalesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

    $25

    Per User Per Month

    Pricing
    Microsoft Power AutomateSalesforce Lightning Platform
    Editions & Modules
    Power Automate Premium
    $15
    per month per user
    Power Automate Process
    $150
    per month per bot
    Hosted RPA add-on
    $215
    per month per bot
    Process Mining add-on
    $5,000
    per month per tenant
    Starter
    $25.00
    Per User Per Month
    Plus
    $100.00
    Per User Per Month
    Offerings
    Pricing Offerings
    Microsoft Power AutomateSalesforce Lightning Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Power AutomateSalesforce Lightning Platform
    Considered Both Products
    Microsoft
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    69 Answers
    90%
    Would buy again
    28 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    66 Answers
    92%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    69 Answers
    90%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    46 Answers
    100%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    53 Answers
    89%
    Implementation went as expected
    16 Answers
    Features
    Microsoft Power AutomateSalesforce Lightning Platform
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of Microsoft Power Automate and Salesforce Lightning Platform
    Feature
    Microsoft Power Automate
    -
    Ratings
    Salesforce Lightning Platform
    7.6
    39 Ratings
    5% below category average
    Ease of building user interfaces00 Ratings5.939 Ratings
    Scalability00 Ratings8.837 Ratings
    Platform management overhead00 Ratings7.133 Ratings
    Workflow engine capability00 Ratings7.135 Ratings
    Platform access control00 Ratings8.836 Ratings
    Services-enabled integration00 Ratings9.036 Ratings
    Development environment creation00 Ratings7.333 Ratings
    Development environment replication00 Ratings7.531 Ratings
    Issue monitoring and notification00 Ratings7.334 Ratings
    Issue recovery00 Ratings6.331 Ratings
    Upgrades and platform fixes00 Ratings7.936 Ratings
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    Microsoft Power AutomateSalesforce Lightning Platform
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    User Ratings
    Microsoft Power AutomateSalesforce Lightning Platform
    Likelihood to Recommend
    7.8
    (82 ratings)
    6.7
    (39 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (7 ratings)
    7.3
    (4 ratings)
    Support Rating
    7.9
    (12 ratings)
    8.1
    (15 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.9
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (36 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.5
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Power AutomateSalesforce Lightning Platform
    Likelihood to Recommend
    Microsoft
    If you are in a team that needs to develop automated solutions but have no coding experience and no access to a developer, Power Automate is one of the best places to start. It is incredibly flexible and likely has triggers and actions that can connect with your platforms, especially if you use the Microsoft stack. Additionally, using webhooks, you can connect to many different endpoints to get systems working together.
    Incentivized
    Read full review
    Salesforce
    We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
    Read full review
    Pros
    Microsoft
    • Sending confirmation email to clients and user once the flow is triggered.
    • Fetching or Dumping files from one location to another if the flow is triggered.
    • Schedule flow helps to send alerts and triggers the flow at a specific interval of time to carry out the required task.
    • Power Automate also be used to convert any file format to a specific file format and save it to the required location
    Incentivized
    Read full review
    Salesforce
    • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
    • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
    • Parent/Child account hierarchy exists which is helpful.
    • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
    • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
    Incentivized
    Read full review
    Cons
    Microsoft
    • I REALLY wish I could just drop in a block of python or PowerShell code sometimes. The visual low-code things are great for moving around data but sometimes it would be faster if I could just tap out some code.
    • The DOM (Document Object Model) is not entirely apparent and takes a lot of trial and error, and sometimes it's even different between different connectors. I would love to be able to just see the path to access some specific variables from earlier processes.
    Incentivized
    Read full review
    Salesforce
    • Can be cumbersome: takes multiple clicks to get where you need to go
    • Lightning is slower than original Salesforce, and it is very noticeable
    • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    The tool is very useful when used with its various native connectors, taking great advantage of the integration between the components and systems of the Office365 universe. However, its cost is still high, and automation using more advanced components containing AI resources becomes unfeasible for some companies. Due to the financial crisis that many companies are currently experiencing, investment in automation systems or tools is taking a back seat.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Usability
    Microsoft
    Power Automate features a clean and intuitive user interface that allows users to create, manage, and monitor workflows easily. The UI is designed to be accessible to both technical and non-technical users, with drag-and-drop functionality for building workflows. Power Automate supports integration with a wide range of Microsoft and third-party applications. This flexibility in integration allows users to automate workflows across various systems, enhancing overall productivity and efficiency.
    Incentivized
    Read full review
    Salesforce
    UI can be quite complex, but the more that is required will bring more complexity. Can handle complexity and variety very well, but makes ground-level views harder when not knowing full extent of functionality. Finding new functionalities can be difficult to pinpoint on some pages
    Incentivized
    Read full review
    Support Rating
    Microsoft
    both Community support and Microsoft official support typically respond to (and resolve) reported issues in a VERY expedient manner, usually going above and beyond for education and bugfixing. I have been thoroughly impressed with the level of support I had been provided in the past.
    Incentivized
    Read full review
    Salesforce
    Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    after reviewing the main features of Power Automate, the Microsoft trainer focused on some of our real life use cases implementation, from simple to more advanced.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Online Training
    Microsoft
    although it was productive, it is more difficult to stay focused and in a 7 hours a day online training (including screen share issues and the fact that the trainer just can't precisely show the exact location of your mistake)
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Implementation Rating
    Microsoft
    I was part of the migration of classic SharePoint workflows and Nintex workflows. We didn't spend much time learning the new platform because of its user-friendly interface and intuitive drag-and-drop functionality. We have mostly O365 E1 and E3 licensed users, so they can participate in our Citizen Development program and utilize Power Automate to build day-to-day business processes.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Alternatives Considered
    Microsoft
    I have many years of experience with Nintex applications and it stands up very well against Microsoft Power Automate. I hope Microsoft Power Automate can become the better workflow application. With the Integrated AI builder and continuous updates I expect they can become the better one in a few years.
    Incentivized
    Read full review
    Salesforce
    We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    I have not done any participations
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Professional Services
    Microsoft
    Microsoft's professional services provide hands-on support throughout the implementation lifecycle of Power Automate.This includes initial setup, configuration, integration with existing systems, testing, and deployment. They ensure that workflows are correctly designed, optimized for performance, and aligned with security best practices.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Return on Investment
    Microsoft
    • It has encouraged everyday users to get a feel for low code no code without the detailed technical programmings skills
    • This has encouraged the use of Power Automate to replace what was once an excel filled with complex macros and VBA!
    • It has significantly saved time for someone like myself from chasing people for information and now I can create an auto alert using PA
    Incentivized
    Read full review
    Salesforce
    • Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
    • Tracking of current jobs and relating them to past jobs is very useful.
    • More efficient use of Sales Reps time.
    • Sales Managers have good visibility into how their people are working.
    Incentivized
    Read full review
    ScreenShots

    Microsoft Power Automate Screenshots

    Screenshot of Microsoft Power Automate (Interface Screenshot) - Work Queues, Initial pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Signed-in web portal home pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Signed-in web portal create pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Desktop designerScreenshot of Microsoft Power Automate (Interface Screenshot) - Hosted RPAScreenshot of Microsoft Power Automate (Interface Screenshot) - Display of DLP violations (on Run)