Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
Enterprise Account Executive in Sales at Staffbase (Computer Software, 501-1000 employees)
Chose Salesforce Lightning Platform
Salesforce Lightning Platform provides a more sales-focused CRM. It allows the sales force of an organization to be able to stay organized and can pull necessary reports to get a better understanding on how the business is performing regarding sales and customer activity. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
I have only used Salesforce Lightning Platform for crm purposes
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
Salesforce stands out purely for its enterprise pedigree. No other competitor out there knows Enterprise business as well as Salesforce does. It is levels about the rest of the competition in terms of managing heavy processing requirements of a large enterprise. I did not have …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Salesforce Lightning Platform
Compared to Sage CRM, Salesforce Lightning Platform is leaps and bounds ahead. Sage CRM feels outdated and very slow compared to Salesforce Lightning Platform. There is a lot more ability to integrate Salesforce Lightning Platform with other APIs and systems. There is more of …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Salesforce Lightning Platform
I have been using Salesforce for two years now. Ans I have not used any other platform before similar on this. I find Salesforce very easy to use and this really makes your job much easier and faster. Its features are easy to understand and use and I am glad I have learned …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
We have always been a Salesforce shop, but have grown with the App Cloud platform as it's evolved. We eventually moved to lightning based on the streamlined interface and increased ease of use for our employees. So far we are happy with the results. Would definitely recommend …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Salesforce Lightning Platform
Salesforce, while more expensive, provides faster support, higher scalability options, and an increased opportunity to change any details whether it's about user permissions management, custom field or object creation, or an integration of another application. What really sets …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Senior Manager Workforce Planning - Project Managment in Human Resources at Halliburton (Oil & Energy, 10,001+ employees)
Chose Salesforce Lightning Platform
Salesforce has more functionality as a CRM platform. The major disadvantage is the ability to integrate with Microsoft products. Ability to integrate with Microsoft is the best part about 356 given that it is a Microsoft product. Even though the price is more expensive, it …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE) in Sales at Typenex Medical (Medical Devices, 11-50 employees)
Chose Salesforce Lightning Platform
We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
It offers way more functionalities and the interface/design can be fully customized to best support your companies needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
NA - I've only used [Salesforce Lightning Platform (formerly Salesforce App Cloud)] in my tenure as a CSM
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director of Information Technology in Information Technology at Rulon International (Architecture & Planning, 201-500 employees)
Chose Salesforce Lightning Platform
I think Salesforce has the most powerful developer engine - I have yet to need a module that I couldn't create (maybe with help). I probably could have made the others work but Salesforce, in my opinion, made it the easiest. Salesforce is reliable and established as well so …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer Success Outreach Manager in Customer Service at Procore (Computer Software, 1001-5000 employees)
Chose Salesforce Lightning Platform
I would love to switch back to Service Cloud as it was much, much more intuitive and fast. I would even take Salesforce Classic over Lightning. It at least wasn't this slow.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Paralegal/Supervisor in Legal at Summit Conversions (Legal Services, 11-50 employees)
Chose Salesforce Lightning Platform
I used a program formerly known as "CP." I considered it somewhat outdated, and it does not have any of the modern features that the Salesforce Lightning Platform (formerly Salesforce App Cloud) has. I consider the Salesforce Lightning Platform (formerly Salesforce App Cloud) …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
I use both. SF is the constant through the organization and I receive leads into SF and pass on opportunities through SF. SL is better for internal processes within business dev.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Operations Manager in Information Technology at harmon.ie (Computer Software, 51-200 employees)
Chose Salesforce Lightning Platform
Salesforce is the premeire product. Period. The others are cheaper and less capable, they may fulfill your organisation's needs but you will always be looking at Salesforce with wishful eyes. If you are a company that needs to bootstrap then spend the time to evaluate your …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Business Operations Manager in Corporate at Billtrust (Financial Services, 501-1000 employees)
Chose Salesforce Lightning Platform
Microsoft is pretty limited in functionality compared to Salesforce. Most folks coming into your organization are going to have some level of Salesforce experience but will most likely not have experience with Dynamics. Dynamics doesn't connect as well to other platforms.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Account Executive in Sales at Talkable (Marketing and Advertising, 51-200 employees)
Chose Salesforce Lightning Platform
I believe the only reason we didn't choose monday.com is because we're just a bit bigger (company size- 75 people) than what monday.com handles. We also are in San Francisco, and Salesforce pretty much owns this entire city. I was also not part of the selection process of the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Account Executive in Sales at Intersection Co. (Marketing and Advertising, 501-1000 employees)
Chose Salesforce Lightning Platform
There is a reason why the Salesforce Lightning Platform is the market leader for all things related to customer relationship management. While Close is somewhat user-friendly, it pales in comparison to all the features, bells, and whistles that the Salesforce Lightning Platform …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
We originally used spreadsheets when we first started. That worked fine until we started growing by over 100% year over year. We were able to upload all of our previous accounts in Salesforce Classic once it was called for. However, Salesforce Classic soon became redundant and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Salesforce Lightning Platform
We needed a product that would allow for easy and dynamic reports for potential and new clients. Account Managers use other products as well to monitor the client's success and Salesforce allows for seamless integration to other platforms. This serves as a one-stop-shop for all …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sales Team Leader in Sales at Workable (Computer Software, 201-500 employees)
Chose Salesforce Lightning Platform
We currently use the two together, along with HubSpot sales. Salesforce is our primary CRM and where we track and manage account and contact information. Salesforce is much more flexible and intuitive - everything is where you would expect it to be. HubSpot reporting is …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Client Relations Manager in Customer Service at Pathmatics (Online Media, 11-50 employees)
Chose Salesforce Lightning Platform
I think that the Lightning platform is not as clean and doesn't integrate that well. Whenever I was logged out, it was such a treck to have to log back in and I never actually knew if my activity was being saved or actually being tracked. Personally, Lightning is not my …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer Success Specialist in Customer Service at Untappd (Food & Beverages, 51-200 employees)
Chose Salesforce Lightning Platform
Close and Salesforce are two very different beasts. Close is much more user friendly but lacks the ability to serve complex infrastructures and hierarchies provided by Salesforce. Close is much simpler and faster--great for high volume but will not provide you with rich, …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
Parent/Child account hierarchy exists which is helpful.
Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
UI can be quite complex, but the more that is required will bring more complexity. Can handle complexity and variety very well, but makes ground-level views harder when not knowing full extent of functionality. Finding new functionalities can be difficult to pinpoint on some pages
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
