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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiaRec Conversation Analytics

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…N/A

    Revenue.io

    Score7.8 out of 10
    N/ARevenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects, and fully automate voicemails. Part of the value proposition is also improving inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that…N/A
    Pricing
    MiaRec Conversation AnalyticsRevenue.io
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MiaRec Conversation AnalyticsRevenue.io
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    MiaRec Conversation AnalyticsRevenue.io
    Considered Both Products
    MiaRec
    No answer on this topic
    Revenue.io
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    86%
    Implementation went as expected
    6 Answers
    Features
    MiaRec Conversation AnalyticsRevenue.io
    Preview Dialer
    Comparison of Preview Dialer features of MiaRec Conversation Analytics and Revenue.io
    Feature
    MiaRec Conversation Analytics
    -
    Ratings
    Revenue.io
    7.3
    13 Ratings
    1% above category average
    Contact preview00 Ratings7.113 Ratings
    Dialer-CRM integration00 Ratings8.013 Ratings
    Call notes & tags00 Ratings7.013 Ratings
    Automatic call logging00 Ratings7.113 Ratings
    Core Dialer
    Comparison of Core Dialer features of MiaRec Conversation Analytics and Revenue.io
    Feature
    MiaRec Conversation Analytics
    -
    Ratings
    Revenue.io
    6.9
    13 Ratings
    10% below category average
    Outbound dialing00 Ratings7.113 Ratings
    Inbound routing00 Ratings7.113 Ratings
    Click-to-call00 Ratings8.013 Ratings
    Recorded voicemail drop00 Ratings7.011 Ratings
    Dialer contact import00 Ratings7.113 Ratings
    Campaign & list management00 Ratings5.113 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of MiaRec Conversation Analytics and Revenue.io
    Feature
    MiaRec Conversation Analytics
    -
    Ratings
    Revenue.io
    7.5
    13 Ratings
    0% below category average
    Follow-up calls00 Ratings7.113 Ratings
    Dialer reporting & analytics00 Ratings8.013 Ratings
    Best Alternatives
    MiaRec Conversation AnalyticsRevenue.io
    Small Businesses
    Clari Copilot
    Score8.6 out of 10
    Dialpad Sell
    Score9.5 out of 10
    Medium-sized Companies
    Gong
    Score9.1 out of 10
    Orum
    Score8.9 out of 10
    Enterprises
    Chorus by ZoomInfo
    Score8.5 out of 10
    Dialpad Sell
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MiaRec Conversation AnalyticsRevenue.io
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (6 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    MiaRec Conversation AnalyticsRevenue.io
    Likelihood to Recommend
    MiaRec
    And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.
    Incentivized
    Read full review
    Revenue.io
    Revenue.io's automated pricing and demand forecasting features may benefit e-commerce enterprises with a large number of products and fluctuating demand. This can assist them in remaining competitive while increasing sales and profitability. Small businesses with a restricted product offering or consistent demand may benefit less from Revenue.io's advanced pricing and forecasting services.
    Read full review
    Pros
    MiaRec
    • The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
    • Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
    Incentivized
    Read full review
    Revenue.io
    • Speed at calling through lists, loading the account data into the intelligent dallier
    • Using the calling notes and other values, as triggers into our workflows
    • Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call
    Incentivized
    Read full review
    Cons
    MiaRec
    • they are powerful routing mechanisms that allow us to create the workflows we need
    • I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
    Incentivized
    Read full review
    Revenue.io
    • It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
    • When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.
    Incentivized
    Read full review
    Likelihood to Renew
    MiaRec
    No answers on this topic
    Revenue.io
    Our company is very happy with RingDNA and our experience with using it only continues to improve over time.
    Incentivized
    Read full review
    Usability
    MiaRec
    No answers on this topic
    Revenue.io
    I can say that this platform has been a great help from the beginning of the implementation and has helped exponentially to grow as a company. At no time have we had problems at the beginning or any confusion when using this software for the first time, it has always been very easy to use its interface and tool. In case we don't know something, technical support has always been helpful.
    Incentivized
    Read full review
    Reliability and Availability
    MiaRec
    No answers on this topic
    Revenue.io
    They have a dedicated support team to assist with any questions or issues users may encounter while using the application. However, this feature makes this platform live and steady
    Read full review
    Performance
    MiaRec
    No answers on this topic
    Revenue.io
    Revenue.io to evaluate its performance in terms of page load times or report completion. Regarding integration with other software or systems, its integration with other tools is designed to work seamlessly with other tools and systems without slowing them down. Furthermore, integration does not affect its efficiency and leads to smooth work
    Read full review
    Support Rating
    MiaRec
    No answers on this topic
    Revenue.io
    It fulfills our requirements for what we were looking for among the products available in the market. They have given demos so well and address all of our issues very well. They also quoted the best price for what we had in mind. Overall, it helps us zero in on our search with all the requirements and budget in mind.
    Incentivized
    Read full review
    In-Person Training
    MiaRec
    No answers on this topic
    Revenue.io
    Due to a comprehensive understanding of the platform to use its features and functions effectively.
    Read full review
    Implementation Rating
    MiaRec
    No answers on this topic
    Revenue.io
    Thoroughly assess your organization's revenue management needs and consider the time and resources required.
    Read full review
    Alternatives Considered
    MiaRec
    No answers on this topic
    Revenue.io
    I honestly think that SalesLoft is a more complete solution as far as the user interface goes. However, Ring DNA has the added call intelligence feature that sales loft doesn't have, so we went with ring dna.
    Incentivized
    Read full review
    Scalability
    MiaRec
    No answers on this topic
    Revenue.io
    Overall, Revenue.io is a highly scalable platform that can adapt to the needs of businesses of varying sizes and industries. The program handles large volumes of data and users, making it suitable for companies with complex revenue management needs. Moreover, the cloud-based infrastructure allows the platform to scale up or down quickly based on changing business needs.
    Read full review
    Return on Investment
    MiaRec
    • Sometimes when we click to call, 2 additional numbers are added and the number is logged
    • Putting clients on hold and transferring clients is very easy.
    Incentivized
    Read full review
    Revenue.io
    • RingDNA has a significant impact on our ability to manage our activities with our sales team
    • Analytics gives us absolute transparency across our sales and service teams
    • Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services
    Incentivized
    Read full review
    ScreenShots

    MiaRec Conversation Analytics Screenshots

    Screenshot of Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.Screenshot of MiaRec Speech Analytics transforms voice data into a critical business asset and identify trends and root causes of customer experiences.Screenshot of Users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.Screenshot of Monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.Product screenshot

    Revenue.io Screenshots

    Screenshot of The RingDNA Intelligent Dialer for SalesforceScreenshot of RingDNA's Dialer works seamlessly with SalesforceScreenshot of RingDNA's dashboards help sales teams predict and influence revenue