TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mailshake

    Score9.5 out of 10
    N/AMailshake is a suite of tools for teams sending sales emails, including pre-written emails, follow-up scheduling and send controls, merge fields and customization / personalization, in-built monitoring, and both an API and Zapier integrations, notably with Gmail and Google Suite.

    $50

    per month

    Reply

    Score10 out of 10
    Small Businesses (1-50 employees)
    Reply.io helps sales teams book more meetings by automating outreach with smart AI. It finds leads, writes personalized messages, handles replies, and books meetings, so you can focus on closing deals. Reply.io's AI SDR learns the product, targets its potential users, and engages across email, LinkedIn, SMS, WhatsApp, and calls. Additionally it: Handles replies, books meetings, and works in multiple languages Has access to 1B+ leads with…

    $59

    per month per user (1000 active contacts/month)

    Pricing
    MailshakeReply
    Editions & Modules
    Email Outreach
    $50.00
    per month
    Sales Engagement
    $99.00
    per month
    AI Chat
    $50
    per month
    Email Volume
    $59
    per month per user
    Multichannel
    $99
    per month per user
    Agency
    $166 (starts at)
    per month (billed annually) per account
    AI SDR Starter
    starting with $800
    per month 1000 active contacts
    AI SDR Growth
    Starts from $2500
    per month 5000 active contacts
    Offerings
    Pricing Offerings
    MailshakeReply
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    MailshakeReply
    Considered Both Products
    Mailshake
    No answer on this topic
    Reply
    Chose Reply
    Reply is more user-friendly and has more features than the other tools I’ve used. It doesn’t have every feature we need, but it works better than the others that exist in the important aspects (connects to Gmail, accurate results, customization, etc.)
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    MailshakeReply
    Likelihood to Recommend
    9.0
    (9 ratings)
    9.1
    (10 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.8
    (3 ratings)
    8.0
    (2 ratings)
    User Testimonials
    MailshakeReply
    Likelihood to Recommend
    Mailshake
    No answers on this topic
    Reply
    The
    reply is an excellent sales management solution. If any company wants
    to save time and keep their sales team flexible, they should try it first. It
    is a fantastic tool for delivering multiple emails to any target audience. This
    is also the best deal for firms who looking for an all-in-one solution, as it
    provides virtually unlimited email addresses along with CRM and outreach
    automation.
    Incentivized
    Read full review
    Pros
    Mailshake
    • It has an email editor which is easy to use.
    • Email sequences are comprehensive in their functionality--all the options you would expect from a cold emailing solution
    • Campaign and List management are also good
    Incentivized
    Read full review
    Reply
    • This product gives me the liberty to very easily and freely navigate all things on my own, which does not require many skills to start working.
    • This product gives us the leverage of creating our own tailored and personalized templates for our teams in just a matter of minutes.
    • This program is so automated that it performs everything on its own from LinkedIn to email search, to even booking meetings.
    • I found the onboarding process pretty great and efficient. I am really happy with the overall customer support. They are some of the nicest people I have met who are there to willingly help me at any time of need and problem.
    • Their usability is also hands down very good. However, I find their user interface to be slightly less user-friendly, so there is some degree of scope in the improvement of their user intuitiveness and user-friendliness.
    Incentivized
    Read full review
    Cons
    Mailshake
    • Mailshake works only with Gmail/G Suite accounts.
    • The only option for customizing emails is in the CSV file. It would be great if there were a feature in the tool for this.
    • Missing starts about the total number of opens of an email (it is only tracked once).
    Incentivized
    Read full review
    Reply
    No answers on this topic
    Usability
    Mailshake
    I found it pretty good - we were able to put email templates and campaigns together almost immediately. The reason I gave it an 8 is because if you want to edit those templates, the saving and making sure they were part of the campaigns was a little tricky and not intuitive.
    Incentivized
    Read full review
    Reply
    No answers on this topic
    Support Rating
    Mailshake
    No answers on this topic
    Reply
    I generally receive a reply in no time at all and found not only the support org. but the sales team to be extremely helpful. Additionally I found a great onboarding process with plenty of resources to consume.
    Read full review
    Alternatives Considered
    Mailshake
    No answers on this topic
    Reply
    These tools are great, but they aren't built for what we use Reply for. Reply is perfect for doing these outbound campaigns at scale, whereas with ActiveCampaign and Vitally we were trying to turn the tools into something they are not.
    Incentivized
    Read full review
    Return on Investment
    Mailshake
    • Time savings by automating the lead generation process.
    • Improved open rates of email campaigns resulting in more conversations started and better ROI.
    • Professional approach makes our company and brand more reputable.
    Incentivized
    Read full review
    Reply
    No answers on this topic
    ScreenShots

    Reply Screenshots

    Screenshot of an overview of Reply's multichannel outreach toolScreenshot of Reply's multichannel cold outreachScreenshot of an overview of Reply's AI PersonalizationScreenshot of the email deliverability kitScreenshot of Reply's B2B databaseScreenshot of the AI SDR Agent