Lumen Next-Gen Voice vs. Telnyx

[CenturyLink Enterprise Voice SIP is] good for environments that require tried and true SIP services, where high-quality voice is a requirement, and backed by a large, global company, with global footprint. CenturyLink voice is also well-suited to environments that want to use MPLS to interconnect their offices, as the same voice circuits can be used for data as well; however, the circuits are relatively expensive, even as far as MPLS goes, and watch out for Lumen's "fees" that often aren't included when you see their quote. Also beware if you require a rapid turn-up or have a very small or inexperienced staff, as MPLS with BGP deployments are great once they're up and running, but can be complex to design and implement.

Incentivized

We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.

Incentivized

• Reliable service
• Supports wide range of key features
• They do have high levels of support where you can receive real answers

Incentivized

• Responsiveness: Typically quick to reply to technical support chats.
• Availability: Large team accessible via email, chat, and phone.
• Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.

Incentivized

• Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
• Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
• Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.

Incentivized

• Minorly, the chat support replay takes some time. But at least they have real time chat support available.
• They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
• Since I found service always up , Not any incidents to complain .
• If they provide Mobile app for call and message handling facility then it will be good handy.

SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.

Incentivized

I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP. BCMOne/Nexvortex is an AWESOME SIP provider with better planning, deployment, and technical support. When paired with redundant internet paths on SD-WAN (BigLeaf or Velocloud) a very resilient solution is created.

Incentivized

T38 is our secondary carrier. They aren't listed in the available list. Telnyx has a larger number pool and easy to use interface. Although, T38 has the upper hand with fax troubleshooting.

Incentivized

• Faster learning
• Increased numbers of calls
• Organization of calls

Incentivized

• Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.