Lumen Next-Gen Voice

Score7.7 out of 10

11 Reviews and Ratings

What is Lumen Next-Gen Voice?

Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges.

Calls supported:

Enterprise Long Distance
Enterprise Managed Messaging Service
Enterprise Toll Free
International Toll-Free Service (ITFS)
International Local Inbound (ILI)
TDM/PRI and switched services

Categories & Use Cases

Edgard Ocampo

IT system Admin in Information Technology at Arachnid 360 (51-200 employees employees)

Use Cases and Deployment Scope

They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account rep and he has been awesome and always makes sure we are getting the best bang for our buck. We find it super helpful that we are able to make international calls without extra long-distance charges.

Pros

Customer service
Open to changes
Streamline support

Cons

The wait times on queue
Have an online support chat agent
Auto pay

Most Important Features

International calls
Clear calls
Fast dial

Return on Investment

Reduce phone bill
Reduced company phones
Super affordable

Alternatives Considered

Intrado MaxxConnect SIP Trunking and Sherweb SIP Trunking

Other Software Used

Nextiva Business Phone Service, Cisco Webex Room Phone, AWS Chatbot

Scott Sundby

CTO (Chief Technical Officer) in Information Technology at Digital323 (11-50 employees employees)

Use Cases and Deployment Scope

I have multiple clients using Lumen/CenturyLink for SIP handoff. The experience is mostly positive, but there have been interruptions/downtime. I believe there are better providers/solutions out there if you are willing to spend a bit more.

The benefits of SIP are resiliency and failover that traditional PRI and traditional voice trunks don't offer. The disadvantages are that the voice quality is dependent on the ISP/carrier for quality. In this case, Lumen/CenturyLink.

Pros

Failover.
SIP handoff for SIP based on prem PBX like Mitel, ShoreTel, etc.
Lumen-CenturyLink is improving in communication, organization, and reliability.

Cons

Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.

Most Important Features

Failover.
SIP hand-off via reliable Adtran.
Lumen CenturyLink has one of the largest/best fiber networks available.

Return on Investment

Some improvement in failover and flexibility in outages.
Frustrating technical support hold time during larger Lumen CenturyLink outages.

Other Software Used

Comcast Business VOIP (VoiceEdge), Broadvoice, Nextiva Business Phone Service, CenturyLink Fiber + Internet, CenturyLink Hosted VoIP

Craig Nichols View profile

Devops Engineer in Engineering at Jive Communications, Inc (1001-5000 employees employees)

Pros

Reliable service
Supports wide range of key features
They do have high levels of support where you can receive real answers

Cons

Compared to their competition, their portal is impossible to use
Any needed changes feel like moving a mountain
Although they do have qualified support people, getting in touch with them or getting anything done is very difficult

Most Important Features

Reliability
Ease of support

Return on Investment

They have provided good, reliable service
We have incurred cost and delays in using their service vs a competitor

Alternatives Considered

Bandwidth and Voxbone

Verified User

Employee in Legal (5001-10,000 employees employees)

Use Cases and Deployment Scope

CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the more affordable option. It can imitate any other phone service at half the cost with just as many functions. It served very well for the time that I used it.

Pros

Reliable
Long Lasting
Affordable

Cons

Call dropping
Pretty difficult to navigate customer service
No free trials

Most Important Features

Call Forwarding
Recorded Calls
Fast Dials
Quality of the call

Return on Investment

Faster learning
Increased numbers of calls
Organization of calls

Alternatives Considered

Flowroute

Other Software Used

Broadcom CNA, VirtualPBX, Flowroute

Verified User

Engineer in Information Technology (201-500 employees employees)

Pros

Reliable
Low maintenance

Cons

Initially complicated
Took a long time to implement

Most Important Features

Online portal for support/ticketing
Large feature-set

Return on Investment

Neutral ROI, service is stable but cost is high
Neutral ROI also, given implementation was long, but maintenance is easy

Alternatives Considered

Microsoft Teams and RingCentral

Other Software Used

Replicon Time & Attendance, BeyondTrust Remote Support (Legacy), Rapid7 InsightVM (Nexpose), SolarWinds IP Address Manager (IPAM), SolarWinds Network Configuration Manager (NCM), OneNote

Lumen Next-Gen Voice

What is Lumen Next-Gen Voice?

Categories & Use Cases