Lumen Next-Gen Voice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lumen Next-Gen Voice	Score 7.7 out of 10	N/A	Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…	$8 per month (12-month term required) per concurrent call path

Pricing

Editions & Modules

Lumen Cloud Voice - Essentials: starting at $11.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Plus: starting at $17.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Premium: starting at $22.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Cloud Voice - Specialty Lines: starting at $47.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Voice Complete (SIP Trunking): starting at $8
per month (12-month term required) per concurrent call path

Offerings

Pricing Offerings
Lumen Next-Gen Voice
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Next‑Generation 9‑1‑1 available as an add-on (custom pricing).

More Pricing Information

Best Alternatives
	Lumen Next-Gen Voice
Small Businesses	CloudTalk Score 7.2 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	Lumen Next-Gen Voice
Likelihood to Recommend	7.4 (0 ratings)
Support Rating	7.0 (0 ratings)

User Testimonials
	Lumen Next-Gen Voice
Likelihood to Recommend	[CenturyLink Enterprise Voice SIP is] good for environments that require tried and true SIP services, where high-quality voice is a requirement, and backed by a large, global company, with global footprint. CenturyLink voice is also well-suited to environments that want to use MPLS to interconnect their offices, as the same voice circuits can be used for data as well; however, the circuits are relatively expensive, even as far as MPLS goes, and watch out for Lumen's "fees" that often aren't included when you see their quote. Also beware if you require a rapid turn-up or have a very small or inexperienced staff, as MPLS with BGP deployments are great once they're up and running, but can be complex to design and implement. Incentivized Verified User Anonymous Read full review
Pros	Reliable service Supports wide range of key features They do have high levels of support where you can receive real answers Incentivized Craig Nichols Devops Engineer Read full review
Cons	Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from. Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy. Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc. Incentivized SS Scott Sundby CTO (Chief Technical Officer) Read full review
Support Rating	SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good. Incentivized SS Scott Sundby CTO (Chief Technical Officer) Read full review
Alternatives Considered	I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP. BCMOne/Nexvortex is an AWESOME SIP provider with better planning, deployment, and technical support. When paired with redundant internet paths on SD-WAN (BigLeaf or Velocloud) a very resilient solution is created. Incentivized SS Scott Sundby CTO (Chief Technical Officer) Read full review
Return on Investment	Faster learning Increased numbers of calls Organization of calls Incentivized Verified User Anonymous Read full review
ScreenShots