| Product | Rating | Most Used By | Product Summary | Starting Price |
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 LogMeIn Resolve | Score8 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | — | ||||||||||||||
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| Considered Both Products | | Chose TeamViewer We did a brief trial of Go To Assist and divided upon Team Viewer as we felt that it had a slightly richer feature set. We also preferred the UI/UX of Team Viewer in comparison to Go To Assist. In terms of pricing, this was pretty much similar to both products. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is way more user friendly and also faster. Any desk is not bad, don't get me wrong, but TV is way faster and runs smoothly. There no issues and you can do more with it than other companies. Based on my experience (more than 4 remote control softwares for more than 3 … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Much easier to use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Prior to buying TeamViewer we extensively reviewed a number of different platforms:
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I’ve used GoToAssist and in my experience GoToAssist is better for the end-user experience. Skype for Business is better for meetings but that is kind of out of scope for TeamViewer. VNC is best for inside the organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer was more robust, professional and polished than the competition we checked out. We use TeamViewer for our remote meetings and to record quick toturials. We have been very pleased with its performance. Remote access is great and simple with Teamviewer. GoToConnect … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I've evaluated and used gotoassist, join.me, logmein and other tools like ScreenConnect out there. Chose TeamViewer Most of TeamViewer's competitors (GoToMeeting, GoToAssist, WebEx, MyTrueCloud) are priced on a per-month basis. Some companies (like WebEx) also do not allow licenses to "float", they require that the license is tied to a specific user. This simply did not fit our use case. … |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 88% Would buy again 313 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 87% Delivers good value for the price 290 Answers | |
| Happy with the feature set | ||
No answers on this topic | 96% Happy with the feature set 342 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 90% Lived up to sales and marketing promises 234 Answers | |
| Implementation went as expected | ||
No answers on this topic | 96% Implementation went as expected 290 Answers | |
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| Likelihood to Recommend | 7.4 | 8.7 |
| Likelihood to Renew | 9.0 | 10.0 |
| Usability | 7.7 | 9.0 |
| Availability | 8.9 | 9.1 |
| Performance | 9.0 | 9.1 |
| Support Rating | 8.7 | 9.5 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 9.1 | 8.9 |
| Configurability | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.4 |
| Vendor pre-sale | - | 9.1 |
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| Reliability and Availability | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Contract Terms and Pricing Model | No answers on this topic | No answers on this topic |
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| Professional Services | No answers on this topic | No answers on this topic |
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| ScreenShots | LogMeIn Resolve Screenshots      | TeamViewer Screenshots    |
