LogMeIn Pro by GoTo vs. Splashtop

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

Incentivized

Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions

Incentivized

• LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
• You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
• I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place

Incentivized

• Unbelievable performance! It's so fast I tested a PC game through it just for fun, and it was incredible!
• The increase in productivity throughout our organization has been notable. The flexibility of employees to occasionally work remotely, when needed, has been hugely beneficial.
• Enterprise IT tools like One-to-Many actions has saved us a lot of time and headache in certain situations, such as deploying a basic MSI or script. SOS has been a saving grace for some employees to receive remote IT support in emergency situations, as well.

Incentivized

• LogMeIn Pro allows only one user to control the remote destination at a time. If more than one user needs to access/control the same destination, they can share the session (visibility to both parties), or will need to wait till the prior user is logged out for a more secure session. Being able to log in and use the same destination at the same time, initiating unique sessions would be ideal. (Similar to VPN.)
• Ability to override or default session settings for security, for example blanking the remote monitor (or not), recording a session, or changing access while the user is in-session. This would allow an administrator or manager to more closely audit activity.
• Provide a one-click logout+disconnect. Right now, users must disconnect their session before exiting LogMeIn Pro. If their session is not first disconnected and the user simply exits or logs out of LogMeIn Pro, the session may remain active, without disconnecting. This would show as an active session, even if the user is technically no longer using the remote destination.
• More detailed audit information. What application did the user access while connected to the remote destination? Was the session shared with anyone else?

Incentivized

• Splashtop had a functionality issue with a Mac OS upgrade recently that prevented remote access for about two weeks. I had to request tickets directly and they had known about the impending issue without a collaborative solution between them and Apple.
• Better Beta testing for version upgrades is always needed. Software is constantly changing so these types of platforms need to be at the forefront of resolving interoperability issues with Mac, Windows, Linux, etc.
• The tech support for the issue I experience could have been more proactive. I was providing my client's IT provider and Splashtop with updates on the bug issue, where it should have been the other way around.

Incentivized

It works great

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

Always there as long as there is an internet connection

Incentivized

I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.

Incentivized

It loads quickly,

Incentivized

Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.

Incentivized

My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

Incentivized

Splashtop has good customer support - they respond quickly and provide adequate solutions, but we honestly rarely find ourselves needing to reach out to them. The software is so easy to use and about as plug-and-play as it gets, so we generally don't run into an issue that does not have an immediate, obvious solution provided in the software.

Incentivized

Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

LogMeIn has U.S. servers for connectivity which is super important for us. We are constantly re-evaluating our licensing with these other products. The licenses are renewed simply because management and the technology support staff have not pushed for a detailed review and there have been no significant problems in its use. The licensing cost is considered an annual sunk cost.

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

The view is a little blurry. The resolution could be better

Incentivized

It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.

Incentivized

• not sure on a measurable ROI, but LogMeIn has definitely been a useful tool for our one satellite office where there are two devices that require unattended remote access
• only negative I can think of, cost-wise, is that the cost of ALL remote access software jumped a number of years back where suddenly there were no longer any free options

Incentivized

• Since we cannot utilize an enterprise-level POS system, Splashtop bridges the data gap between our store locations and our headquarters. This is what enables us to function. Without remote terminal access, our business would be unable to operate. Period. I can't overstate this.

Incentivized