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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MaestroQA

    Score8.1 out of 10
    N/AMaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
    Pricing
    MaestroQA
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    MaestroQA
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    MaestroQA
    Considered Both Products
    MaestroQA
    Chose MaestroQA
    NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    MaestroQA
    Small Businesses
    Sogolytics
    Score9.1 out of 10
    Medium-sized Companies
    Sogolytics
    Score9.1 out of 10
    Enterprises
    Verint Voice of the Customer
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    MaestroQA
    Likelihood to Recommend
    10.0
    (1 ratings)
    User Testimonials
    MaestroQA
    Likelihood to Recommend
    MaestroQA
    If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
    Incentivized
    Read full review
    Pros
    MaestroQA
    • Monitors the quality of our agents
    • Provides a user-friendly front end
    • Provides detailed reporting
    Incentivized
    Read full review
    Alternatives Considered
    MaestroQA
    NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
    Incentivized
    Read full review
    Return on Investment
    MaestroQA
    • We saw an instant improvement in our Agent's quality
    • This is truly a collaborative tool - Quality Analyst - Agent
    Incentivized
    Read full review
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