TrustRadius

MaestroQA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MaestroQA
Score 8.1 out of 10
N/A
MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
Pricing
MaestroQA
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
MaestroQA
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
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User Ratings
MaestroQA
Likelihood to Recommend
10.0
(0 ratings)
User Testimonials
MaestroQA
Likelihood to Recommend
If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
Verified User
Anonymous
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Pros
  • Monitors the quality of our agents
  • Provides a user-friendly front end
  • Provides detailed reporting
Verified User
Anonymous
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Alternatives Considered
NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
Verified User
Anonymous
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Return on Investment
  • We saw an instant improvement in our Agent's quality
  • This is truly a collaborative tool - Quality Analyst - Agent
Verified User
Anonymous
Read full review
ScreenShots