Iterable vs. Notifii Track

Iterable is great for any marketing team looking to ramp up the capabilities on lifecycle marketing specifically if you're a company with a lot of data and/or SKU's the product makes handling a lot of complexities much simpler and enables my team to move much faster even as a small team

Incentivized

Notifii Track is a great, value-added tracking software. It has come in very handy to confirm that a package was delivered to the correct recipient from the dock by not only getting a signature but also taking a picture of the package in the recipient's hands. It is also well suited for use with a standard cell phone or tablet. We sometimes deliver packages to our business center for our guests to pick up. There is not a way where the package could be logged in at the dock and signed for at the business center as an intermediate location before being signed out by the guest for the final delivery.

Incentivized

• It is easy to onboard new users with building communications. The drag and drop editor is very intuitive to use.
• Allows for complex data structures on user profiles and in events. This is a key reason we onboarded to Iterable and have stayed with it.

• Scans any barcode.
• Allows pictures of package and person signing.
• Good reporting detail and summary information.

Incentivized

• Locale management: being able to copy and past a template section/row/content from a locale to another. Also, be able to duplicate any locale to any locale. So far we can just duplicate the default locale into the rest of the locales
• Outages - I feel in the last 1 and half, more outages are happening, impacting their clients
• Image library

Incentivized

• End user support was severely lacking, our implementation engineer was very poor [from my experience].
• Documentation is sub standard.
• Implementation is a very long process if you have any customization or special requirements.

Incentivized

Extremely easy to use, deeply integrated into our infrastructure

The product continues to do what we need it do to consistently and reliably.

Incentivized

Iterable is super easy to use. I have experience with competing platforms, but Iterable is by far the most intuitive platform to use. I also really appreciate the way the product team is willing to accept product requests

Incentivized

The program can be run on a desktop computer using an easy-to-use interface, or on an iPad, which is very intuitive.

Incentivized

Iterable is there like 99.9% of the time. However, when it goes down, it grinds us to a halt. Most of the time, outages are an hour or less, but if that's at a peak time, it can be a nightmare. That said, when the worst does happen, there are frequent updates and an easy situation tracker that give you an estimate of how much longer you'll have to wait for the issue to be resolved.

Incentivized

The API is super quick. The UI can be a little sluggish depending on what you're loading, but overall Iterable performs great. Iterable appears to do a good job of making processes async so that one action isn't blocking another.

Incentivized

I've never experienced any issues with Iterable. As I and my colleagues have learnt the system and it's features, response to questions and advice from our account manager is always quick. Kevin knows the product well, and with the few tricky questions has hasn't been able to answer he's been quick to get back to us.

Incentivized

Support for this product is TERRIBLE [in my opinion]. Our implementation advisor frequently had wrong or changing information. We would be told one thing which would then change moments later. Documentation also was severely lacking making implementation without assistance near impossible.

Incentivized

Setup was easy and implementation was a breeze. I wish all of our software was this straight forward!

Incentivized

As mentioned previously, I was hired to do a migration from ActiveCampaign, and I stayed for 2 years as a power user of Itearble. Since leaving OneVision Resources, I have continued to volunteer my time in a regional user group, which I would not do if the platform, product, and company were not so strong and so marketer-forward.

No other items were checked

Incentivized

We've definitely tested scalability, and it's no line - it works. The process is pretty easy. Most of the times it goes off without a hitch. Any time we do encounter issues, our support team is quick to get on the job and very communicative as they work us through a successful launch.

Incentivized

• I do not have hard numbers, as I am not in the department that deals with those kinds of quantifications of impact. However, I do believe the use of Iterable has been a positive thing for us in providing more comprehensive data that is useful when dealing with customer tickets.

Incentivized

• We have been able to modernize our package delivery solution with Notifii Track.
• Active Directory integrations has allowed for greater tuning then previous solution.
• Single Sign On offerings via Okta made end user roll out very easy.

Incentivized