IBM Netcool Network Management vs. N-able N-sight RMM

This tool was integrated with Control-M, so whenever we receive any job failure, long-running job, job not started yet, etc, we receive an alert against it. This tool is also integrated with Maximo where we receive the incidents as well for it. Alert's color was as per the criticality of the job and that makes it very easy for an associate to act on it to resolve. We have the SLAs for the jobs as per the urgency of the jobs.

Incentivized

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.

Incentivized

• This is one of the best monitoring tools.
• Very simple to user.
• Color code makes it very simple as per severity.
• We receive the heartbeat alert every hour that shows the system is running up and fine.
• We have black, red, yellow, and orange color alerts that show the critical, urgent, major, and minor incidents.

Incentivized

• Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
• We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
• The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.

Incentivized

• Sometimes color differences of the incidents as per the criticality .
• We don't receive the heartbeat alerts sometimes.
• If the tool is down and we don't receive the alerts on the console we wait for the heartbeat alert and it makes some extra delay in resolving things.

Incentivized

• There are so many features and options that it can be overwhelming in the beginning.
• Wish there was a way to add custom fields to reports.
• The GUI is crowded or links aren't clearly described on certain pages. I find myself forgetting how to get to certain views.
• The software can start to lag after a while even if the hardware is specced out correctly. I would definitely recommend over-speccing the device.
• API is just OK, wish they would put more effort into this.

Incentivized

The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)

Incentivized

The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

Incentivized

This is one of the essential tools for monitoring. This tool was integrated with Maximo and Control-M in my organization. So whenever any job failed in Control-M, we receive an alert against it in the IBM Netcool/OMNIbus. We receive the alerts in different colors as per the criticality. Black for critical ones(Sev1), red for urgent (Sev2), yellow for major(Sev3), and orange for minor(Sev4). So it makes an easy to operate and act on the alerts as per the severity. This tool is very user-friendly and easy to use. No additional training is required for the tool to operate, just a simple KT is enough.

Incentivized

We only tested an older version of LabTech. By comparison, the newer version of LabTech is much more competitive to Solarwinds RMM than it used to be. ConnectWise Automate has far better integration options for our PSA than Solarwinds RMM, down to very granular changes for automated ticket templates.

Incentivized

• Color feature of the alerts as per the criticality is the amazing feature.
• Heartbeat alert is also an unique feature.
• No additional training is required to use this tool. just a simple KT is enough.

Incentivized

• The SolarWinds name carries a good bit of clout in the industry. This has definitely helped secure a few deals.
• The addition of Cloud Backups had a positive impact because we were able to easily add it as a bolt-on for existing clients. We have now added this offering to almost 20% of our managed servers.
• We are in the process of moving into a "co-managed" business plan. SolarWinds RMM has facilitated this by allowing us to help in-house IT teams with offloading server management and maintenance while they are able to focus on big-picture objectives.

Incentivized