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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Digital Commerce

    Score9 out of 10
    N/AIBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.N/A

    SAP Commerce Cloud

    Score7.9 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
    Pricing
    IBM Digital CommerceSAP Commerce Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Digital CommerceSAP Commerce Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    IBM Digital CommerceSAP Commerce Cloud
    Considered Both Products
    IBM
    Chose IBM Digital Commerce
    Websphere commere efficient e-site model, contract based pricing, and efficient catalog filtering funtionality were the primary reasons to go for websphere commerce. It has good B2B functionalities available out of the box in WCS when compared to other e-commerce solutions …
    Incentivized
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    67 Answers
    Delivers good value for the price
    No answers on this topic
    91%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    67 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    No answers on this topic
    90%
    Implementation went as expected
    53 Answers
    Features
    IBM Digital CommerceSAP Commerce Cloud
    Online Storefront
    Comparison of Online Storefront features of IBM Digital Commerce and SAP Commerce Cloud
    Feature
    IBM Digital Commerce
    7.6
    3 Ratings
    3% below category average
    SAP Commerce Cloud
    7.9
    79 Ratings
    1% above category average
    Product catalog & listings8.03 Ratings8.375 Ratings
    Product management8.03 Ratings7.875 Ratings
    Bulk product upload8.03 Ratings7.572 Ratings
    Branding8.03 Ratings8.569 Ratings
    Mobile storefront8.03 Ratings7.469 Ratings
    Product variations8.03 Ratings7.669 Ratings
    Website integration8.03 Ratings7.774 Ratings
    Visual customization8.03 Ratings8.470 Ratings
    CMS4.02 Ratings7.871 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of IBM Digital Commerce and SAP Commerce Cloud
    Feature
    IBM Digital Commerce
    6.0
    3 Ratings
    25% below category average
    SAP Commerce Cloud
    8.2
    71 Ratings
    7% above category average
    Abandoned cart recovery6.02 Ratings8.014 Ratings
    Checkout user experience6.03 Ratings8.370 Ratings
    Online Payment System
    Comparison of Online Payment System features of IBM Digital Commerce and SAP Commerce Cloud
    Feature
    IBM Digital Commerce
    6.0
    3 Ratings
    32% below category average
    SAP Commerce Cloud
    7.1
    62 Ratings
    16% below category average
    eCommerce security6.03 Ratings7.162 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of IBM Digital Commerce and SAP Commerce Cloud
    Feature
    IBM Digital Commerce
    7.0
    3 Ratings
    10% below category average
    SAP Commerce Cloud
    7.5
    71 Ratings
    3% below category average
    Promotions & discounts7.03 Ratings7.770 Ratings
    Personalized recommendations7.03 Ratings7.263 Ratings
    SEO7.03 Ratings7.561 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of IBM Digital Commerce and SAP Commerce Cloud
    Feature
    IBM Digital Commerce
    6.2
    3 Ratings
    26% below category average
    SAP Commerce Cloud
    8.1
    72 Ratings
    1% above category average
    Multi-site management8.03 Ratings8.267 Ratings
    Order processing5.03 Ratings8.269 Ratings
    Inventory management6.03 Ratings8.264 Ratings
    Shipping6.03 Ratings8.564 Ratings
    Custom functionality6.03 Ratings7.668 Ratings
    User Ratings
    IBM Digital CommerceSAP Commerce Cloud
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.3
    (81 ratings)
    Likelihood to Renew
    8.0
    (2 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.1
    (14 ratings)
    Support Rating
    8.0
    (1 ratings)
    10.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.6
    (48 ratings)
    Product Scalability
    -
    (0 ratings)
    9.6
    (48 ratings)
    User Testimonials
    IBM Digital CommerceSAP Commerce Cloud
    Likelihood to Recommend
    IBM
    I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Pros
    IBM
    No answers on this topic
    SAP
    No answers on this topic
    Cons
    IBM
    No answers on this topic
    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    No answers on this topic
    SAP
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Read full review
    Usability
    IBM
    No answers on this topic
    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
    Read full review
    Support Rating
    IBM
    No answers on this topic
    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
    Read full review
    Implementation Rating
    IBM
    No answers on this topic
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    No answers on this topic
    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
    Read full review
    Scalability
    IBM
    No answers on this topic
    SAP
    No answers on this topic
    Return on Investment
    IBM
    • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
    • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
    • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    ScreenShots

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts