Highfive (discontinued) vs. PanTerra Networks

UberConference is well suited to almost any application. It is best suited for teleconference or p2p meetings over the computer. It can be used as a dial-in conference bridge but the paid tier offers more functionality on that level. It can even be used to technical support due to the built-in screen sharing feature and can be extremely useful when the end-user has no way to install an application privilege escalation. I would not recommend this as it's primary feature as this limited to just seeing what is on the screen and not so much geared toward remote-control or admin level administration. Uber Conference is extremely easy to setup and create spaces for having online meetings, it really excels at this and has handy visual aids to let you know what is going on with everyone else.

Incentivized

One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.

Incentivized

• I appreciate being able to select a local phone number: it adds credibility and convenience for in-market clients/prospects.
• I like being able to customize the hold music. One of our employees wrote and produced custom hold music for Anvil, which generates discussion and engagement as an ice-breaker.
• The screen sharing is easy-to-use and is far more reliable than in the past. Prospects and clients do not have to download any app to make it work properly.

Incentivized

• Attended or un-attended answering of incoming calls
• Transfer calls to appropriate person
• Integrates with cell phones for always available
• Keeps a log of phone calls
• Allows me to use messaging on my phone system and desktop
• Allows me to manage user accounts

Incentivized

• Can be very laggy - I have been part of screen share conferences where the connection keeps dropping.
• Call quality is not always the best.
• Limited functionality - this cannot be your all-in-one go-to conferencing solution because there are no video call capabilities.

Incentivized

• Billing support is not easy to reach.
• Being online and on app is a bit confusing. You have to set each to ring or not.
• We would love if you could change the outbound caller ID faster than in settings. Like when you dial out.

Incentivized

UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.

Incentivized

In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

Incentivized

The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.

Incentivized

PanTerra Networks needs to make the interface more user friendly and make it easier for the users. Like saving message templates or saving phone numbers for the fax directory.

Incentivized

We have not experienced any outages or issues during business hours

Incentivized

Fantastic. Very happy!!! We love it and haven't had any issues.

Incentivized

I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.

Incentivized

The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.

Incentivized

Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy

Incentivized

The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.

Incentivized

UberConference offering the conference line and screensharing functions for free was the reason we chose it originally. We looked at ClearSlide, Zoom and Webex, and at the time we looked at them they all required a fee and they had a lot more bells and whistles than UberConference. Not all of our customers are very tech-savvy, and many of them appreciate UberConference's interface and ease of use.

Incentivized

We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. Segra had good call quality and ease of system but did not have good data analytics at the time of use. PanTerra Networks had all: Call quality, ease of customization and good data analytics.

Incentivized

We only have three phones and two users

Incentivized

• Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
• Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.

Incentivized

• Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
• We decreased our monthly expense for reliable service by several hundred dollars
• The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
• Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing

Incentivized