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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PanTerra Networks

    Score6.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…

    $24.95

    per month per seat

    Pricing
    PanTerra Networks
    Editions & Modules
    Business Plus
    $24.95
    per month per seat
    Professional
    $29.95
    per month per seat
    Call Center
    $44.95
    per month per seat
    Offerings
    Pricing Offerings
    PanTerra Networks
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional DetailsPricing is determined by length of contract and size of business.
    More Pricing Information
    Community Pulse
    PanTerra Networks
    Considered Both Products
    PanTerra
    Chose PanTerra Networks
    I compared between the vendors and found them affordable and reliable. Their onboarding process was rather lengthier but since then, we have hardly had issues.
    Incentivized
    Chose PanTerra Networks
    We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. …
    Incentivized
    Chose PanTerra Networks
    I only used Grasshopper with a smaller team so I’m not sure if it would scale. I did not select PanTerra Networks but have been using it for 4+ years. It does work, but I think it could be better.
    Incentivized
    Chose PanTerra Networks
    Teams was a nightmare to use. Did it once and will not go back.
    Incentivized
    Chose PanTerra Networks
    It is a simpler solution and a more cost-effective option but best suited for small teams who are comfortable with on-premise solutions. Call centers with large teams require a more elaborate set up in my opinion.
    Incentivized
    Chose PanTerra Networks
    The capabilities of Streams far exceeded either of the other products we have used in recent years.
    Incentivized
    Chose PanTerra Networks
    First thing would be cost, Ring Central has a lot of bells and whistles which is nice, but we didn't use many of them so we were paying for things that were not needed for our business. Second would be the customer service and account management. I think they got too big too …
    Incentivized
    Chose PanTerra Networks
    We previously used Verizon for our business phones. we then had to seek additional services for additional features we were looking for. The need to use multiple companies made billing and customer support exhausting and cumbersome. Since switching to PanTerra Networks our …
    Incentivized
    Chose PanTerra Networks
    PanTerra Networks Customer service is the best.
    Incentivized
    Chose PanTerra Networks
    PanTerra Networks is much less expensive than other solutions. Our small business does not need all the features that other products offer.
    Incentivized
    Chose PanTerra Networks
    Far superior did a lot of research and talking to everyone at the companies above and price and product so much better with PanTerra Networks
    Incentivized
    Chose PanTerra Networks
    Better price, better service
    Incentivized
    Chose PanTerra Networks
    Had several outages and price point per VOIP phone line was not competitive. Restricted use of proprietary phones was too limiting.
    Incentivized
    Chose PanTerra Networks
    Everybody has phones. They all work. PanTerra Networks makes it easier to evaluate, implement and SUPPORT.
    Incentivized
    Chose PanTerra Networks
    Streams is very easy to use , the interface with windows is taskless and the mobile app works just fine as well. Texting is easy, just type message and send, you can also share files via text through web or the app itself . Monitor the trainees calls to make sure they are doing …
    Incentivized
    Chose PanTerra Networks
    Customers like the local Support
    Incentivized
    Chose PanTerra Networks
    PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, …
    Incentivized
    Chose PanTerra Networks
    PanTerra Networks is much more seamless and integrated than Adtran products. The Vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is …
    Incentivized
    Chose PanTerra Networks
    We really had a lack of support from the sales department and the support system to the point that we felt the need to leave
    Incentivized
    Chose PanTerra Networks
    PanTerra provided the features we needed at an affordable price.
    Incentivized
    Chose PanTerra Networks
    cost is about half, service is double at least.
    Incentivized
    Chose PanTerra Networks
    The customer support on PanTerra Streams is significantly better than Vonage. Also, the overall cost of PanTerra Streams was better, in our experience, than Vonage.
    Incentivized
    Chose PanTerra Networks
    I was not part of the decision making process to select PanTerra Streams, but since I have been brought on board we have found others that are easier to use and more cost effective than Panterra, so we are making a change.
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    78 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    78 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    73 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    71 Answers
    Features
    PanTerra Networks
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of PanTerra Networks
    Feature
    PanTerra Networks
    9.1
    1 Ratings
    10% above category average
    High quality audio9.11 Ratings
    High quality video9.11 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of PanTerra Networks
    Feature
    PanTerra Networks
    7.7
    2 Ratings
    5% below category average
    Desktop sharing7.72 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of PanTerra Networks
    Feature
    PanTerra Networks
    8.2
    1 Ratings
    0% above category average
    Calendar integration8.21 Ratings
    Meeting initiation8.21 Ratings
    Record meetings / events8.21 Ratings
    Online Events Security
    Comparison of Online Events Security features of PanTerra Networks
    Feature
    PanTerra Networks
    9.1
    1 Ratings
    17% above category average
    User authentication9.11 Ratings
    Participant roles & permissions9.11 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of PanTerra Networks
    Feature
    PanTerra Networks
    8.8
    3 Ratings
    5% above category average
    Hosted PBX9.13 Ratings
    Multi-level Interactive Voice Response (IVR)8.53 Ratings
    Directory of employee names8.72 Ratings
    Call Management
    Comparison of Call Management features of PanTerra Networks
    Feature
    PanTerra Networks
    7.9
    3 Ratings
    7% below category average
    Answering rules8.13 Ratings
    Call recording8.62 Ratings
    Call park8.13 Ratings
    Call screening7.83 Ratings
    Message alerts8.62 Ratings
    Business SMS/External Messaging3.92 Ratings
    Online Fax9.13 Ratings
    Voicemail Transcription9.11 Ratings
    Mobile apps
    Comparison of Mobile apps features of PanTerra Networks
    Feature
    PanTerra Networks
    7.7
    2 Ratings
    9% below category average
    Mobile app for iOS8.22 Ratings
    Mobile app for Android7.31 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of PanTerra Networks
    Feature
    PanTerra Networks
    8.5
    4 Ratings
    6% above category average
    Centralized communications management8.62 Ratings
    Team messaging7.33 Ratings
    Team document sharing9.11 Ratings
    Call and meeting analytics9.11 Ratings
    Best Alternatives
    PanTerra Networks
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    8x8 Work
    Score8.5 out of 10
    Enterprises
    Webex Calling
    Score8.7 out of 10
    All AlternativesView all alternatives
    User Ratings
    PanTerra Networks
    Likelihood to Recommend
    6.3
    (65 ratings)
    Likelihood to Renew
    7.3
    (5 ratings)
    Usability
    8.2
    (2 ratings)
    Support Rating
    10.0
    (62 ratings)
    Implementation Rating
    9.7
    (59 ratings)
    User Testimonials
    PanTerra Networks
    Likelihood to Recommend
    PanTerra
    One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.
    Incentivized
    Read full review
    Pros
    PanTerra
    • Attended or un-attended answering of incoming calls
    • Transfer calls to appropriate person
    • Integrates with cell phones for always available
    • Keeps a log of phone calls
    • Allows me to use messaging on my phone system and desktop
    • Allows me to manage user accounts
    Incentivized
    Read full review
    Cons
    PanTerra
    • Integration with Gorgias software
    • Accounting had asked me to mention the way the bills are shown in the invoices can be confusing as to how it is broken out and what each charge is for. She mentioned wishing it was a little more detailed.
    • Virtual test environment would be nice. When testing if there is an outage or testing updates, it would be cool to either be able to hear what a customer would hear and make sure things are working in the system without interrupting customer service. This is small, but a feature that would be cool to utilize.
    Incentivized
    Read full review
    Likelihood to Renew
    PanTerra
    In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
    Incentivized
    Read full review
    Usability
    PanTerra
    PanTerra Networks needs to make the interface more user friendly and make it easier for the users. Like saving message templates or saving phone numbers for the fax directory.
    Incentivized
    Read full review
    Reliability and Availability
    PanTerra
    We have not experienced any outages or issues during business hours
    Incentivized
    Read full review
    Performance
    PanTerra
    Fantastic. Very happy!!! We love it and haven't had any issues.
    Incentivized
    Read full review
    Support Rating
    PanTerra
    Always available and quick to respond. The team is also very knowledgeable so no waiting for a fix or an answer. At times they just go in and fix the setting vs telling you how to do it and sending you on your way. It's also done via text so you don't need to drop your call or be on hold
    Incentivized
    Read full review
    Online Training
    PanTerra
    Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy
    Incentivized
    Read full review
    Implementation Rating
    PanTerra
    The implementation was very smooth. They assisted in getting phones tied to the various lines and getting everything set up in the admin portal. It's been a few years since our implementation, but there were no issues at the time.
    Incentivized
    Read full review
    Alternatives Considered
    PanTerra
    PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    PanTerra
    Best pricing available. VERY HAPPY. Has not increased much at all.
    Incentivized
    Read full review
    Scalability
    PanTerra
    We only have three phones and two users
    Incentivized
    Read full review
    Return on Investment
    PanTerra
    • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
    • We decreased our monthly expense for reliable service by several hundred dollars
    • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
    • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
    Incentivized
    Read full review
    ScreenShots

    PanTerra Networks Screenshots

    Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of the AppDesigner. PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of analytics and reporting dashboards. These offer access to analytic performance data that is customizable and available for the life of an open account.Screenshot of some device safeguards. PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.