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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoToMyPC

    Score8.3 out of 10
    N/AGoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

    $28

    per month per computer

    Remote Desktop Services

    Score8.8 out of 10
    N/ARemote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A
    Pricing
    GoToMyPCRemote Desktop Services
    Editions & Modules
    Corporate
    $28
    per month per computer
    Pro
    $33
    per month per computer
    Personal
    $35
    per month per computer
    No answers on this topic
    Offerings
    Pricing Offerings
    GoToMyPCRemote Desktop Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GoToMyPCRemote Desktop Services
    Considered Both Products
    GoTo (formerly LogMeIn)
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    92 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    75 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    93 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    87 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    92 Answers
    80%
    Implementation went as expected
    4 Answers
    Features
    GoToMyPCRemote Desktop Services
    Remote Administration
    Comparison of Remote Administration features of GoToMyPC and Remote Desktop Services
    Feature
    GoToMyPC
    3.7
    99 Ratings
    75% below category average
    Remote Desktop Services
    8.9
    3 Ratings
    9% above category average
    Screen sharing7.267 Ratings9.33 Ratings
    File transfer5.379 Ratings9.33 Ratings
    Instant message2.320 Ratings00 Ratings
    Secure remote access with Smart Card authentication2.313 Ratings8.01 Ratings
    Access to sleeping/powered-off computers1.647 Ratings8.01 Ratings
    Over-the-Internet remote session8.183 Ratings8.63 Ratings
    Initiate remote control from mobile2.352 Ratings10.02 Ratings
    Remote management of servers & workstations3.053 Ratings9.02 Ratings
    Remote Active Directory® management2.724 Ratings9.02 Ratings
    Centralized management dashboard2.428 Ratings9.02 Ratings
    Session record2.626 Ratings9.52 Ratings
    Annotations2.39 Ratings00 Ratings
    Monitoring and Alerts7.621 Ratings8.02 Ratings
    Multi-platform remote control2.524 Ratings00 Ratings
    Best Alternatives
    GoToMyPCRemote Desktop Services
    Small Businesses
    N-able Take Control
    Score8.6 out of 10
    N-able Take Control
    Score8.6 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9 out of 10
    Remote Desktop Manager
    Score9 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GoToMyPCRemote Desktop Services
    Likelihood to Recommend
    8.1
    (103 ratings)
    9.3
    (17 ratings)
    Likelihood to Renew
    9.1
    (5 ratings)
    6.0
    (1 ratings)
    Usability
    8.1
    (21 ratings)
    6.6
    (2 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    5.0
    (1 ratings)
    Support Rating
    9.1
    (13 ratings)
    3.0
    (1 ratings)
    Implementation Rating
    9.1
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    GoToMyPCRemote Desktop Services
    Likelihood to Recommend
    GoTo (formerly LogMeIn)
    I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
    Incentivized
    Read full review
    Microsoft
    Remote Desktop Services provides access to work environments from any device. This allows us to ensure business continuity in case of disaster. It provides admins more control over access and security. Remote Desktop Services simplifies software updates and compliance management by reducing the need to act on end users devices.
    Read full review
    Pros
    GoTo (formerly LogMeIn)
    • I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
    • I have access to all of my drives and programs as if I were sitting in my office.
    • GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.
    Read full review
    Microsoft
    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Incentivized
    Read full review
    Cons
    GoTo (formerly LogMeIn)
    • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
    • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
    • Easier way to print documents to printers not connected to the computer being accessed.
    Incentivized
    Read full review
    Microsoft
    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo (formerly LogMeIn)
    I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Usability
    GoTo (formerly LogMeIn)
    Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
    Incentivized
    Read full review
    Microsoft
    The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
    Incentivized
    Read full review
    Reliability and Availability
    GoTo (formerly LogMeIn)
    I've never had a problem unless the host computer itself is having an issue - such as being off line.
    Read full review
    Microsoft
    No answers on this topic
    Performance
    GoTo (formerly LogMeIn)
    Everything loads quickly. The only lag has been when our internet provider didn't fix our connection. Once that was resolved, no problems.
    Read full review
    Microsoft
    There are some third party tools available that allow you to manage multiple connections.
    Incentivized
    Read full review
    Support Rating
    GoTo (formerly LogMeIn)
    I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
    Incentivized
    Read full review
    Microsoft
    As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
    Incentivized
    Read full review
    Implementation Rating
    GoTo (formerly LogMeIn)
    It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    GoTo (formerly LogMeIn)
    I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
    internet and hardware related, decided to check out GoToMyPC as one step
    in troubleshooting. GoToMyPC has better response
    time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
    Incentivized
    Read full review
    Microsoft
    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Incentivized
    Read full review
    Scalability
    GoTo (formerly LogMeIn)
    I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    GoTo (formerly LogMeIn)
    • Increased productivity since I can access remotely
    • Ability to use my laptop making my desktop a mobile workstation
    • Ability to provide answers at closed-door meetings about budgeting, expenses, invoices without needing to leave the room to look it up on my desktop.
    Read full review
    Microsoft
    • Allowed remote users access from home
    • Shared file access for multipolar users from a centralized location
    • Cost to add additional users when maxed out
    • Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine
    Incentivized
    Read full review
    ScreenShots