TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Central by GoTo

    Score9.1 out of 10
    N/ACentral is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

    $80

    per month

    MSP360 Connect

    N/AN/AMSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.

    $89.99

    per year

    Pricing
    LogMeIn Central by GoToMSP360 Connect
    Editions & Modules
    LogMeIn Central
    $80
    per month (minimum 25 computers)
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn Central by GoToMSP360 Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
    More Pricing Information
    Community Pulse
    LogMeIn Central by GoToMSP360 Connect
    Considered Both Products
    GoTo (formerly LogMeIn)
    Chose LogMeIn Central by GoTo
    I like all of the products I list. I have worked with Connect Wise and MS Intune. Kaseya VSA was part of the initial review list of products, however it was eliminated. MS and CW are good they have many of the similar items the LogMeIn Central by GoTo does, Remote Management, …
    Incentivized
    Chose LogMeIn Central by GoTo
    Very similar to GoToMyPC (LogMeIn was rebranded as GoTo, hence the UI change I mentioned), Splashtop, and TeamViewer, as far as cost, usability, features.
    Incentivized
    MSP360
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    34 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    30 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    28 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    33 Answers
    No answers on this topic
    Features
    LogMeIn Central by GoToMSP360 Connect
    Remote Administration
    Comparison of Remote Administration features of LogMeIn Central by GoTo and MSP360 Connect
    Feature
    LogMeIn Central by GoTo
    8.7
    96 Ratings
    7% above category average
    MSP360 Connect
    -
    Ratings
    Screen sharing9.988 Ratings00 Ratings
    File transfer9.193 Ratings00 Ratings
    Instant message9.363 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.014 Ratings00 Ratings
    Access to sleeping/powered-off computers6.866 Ratings00 Ratings
    Over-the-Internet remote session9.994 Ratings00 Ratings
    Initiate remote control from mobile8.078 Ratings00 Ratings
    Remote management of servers & workstations9.586 Ratings00 Ratings
    Remote Active Directory® management8.934 Ratings00 Ratings
    Centralized management dashboard8.683 Ratings00 Ratings
    Session record8.146 Ratings00 Ratings
    Annotations8.735 Ratings00 Ratings
    Monitoring and Alerts8.258 Ratings00 Ratings
    Multi-platform remote control8.163 Ratings00 Ratings
    Best Alternatives
    LogMeIn Central by GoToMSP360 Connect
    Small Businesses
    N-able Take Control
    Score8.6 out of 10
    N-able Take Control
    Score8.6 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9 out of 10
    Remote Desktop Manager
    Score9 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn Central by GoToMSP360 Connect
    Likelihood to Recommend
    8.3
    (96 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.1
    (4 ratings)
    -
    (0 ratings)
    Usability
    9.8
    (84 ratings)
    -
    (0 ratings)
    Availability
    9.9
    (82 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    LogMeIn Central by GoToMSP360 Connect
    Likelihood to Recommend
    GoTo (formerly LogMeIn)
    LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Pros
    GoTo (formerly LogMeIn)
    • IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
    • It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
    • It expands to meet the demands of expanding companies and can handle a higher volume of devices.
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Cons
    GoTo (formerly LogMeIn)
    • It could pull up the user's login in addition to the hostname
    • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
    • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
    Read full review
    MSP360
    No answers on this topic
    Likelihood to Renew
    GoTo (formerly LogMeIn)
    What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Usability
    GoTo (formerly LogMeIn)
    It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Reliability and Availability
    GoTo (formerly LogMeIn)
    During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Support Rating
    GoTo (formerly LogMeIn)
    Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Implementation Rating
    GoTo (formerly LogMeIn)
    I was not involved in the implementation of the product.
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Alternatives Considered
    GoTo (formerly LogMeIn)
    LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
    Incentivized
    Read full review
    MSP360
    No answers on this topic
    Return on Investment
    GoTo (formerly LogMeIn)
    • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
    • Its compliant with many security policies. Hence boost security for our clients and end users.
    • The downtime was very low, hence making it more reliable and top-notch.
    Read full review
    MSP360
    No answers on this topic
    ScreenShots

    MSP360 Connect Screenshots

    Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.