Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.
$38
Per Month Per User
Microsoft Dynamics 365 Customer Service
Score 6.7 out of 10
N/A
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
$50
per month per user
Pricing
Gladly CX Platform
Microsoft Dynamics 365 Customer Service
Editions & Modules
Task Based
$38.00
Per Month Per User
Customer Facing
$150.00
Per Month Per User
Dynamics 365 Customer Service Professional
$50
per month per user
Add-In - Chat
$60
per month per user
Dynamics 365 Customer Service Enterprise
$105
per month per user
Dynamics 365 Customer Service Premium
$195
per month per user
Offerings
Pricing Offerings
Gladly CX Platform
Microsoft Dynamics 365 Customer Service
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Gladly CX Platform
Microsoft Dynamics 365 Customer Service
Features
Gladly CX Platform
Microsoft Dynamics 365 Customer Service
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Gladly CX Platform
8.0
Ratings
0% below category average
Microsoft Dynamics 365 Customer Service
8.5
Ratings
6% above category average
Organize and prioritize service tickets
5.00 Ratings
10.00 Ratings
Expert directory
10.00 Ratings
8.00 Ratings
ITSM collaboration and documentation
10.00 Ratings
3.00 Ratings
Ticket creation and submission
10.00 Ratings
10.00 Ratings
Ticket response
5.00 Ratings
10.00 Ratings
Subscription-based notifications
00 Ratings
10.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Gladly CX Platform
10.0
Ratings
24% above category average
Microsoft Dynamics 365 Customer Service
5.5
Ratings
35% below category average
External knowledge base
10.00 Ratings
3.00 Ratings
Internal knowledge base
10.00 Ratings
8.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee
With the constant changes included in the product, we can now use it for all the customer service scenarios / channels, for e.g. earlier for voice, we had to buy 3rd party CTI based tools, but now Voice Channel being available as the part of the product, that solves that thing. Also we see constantly new AI-driven features added to the product that could save lot of time of the agents while working on the cases like case summary, automate email generation, sentiment analysis etc.
Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction
Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better
Microsoft Dynamics 365 Customer Service is generally very user-friendly, especially for those familiar with Microsoft products. The strength of Microsoft Dynamics 365 Customer Service is its integration with Outlook and Microsoft Office products like Word, Excel etc. and it user interface being similar to those products. This makes it easy for user to adopt to any new app.
Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.
It has help us serve our customers better and get Support Contracts from them after we have designed / developed and deployed Microsoft Dynamics 365 Customer Service based solutions for them
Ease of Routing it to appropriate customer support agent
Because of multiple channel support we now give our customers option to raise a ticket or connect with their preferred communication medium, be it email, SMS, Chat etc.
