Gladly CX Platform

Gladly CX Platform

Gladly CX Platform

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gladly CX Platform	Score 8.0 out of 10	N/A	Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.	$38 Per Month Per User

Pricing

Gladly CX Platform

Editions & Modules

Task Based: $38.00
Per Month Per User
Customer Facing: $150.00
Per Month Per User

Offerings

Pricing Offerings
Gladly CX Platform
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Gladly CX Platform

Features

Gladly CX Platform

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Gladly CX Platform 8.0 Ratings 0% below category average
Organize and prioritize service tickets	5.00 Ratings
Expert directory	10.00 Ratings
ITSM collaboration and documentation	10.00 Ratings
Ticket creation and submission	10.00 Ratings
Ticket response	5.00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Gladly CX Platform 10.0 Ratings 24% above category average
External knowledge base	10.00 Ratings
Internal knowledge base	10.00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Gladly CX Platform 10.0 Ratings 25% above category average
IVR	10.00 Ratings
Social integration	10.00 Ratings
Email support	10.00 Ratings
Help Desk CRM integration	10.00 Ratings

Best Alternatives
	Gladly CX Platform
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Gladly CX Platform
Likelihood to Recommend	10.0 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)
Support Rating	10.0 (0 ratings)

User Testimonials
	Gladly CX Platform
Likelihood to Recommend	In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee Incentivized Diana Elizabeth Flores E CS agent Read full review
Pros	Keeps record of previous interactions/customer history. Displays customer profile, orders and inquiries simultaneously. Allows for excellent employee management (as in seeing where the team is at individually and collectively during a work day). Incentivized Verified User Anonymous Read full review
Cons	Gladly continues to enhance the reporting capabilities of the platform making it an even stronger tool with each update. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review
Likelihood to Renew	Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction Incentivized FP Fallon Penrod Independent Contractor Read full review
Usability	Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better Incentivized Diana Elizabeth Flores E CS agent Read full review
Support Rating	Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review
Alternatives Considered	Gladly truly delivers what other vendors promote: True Omnichannel support. Easy to use UI. Robust reporting. Full SaaS solution. Built-in knowledgebase. Simple implementation. Great support team. True business partnership. Full 360 views of your customer. Reduced ramp time for agents. It truly is the future of Customer Support software. True game changer. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review
Return on Investment	Improved Customer Satisfaction Operational Efficiency and Cost Savings Revenue Growth Through Enhanced Customer Experience Incentivized Verified User Anonymous Read full review
ScreenShots	Gladly CX Platform Screenshots