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Microsoft Dynamics 365 Customer Service

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Pricing
    Microsoft Dynamics 365 Customer Service
    Editions & Modules
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365 Customer Service
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Microsoft Dynamics 365 Customer Service
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft Dynamics 365 Customer Service
    Feature
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    6% above category average
    Organize and prioritize service tickets10.02 Ratings
    Expert directory8.02 Ratings
    Subscription-based notifications10.01 Ratings
    ITSM collaboration and documentation3.02 Ratings
    Ticket creation and submission10.02 Ratings
    Ticket response10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Microsoft Dynamics 365 Customer Service
    Feature
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    35% below category average
    External knowledge base3.02 Ratings
    Internal knowledge base8.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Microsoft Dynamics 365 Customer Service
    Feature
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    0% above category average
    Customer portal8.02 Ratings
    IVR5.02 Ratings
    Social integration8.02 Ratings
    Email support10.02 Ratings
    Help Desk CRM integration8.02 Ratings
    User Ratings
    Microsoft Dynamics 365 Customer Service
    Likelihood to Recommend
    10.0
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    User Testimonials
    Microsoft Dynamics 365 Customer Service
    Likelihood to Recommend
    Microsoft
    No answers on this topic
    Pros
    Microsoft
    No answers on this topic
    Cons
    Microsoft
    No answers on this topic
    Usability
    Microsoft
    No answers on this topic
    Alternatives Considered
    Microsoft
    No answers on this topic
    Return on Investment
    Microsoft
    No answers on this topic
    ScreenShots