TrustRadius

Genbook vs. Upper Hand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genbook
Score 10.0 out of 10
Small Businesses (1-50 employees)
Genbook is appointment scheduling software from the company of the same name in San Francisco, California.
$25
Per 1 user, Per month
Upper Hand
Score 0.0 out of 10
Small Businesses (1-50 employees)
Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes that grow the bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - can use Upper Hand’s integrated software and payments platform to operate their businesses, increase…
$0
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Pricing
GenbookUpper Hand
Editions & Modules
Solo (annual)
$25
Per 1 user, Per month
Team (annual)
$49
Per 2-5 users, Per month
Company (annual)
$83
Per 6-12 users, Per month
Level 4
$0
Contact us
Level 1
$75
per month
Level 2
$125
per month
Level 3
$225
per month
Offerings
Pricing Offerings
GenbookUpper Hand
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsNo hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.Plans begin at $75/month and can be viewed at upperhand.com/pricing.
More Pricing Information
Community Pulse
GenbookUpper Hand
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User Ratings
GenbookUpper Hand
Likelihood to Recommend
10.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
9.4
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
GenbookUpper Hand
Likelihood to Recommend
Great for solo-preneurs! Genbook is like an automated admin assistant! Great for seeing my entire weekly schedule laid out. I use the back end calendar instead of Google Calendar.
Rebecca Taylor Shaw, CCH | TrustRadius Reviewer
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No answers on this topic
Pros
  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.
Jon Borges | TrustRadius Reviewer
Jon Borges
Licensed Massage Practitioner
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No answers on this topic
Cons
  • Incorporating Square payment
  • Incorporating a one general automatic message to all your clients, with emails or text
  • Marketing backdrops for emails to clients, to encourage rebooking
Jon Borges | TrustRadius Reviewer
Jon Borges
Licensed Massage Practitioner
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No answers on this topic
Usability
Genbook is an amazing online platform and easy to use and work with on the go.
SA
Sizzly Auer
Owner and Provider
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No answers on this topic
Support Rating
Genbook customer support is very responsive and great at communicating with customers.
Verified User
Anonymous
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No answers on this topic
Implementation Rating
amazing work
SA
Sizzly Auer
Owner and Provider
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No answers on this topic
Alternatives Considered
They were on point with everything, I didn't need to try others, Genbook was fast, simple to use, and set up. Clients love using it on any device and didn't have to download any app. I was a clean interface, easy to read and move appointments around, block out time if needed.
Charmin C. Cody | TrustRadius Reviewer
Charmin C. Cody
Owner/Aesthetician
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No answers on this topic
Return on Investment
  • Increased bookings: positive.
  • People like booking online without having to create a user name.
  • Would like to be able to take deposits using Square and not just Stripe.
Sheila Bowen | TrustRadius Reviewer
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No answers on this topic
ScreenShots

Genbook Screenshots

Screenshot of Mobile Friendly Scheduling SoftwareScreenshot of New Appointment BookingsScreenshot of BookNow Scheduling WebpageScreenshot of Automated Review Collected after every serviceScreenshot of Secure Online Payments and Payment Information Capture

Upper Hand Screenshots

Screenshot of Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.Screenshot of Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.Screenshot of Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.Screenshot of Manage class schedules, staff assignments, and credit passes with ease.Screenshot of Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.Screenshot of Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.