TrustRadius

Genbook vs. Upper Hand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genbook
Score 10.0 out of 10
Small Businesses (1-50 employees)
Genbook is appointment scheduling software from the company of the same name in San Francisco, California.
$25
Per 1 user, Per month
Upper Hand
Score 0.0 out of 10
Small Businesses (1-50 employees)
Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes that grow the bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - can use Upper Hand’s integrated software and payments platform to operate their businesses, increase…
$0
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Pricing
GenbookUpper Hand
Editions & Modules
Solo (annual)
$25
Per 1 user, Per month
Team (annual)
$49
Per 2-5 users, Per month
Company (annual)
$83
Per 6-12 users, Per month
Level 4
$0
Contact us
Level 1
$75
per month
Level 2
$125
per month
Level 3
$225
per month
Offerings
Pricing Offerings
GenbookUpper Hand
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsNo hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.Plans begin at $75/month and can be viewed at upperhand.com/pricing.
More Pricing Information
Community Pulse
GenbookUpper Hand
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GenbookUpper Hand
Small Businesses
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Score 8.6 out of 10
Medium-sized Companies
LeanData
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Score 10.0 out of 10

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Enterprises
Zoom Workplace
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Score 8.4 out of 10

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User Ratings
GenbookUpper Hand
Likelihood to Recommend
10.0
(8 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.4
(5 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GenbookUpper Hand
Likelihood to Recommend
Genbook
I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
Charmin C. Cody | TrustRadius Reviewer
Charmin C. Cody
Owner/Aesthetician
Read full review
Upper Hand
No answers on this topic
Pros
Genbook
  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.
Jon Borges | TrustRadius Reviewer
Jon Borges
Licensed Massage Practitioner
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Upper Hand
No answers on this topic
Cons
Genbook
  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.
Sheila Bowen | TrustRadius Reviewer
Read full review
Upper Hand
No answers on this topic
Usability
Genbook
Genbook is an amazing online platform and easy to use and work with on the go.
SA
Sizzly Auer
Owner and Provider
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Upper Hand
No answers on this topic
Support Rating
Genbook
Always friendly and quick to respond.
Rebecca Taylor Shaw, CCH | TrustRadius Reviewer
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Upper Hand
No answers on this topic
Implementation Rating
Genbook
amazing work
SA
Sizzly Auer
Owner and Provider
Read full review
Upper Hand
No answers on this topic
Alternatives Considered
Genbook
AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.
Jason Moore, L.Ac. | TrustRadius Reviewer
Jason Moore, L.Ac.
Owner - Licensed Acupuncturist
Read full review
Upper Hand
No answers on this topic
Return on Investment
Genbook
  • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
  • People can book at all hours of day or night.
Rebecca Taylor Shaw, CCH | TrustRadius Reviewer
Read full review
Upper Hand
No answers on this topic
ScreenShots

Genbook Screenshots

Screenshot of Mobile Friendly Scheduling SoftwareScreenshot of New Appointment BookingsScreenshot of BookNow Scheduling WebpageScreenshot of Automated Review Collected after every serviceScreenshot of Secure Online Payments and Payment Information Capture

Upper Hand Screenshots

Screenshot of Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.Screenshot of Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.Screenshot of Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.Screenshot of Manage class schedules, staff assignments, and credit passes with ease.Screenshot of Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.Screenshot of Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.